El Capitan 10.11.1 Install Problems

Worked fine for me on my 2009 iMac. Had been frozen for five hours.

Thanks a lot.

It worked also for me.

Bye

G.

Hey Richard Kelly2,

I am currently having the following issue: when trying to update to 10.11.1 my late 2011 MacBook Pro, suddenly goes to a grey screen during booting and stays there forever. I believe this might be the same problem you had. Could you post more information about how you created this particular boot-able USB drive? I currently can not use my Macbook and do not have another apple computer avaiable, can it be done from a windows computer too?

Kind regards,

Pim

HI Pim,

1. Start or restart your Mac.
2. Immediately after you hear the startup sound, press and hold the Shift key.
3. Release the Shift key when you see the Apple logo appear on the screen

Actually I pressed the shift key from the beginning while restarting the macnine and did not release it until the apple logo showed up.

another discription:

Holding down Shift while rebooting starts up OS X in safe mode. It is much slower as hardware acceleration of graphics is switched off. The short wait though paid off. My iMac continued to load to the log-in screen. After log-in, the OS X 10.11.1 update process continued and finished within a couple minutes. After restarting again, the iMac booted up without any problem with OS X 10.11.1 installed.

good luck

Anders.

Another description:

Holding down Shift while rebooting starts up OS X in safe mode. It is much slower as hardware acceleration of graphics is switched off. The short wait though paid off. My iMac continued to load to the log-in screen. After log-in, the OS X 10.11.1 update process continued and finished within a couple minutes. After restarting again, the iMac booted up without any problem with OS X 10.11.1 installed.

Anders.

Hey anders52,

Thank you for your reply, I tried the safemode method again but it unfortunatly did not work. I am particularly interested in the method described by Richard Kelly2 as i think i might need a usb drive with osx 10.11.0 and then afterwards update to 10.11.1 from a usb aswel. Currently it is stukc inbetween .0 and .1 and i have tried all other solutions.

I have had the same problem updating to El Capitan. Apple were only helpful upto a point. I found the solution myself.

Make sure you have a back up of your files (Time Machine - but be aware the Restore and Migrate processes can be slow - maybe copy the vital files to a hard drive)

You need an Apple password to follow the steps below

Switch off your Computer. if you can, connect the computer with an Ethernet cable to your router Restart holding down the CMD + Alt + R keys. This internet recovery mode. This will after a few minutes offer you several options. Choose the Disk Utility. Select the Mackintosh HD disk - make sure you have backed up everything. Then select Erase. This re-formats the whole disk. Once you have done this select the Os X download and then be patient as this can take several hours. When this download is complete the computer should then re-start. You will then have the option to restore all your files.

Good luck!

This has worked for me:

1. Connect via Target Disk mode to another mac.
2. Browse disk to /System/Library/Extensions
3. Remove any extensions from before 2015
4. Restart problem Mac, let the boot process run - Mine ran about halfway, then the machine rebooted on its own and booted up to the "Completing Installation" screen.
5. Installation completed and now my machine works as expected - on 10.11.1
6. I tested reboot/shutdown and is working fine.

Hope this helps some people! I pulled my hair out for a 2 days before getting it right.

In my case I tried to install this update a week ago on my late 2013 iMac, everything went fine until the reboot. I got an apple logo and a progress bar but no information under it. The progress bar went to about 60% and then stopped there. I left it for about three hours and came back to find it exactly the same. I then did a reboot and it got to the same point, so I left it like that overnight to see if it was just very very very slow. The next morning there was no change. I went through a lot of the suggestions on this thread to get it back, but nothing worked. I couldn't get into safe mode - the progress bar got to about 90% then gave up. In the end I stuck the machine in target disk mode and copied my most important stuff off just to be sure and then I restored from my time capsule. This took me to the point I was at just before I updated, so all was good, no work lost apart from the day waiting for the restore.

This morning I decided to try again - I don't know why, probably I just got annoyed at the constant reminder messages - and it was slightly worse. I got the startup noise, then just a blank screen. I let it sit for about 25 minutes before deciding that I was in fact an idiot and should know better. I couldn't afford to lose another day waiting for a restore. In a final act of desperation, I decided to remove all the devices from the back and try a reboot. The first thing I removed was the Thunderbolt cable (to a Mid 2011 iMac also running El Capitan) and as soon as it was pulled everything started working. I got the apple logo, the progress bar, with update info and it went right through without a problem.

Hope this helps someone else who has this issue

I came to this forum looking for some help in getting the ElCap 10.11.1 to download and open up. The App Store download did not download so I went to Apple site and downloaded the update .dmg. Ran the installer and restarted but it did not "take" and I'm still running 10.11. I don't have any confidence in upgrading at this point. I have a new 27in iMac as of July '15.

I'm having a similar problem.

1) boot from usb with capitan installer on usb

2) run disk utility and erase the macbook air's hard drive

3) install capitan. create a generic user.

so far so good

4) run app store and choose to update to 10.11.1

stuck on gray screen and bar at about 50%

It's been like this for days and I've gone through the process 3 or 4 times. There's definitely something wrong with 10.11.1. The macbook air is just a normal macbook air and since I erase the hard drive each time there's nothing non-apple on it.

Unfortunately I can't get access to the model number right now because it's stuck in the gray screen... I'm going to try the boot to single user mode people say works.

Hi

After my own problems - posted earlier on this thread - I gave up on El Capitan and stayed with Yosemite.

Then, I was pleasantly surprised to receive both an email and a telephone call from a very nice guy at Apple support! here is an extract...

Hi, My name is ..... and I'm with the AppleCare Help Desk. I'm reaching out to you on behalf of Apple Engineering who would like us to gather additional details/data about the issue you've reported to Apple Discussions.

I will not give his name or email in case he prefers to remain anonymous.

Since my problem had eventually been with the .1 upgrade he offered to take me through the .1 process - via the phone - at a time convenient to me (in France) So, later that week I downloaded the file - which turned out to be the latest 10.11.1 already - and it worked fine this time!

Perhaps his promise of getting me in direct contact with more senior OS support staff 'forced' the download to work!!

UNFORTUNATELY, after a week - it crashed again on my MacMini - whilst I had been using it OK for several hours in Safari. It just froze!

I went through the whole process of reinstalling El Capitan (overnight) This worked - again only for a few days!

Another re-install and 'touch wood' it is still working as I type.

I think the problem could have been with my Logitech Bluetooth mouse and/or my Logitech USB mouse. I had installed the latest version of Logitech Control Centre - and my Logitech MX 700 works without problems. So does my Apple trackpad

The strange thing is that, because of these problems, I delayed installing El Capitan on my 27 inch iMac. I did so over a week ago and it has been Ok since - and it has all the same applications etc as my Macmini!

So, thank you Apple Support - obviously 'someone' there does read these posts - and follow up with real offers of support!

I just hope I do not have to re-install El Capitan yet again.

We just installed El Cap on our 2007 MacBook Pro 17" upgrading from OS10.6.8 !!

Taking the leap of faith with no backup to irreplaceable data we jumped into the void.

Read instructions to clear enough disk space

Spent 30 minutes clearing disk space

Download El Cap 10.11.1 install file from Apple. Stalled 90% through download probably due to my multitasking

Download El Cap 10.11.1 ... Again.

Install... leap....

Progress bar slowly moving

Waiting... waiting...

Seemed to stall at 30 minutes remaining for about an hour

Waiting waiting... moved to 29 minutes yay

Eventually progress bar crawled across finish line... Yay!

Took about 2.5 hours install file download time + about 2 hours to install.

Now running but seems pretty slow on this old hardware.

Take Away: Don't restore your iPhone 6 plus if you don't have updated software or system OS. Yes, this is why the OS install was necessary. It was to access the stupid iTunes backup I made prior to the restore. I stupidly upgraded to iOS 9.1 for the iPhone and then was unable to access iTunes without the latest version, ergo couldn't do that until I upgrade the Mac OS.

Some hope remains for the stubborn legacy user. Hooray for the well-made 2007 MacBook Pro! (17-incher of course)

<Edited by Host>

This is in reply to Broken Glass, Ann and Jim and all who have had trouble upgrading to El Capitan 11.10.1

My daughter has a Mac Book Pro mid 2010 with a checkered past. In other words it has not been too reliable and has had its share of problems. For the past 6 months it has been sitting because it crashed with the mysterious blank screen. I arrived to visit her for Thanksgiving, and asked her how her Mac was doing, and she said "It's not". So here is what we did to get it working.

This is a MacBook Pro Model 6.2. 15 in, CPU Intelcore i7, 2.66Ghz with Lion 10.7.5

11-24-2015- Trying to revive the MBP. Connected it to charger- Battery
dead. Let it charge for a little while,
then tried to start up- it came up with 3 beeps- Code for 3 beeps was no good bank
of memory- shut it down by holding power
key and let it charge some more.

Restarted and it booted up. We downloaded
and installed gfxcardstatus. This
is a free utility that controls the switching of graphic processors which can
cause intermittent black screens.

This seemed to work, so then we decided to
upgrade the operating system to El Capitan
10.11. It got about 15 minutes from the
end and quit the installation. Looked
this up, and found you could boot into OSX utilities by holding down the
Command –R key while pressing the power key.
We tried to again to install the El Capitan 10.11 and again it quit.

11-25-2015- We then tried the internetrecovery option by holding down the Option, Command, R key while pressing the
power button, got a rotating earth, then said it was downloading additional
components, started at 1 min, then about 2 min , about 3 min , than about 4
minutes remaining and the bar kept moving across, then down to about 3 min
remaining, down to 2 then about a minute remaining then 0 seconds
remaining. Then it restarted, and it
started installing got to 0 minutes,
then restarted and started running with the new operating system El Capitan 10.11.1.

11-25-2015- Left it on while we went to see
the Macy’s parade floats, and it was still on when we came back. I picked it up and twisted it and pressed
down on the cover and it froze. We
restarted and tried to get it to freeze again but could not. Then went to this article.

https://discussions.apple.com/thread/6831398

In that article it had a tip to run a
little diagnostic program “Etrecheck.

So we downloaded this and ran it. It found no hardware problems, just a couple of adware items, so we
downloaded Malwarebytes for the Mac, installed it and ran it.

So El Capitan 10.11.1 has been running for about 1 day, no freezes and not overheating.

Hope this helps.

I would also like to know if we have the model that the bad video card. Is there any way to determine that other than going to the Apple Genius Bar?

Maxgle

Thank you for your update. This is were I am and I am hoping that is comes back up ok. I am sick about doing this update without more techie friends around. My computer is saying 5hrs and 26minutes remaining OMG!