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iOS 9.1 causing app store issues

hello, i have updated my iPhone 6s to IOS 9.1, which claims to fix in issue with app store downloads and game center log in.

strange enough, i started having these issues after the update, i never faced it with IOS 9.0.2. now i'm unable to use the app store for any download, and i can't access game center either. i'm even facing some wifi connectivity issues. so basically, IOS 9.1 gave me the issues that it was supposed to solve 😕

i have tried hard resets and restores, i have lost some valuable data and apps along the way, nothing worked. i'm using iTunes on my macbook to install apps for the time being. but any idea how to fix this ? never in 6 years i faced issues with iPhones. so i guess now apple have broken my virginity.

iPhone 6s, iOS 9.1

Posted on Oct 23, 2015 3:24 AM

Question marked as Top-ranking reply

Posted on Oct 30, 2015 4:35 AM

Hey guys had this nasty bug from even the last beta to downgrading to 9.1 normal. It is terrible I tried everything on here and that I know of even full recoveries to no avail. So many forced restarts. I noticed because of apple music but than couldn't download updates or anything. You can get them to work if you network setting reset or force restart for a few minutes. The only solution was to put my phone and iPad down to 9.02. Download it and do it before apple stops supporting it. It's easy to downgrade its just like an update. Download it to like your desktop and you can download it from many places and when you go into iTunes on a desktop and go to click update hold down option key on mac I think ctrl on windows and pick the update on your desktop. The first time it told me my firmware was not correct and wouldn't download but I did it again and it went through so don't give up as long as you download the right one for your device you should be good. And don't update until this thing is fixed it is truly a nasty bug and I love apple really missed my apple music but I was close to throwing my phone at a wall. Was very annoying bug and I have a lot of patience hopefully they have a fix or patch soon. Good luck everyone.

281 replies

Nov 11, 2015 1:19 PM in response to smnlo

Points well made. But I have not suspected the cause to be a corrupted Apple ID because iTunes on my desktop works perfect. I can purchase apps, books, music, and sync them to my iPhone, but I cannot do these things from the iPhone. iTunes works for me on Windows 7 and Mac OSX El Capitan so I suspect the culprit is iOS 9.1 and how it handles my Apple ID.


When I was using my iPhone 5s with 9.1 I did notice that hyperlinks did not work on Safari, or Google Chrome. I didn't pay much mind to it because I was dealing with so many other issues that hyperlinks not working seemed trivial in relation to Apple Music and App store issues. On the 5s I went through various restores, and setting resets until I just gave up. A few days later I go a 6s thinking then that the problem was hardware. As I've stated previously, everything was working right until I updated to iOS 9.1. Learning from my experience with the 5s and knowing the results would be the same, I did not restore the 6s because I have all my purchased apps on it, including restored purchases - just can't download anything else now. Hyperlinks work on Safari and Chrome, Facetime works. The iPhone functions right, and most apps work - except Pandora. Health apps work too. BUT, I have not logged out of anything, or restored since I first got the device out of the box and updated to 9.1. If I log out of anything I know I may not be able to get back in, and if I do manage to log back in most of my apps will begin to hang or freeze the phone.

Nov 12, 2015 5:38 PM in response to Drashad86

It is a great relief to have found this forum and understand that I am not alone. I tried everything and I could not solve my problem, I'm temporarily using a family sharing account. I recommend to everyone, enter to the public beta of iOS 9.2 and send all your complaints to Apple, using the feedback tool for betas. Maybe they hear us, given that we are a minority with this failure ..

Nov 14, 2015 5:18 AM in response to Drashad86

The shame of all this is, I can stay on 9.0.2 as long as I need to, but when the day comes I need to replace one of my family's iPhones or iPads and the problem is not fixed, I might as well go to a Samsung or LG (if the choice is that or starting over with a new Apple ID).


I'm starting to feel the same way with OS X. As I work with Windows all day, there really isn't that much of a difference anymore and when it's time to replace my MacBook, I'm going to seriously look at Windows machines.


I hate that it's come to this, but it's almost like Apple just doesn't care anymore. Things no longer "just work."

Nov 18, 2015 12:02 PM in response to Furtadofan

Please everyone keep testing and letting us know over hours. We need a few people and maybe a few days for the likes of some of us who are stuck on ios 9.02. I can't give up 9.02 without certainty that it is working or I'm real screwed. I can get most of my stuff to work on 9.02 or otherwise I'm like all of you. Been like this for over 3 weeks.

Nov 18, 2015 1:26 PM in response to Drashad86

At lunch time today, without doing anything my IPad mini started working as normal. The last Apple advisor I talked to last Saturday called me tonight and said they've been working hard on the issue until today. 3 different factors were the cause. He left me his phone and email and advised to get in touch with him ISPs any sign of malfunction would ever occur. Fingers crossed, I won't update my IPhone from 8.4.1 just yet, but the IPad on 9.1 is ok. Nice meeting you all here... Better go now, I have catching up to do on magazine subscriptions to read and tons of Beats 1 show to listen to... Hooray!

Nov 18, 2015 9:28 PM in response to Drashad86

Everything started working for me last night. Had to do nothing. Everything just came back to normal after a month, and I think this time it will keep working, because for over a month no hard reset or turning phone off and on, or anything else, worked, and now I've been updating apps, opened links in emails, and even used Apple Music all night.

Nov 19, 2015 5:20 AM in response to Adnan_Z_Manjal

This is even more frustrating. Well I gotta follow this for the whole weekend please people update how long its working for. I am on 9.02 and to get off of it to have a bricked phone would be horrible. Also, I have no idea why I got that email last night from the iTunes customer experience telling me there working on it but there is no ETA and that it would be a fix in an over the air upgrade down the line. It makes no sense when supposedly according to this forum it was fixed and only a server issue. So confused I'm hoping it is fixed but that email really messed up my head here. Please everyone keep posting how long its working for so us in my situation will be comfortable upgrading. Thanks everyone.

Nov 19, 2015 5:31 AM in response to Gcubed81

Everything's still working for me! I've even managed to do a restore and setup my iPhone as new, which I couldn't do before Because I couldn't install any apps. If I'm still good by tomorrow, I'm letting the tech assigned to my case know to close it. I talked to him last night and he actually sounded kinda dumbfounded as to why everything is working when he hadn't heard from any of the engineers. But, then he told me it looks like this went pretty high up the chain, whatever that means.


I'm not positive, but I think the recent outages could have been server downtime to correct our issue. Or maybe not.

Nov 19, 2015 10:50 AM in response to Drashad86

Two of my devices are now working fine after a day.


The tech I was working with speculated it might have had something to do with the certificate errors that plagued some of the developers, and somehow it was all tied in. I dunno...but whatever it was, looks like they might have fixed it.


I think if we're all fine by the time Monday rolls around, we can put this one to bed.

Nov 19, 2015 11:22 AM in response to Drashad86

Still works with iOS 9.1. Seriously, I didn't do anything, it just started to work by itself. Waited over a month, few days ago a guy called from support about something else, and I told him about this problem, and he hadn't even heard about this problem. I told him everything, and he was really amazed about it. But yeah, I just noticed last night, that everything is working, when my apps started to update.

Nov 19, 2015 2:33 PM in response to Drashad86

24 hours and everything is still working fine with 9.1. Whatever Apple did with the servers, the fix is sticking. I hope it holds - but honestly, I'm not totally sold. I'll give it the weekend and if everything continues to work on Monday I'd say Apple nailed the issue.


I'm curious to hear from those of you running the 9.2 beta who said the beta had not resolved the issues we were all having. Now that Apple has done something with the servers how is iOS 9.2 beta running - does everything work? Thanks in advance.

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iOS 9.1 causing app store issues

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