Apple Music stopped working on my Mac

Since this morning Apple Music stopped working on my Mac (iTunes 12.3.1.23). I tried to play some music for my iCloud Music Library and they won't play, saying that "You must be connected to the Internet in order to play Apple Music songs.", which is crazy because I am connected.

I tried signing off Apple Music, iTunes Store, re-enablign iCloud Music Library, restarting OS X. Nothing seems to be working. It's working perfectly on my iPhone, I can play everything and even add albums and tracks to My Music and they will show up on iTunes, but they won't play. Streaming doesn't work either. The "For You" section never loads any tracks (though it loads the UI and everything). Beats 1 works OK.

The crazy thing is that I can download the tracks for offline listening, they just won't stream or play back.

Any ideas?

MacBook Air (13-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 23, 2015 8:05 AM

18 replies

Oct 29, 2015 11:41 PM in response to AlanAir2

I can't explain it but everything appears to be working again. Songs are loading and playing almost immediately on both my iMac and iPhone.

Can only assume that whatever was happening on Apple's end has been addressed. Let's hope is lasts.

Tech198

Level 1

84 points

Oct 30, 2015 5:13 AM in response to incredibilistic

I wouldn't celebrate too quickly...

Happened to me again tonight, but earlier today i could play fine...

I think the issue may be to to signing out/signing in. However if it plays and u stay signed in, then it should be ok i think. May not always solve the problem, but it something to do with it... Noting related to disabling/enabling icloud library, tried that too

Sep 10, 2016 6:31 PM in response to Borewicz79

thanks a lot. it fixed!

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Apple Music stopped working on my Mac