Apple Music not working on iPhone 6 after iOS 9.1

Hi, just another person with same problem.

Have deauthorised all devices, tried the majority of things upthread but stil nothing. This is on a new 6s bought on Thursday. I bought this for the music first and foremost and is a real disappointment. Looking forward to getting this resolved.

Update: I turned the phone off and on again and did the airplance mode off and on move and am now logged in to Music, finally, but for how long?

Meanwhile, what happens with the computers I have now deauthorised?

Another blind shot...

COULD THIS BE because I had TWO SEPARATE id's for App Store/Itunes and iCloud ???

I now entered my original App store id into the iCloud....strangely it took it....

And it seems to be working ...though it's only 10 minutes into it... Keeping Fingers Crossed

UPDATE : Well, it was too good to be true...and it proved that... the **** thing broke again today 😟😢(not even breaking my previous full 3-day record)

Sorry Tom. My old iphone that is showing 'grayed out' is showing linked since Jan 2015....... so much more than 30 days...
That device is already sold after erasing all content, so dont know why the link still shows, and that too grayed out.

Just wanted to give everyone some feedback. I spent over an hour on the phone early this morning with a senior tech support agent for iOS devices. We tried everything! Needless to say he was able to speak with on of the 12-13 software engineers, he said this was pure luck to get one on the phone. They are aware that this issue is affecting a small number of people and 9.2 should correct this issue. Hopefully this helps everyone in the meantime so we don't have to waste anymore time if Apple now knows about the problem.

Just got off the phone with a senior engineer over at Apple (they called me).

Gave her all the details, and she says they are aware of this and the other thread.

She is speculating it might have something to do with 2-factor authentication. She was showing that I have it turned on, even though I don't. It actually makes sense if it's looking for something that doesn't exist.

We will be testing further tomorrow on an iPhone I have at work I can test with.

This is promising at least.

OMG, ktorster,

Can it really be that simple? I just went to my Apple ID and turned off two-step verification. Logged out of my son’s ID and back into mine. Didn’t work at first, but after a reset everything began to go well on my iPhone 6S Plus (running the version I got busted for mentioning):

1. App Store working correctly and recognizing my purchases.

2. Apple Music working correctly (including iCloud Music Library / iTunes Match).

3. Pandora works.

4. Frozen Free Fall works.

5. My car, an Acura TLX, now recognizes the iPhone (used to say “Unsupported”).

Have some iPads but won’t mess with them for now until after I see whether this fix holds and starts working for a substantial number of people on this thread.

Hope we are getting close to a green checkmark. I’ve almost got a smile on my face.

Haha, was just coming here to say it worked for me too, but now I know it won't last (though I strongly suspected that it wouldn't anyway). I actually didn't have two factor turned on, so I turned it on, turned it off, logged in to the busted Apple ID on my 6S Plus, nothing was working, rebooted, oddly things didn't work for about five minutes then very suddenly started working. Super weird. Anyway gonna buy some new games and click some email links while things are working, gotta make hay while the sun is shining.

Honestly I'm just glad to hear the engineers are working on it. At this point it's been four weeks, and as frustrating as this has been I'd rather they take whatever extra time it takes to permanently eradicate this bug without creating any other major issues.

Hi all,

FYI Apple is not monitoring those forums.

You have to report all your issues here : https://developer.apple.com/bug-reporting/

The more people are reporting this the higher the priority will be for the bug!

Explain the bug, attach video recordings/link to youtube (if any) showing the bug, collect and attach the following system diagnostics log from your phone :

1. Hold both of the volume buttons and Power button until you feel a short vibration from the iOS device.

2. Sync to iTunes on your host computer.

3. Find the file that was created on your host machine.

Note: The file the sysdiagnose folder will look similar to: "sysdiagnose_YYYY.MM.DD_HH-MM-SS-XXXX.tar.gz"

Log locations:

OS X:

~/Library/Logs/CrashReporter/MobileDevice/[Your Device Name]/DiagnosticLogs/sysdiagnose/

Note: "~/" your user folder or /Users/[your_user_name_here]/Library/Logs/... not the root level /Library/Logs/... path

Windows 8:

C:\Users\[Your User Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\DiagnosticLogs\sysdiagnose\

Note: The AppData folder is hidden by default. Click the View menu item and check the "Hidden items" checkbox and AppData will appear in the list.

Windows 7 and Vista:

C:\Users\[Your User Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\DiagnosticLogs\sysdiagnose\

Note: The AppData folder is hidden by default. Choose Folder and Search Options from the Organize menu in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".

Windows XP:

C:\Documents and Settings\[Your User Name]\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\DiagnosticLogs\sysdiagnose\

Note: The Application Data folder is hidden by default. Choose Tools > Folder Options in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".

4. Attach the sysdiagnose file to the bug.

After that if engineering needs more info they will contact you.

Cheers

Hey everyone ..!!

if you using iPhone 6s or 6s Plus ..

i found a way to open Music App , till Apple selves this issue ..

( Use "3D Touch" on Music App , then pick "search"

your Music will open on Searching .. Press "cancel"

and enjoy ^_^👿

I haven't got enough time or energy to waste on this anymore. Each Apple Care Advisor I've dealt with has escalated the issue to development before disappearing from all contact. I'm sure the issue will be resolved eventually, but I won't be renewing my apple music subscription that's for sure.

Cancelling my two-step verification has led to the best results so far. After a few hours of using my iPhone, problems return. But I've found that if I put the phone into Airplane Mode and then reset it, I can get things going well again, at least for a few hours. My takeaway, is that Apple's ID system became messed up when it added in the two-step option for some uses while a single step works for others. That's just a guess.

dineybomfim wrote:

Exactly the same issue here...

It just get stuck in the splash screen forever!!!

Anyone found the solution?

First of all, neither me nor my son are signed up for Apple Music, not even the free trial. If you are signed up for it, your mileage may vary. About 3 weeks ago, I noticed my son's iPhone 5 (iOS 9.1) kept getting stuck on the Apple Music splash screen every time I opened his Music app. I would see his locally stored music for a couple seconds before the splash screen appeared. That same day, it started doing it on my iPhone 6 (also iOS 9.1). After trying a few different things, I finally found a workaround. On his phone, I went to Settings - Music and clicked Join Apple Music near the top and it automatically opened the Music app WITHOUT the stuck splash screen. I tried it on my phone and when it opened the Music app, it asked me if I wanted to start the 3 month free trial of Apple Music again (I had already told it no when I first updated to 9.1). Once I told it no again, I haven't seen the stuck splash screen on my phone since. On my son's phone, it never gave me the free trial choice, but this workaround allowed the Music app to stay open without getting stuck. Here's where yours might be different...if you are signed up for Apple Music, it may not say "Join Apple Music" in Settings.

Been dealing with this issue for a few weeks and following this forum. I'm very happy to confirm that its now working again for me. App Store looks good, iCloud library quickly reloaded to iPad. I will try the iPhone next 🙂