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Level 1

10 points

Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

Best reply

ordnaj

Level 1

12 points

Posted on Oct 24, 2015 9:11 AM

Same here

View in context

465 replies

netbros

Level 1

0 points

Jan 27, 2016 3:24 PM in response to facingthetrend

This problem still exists 9.2.1.

None of the workarounds in this thread broke Music free on my iPhone 6S 64g.

Sad.

peteeeed

Level 1

0 points

Jan 28, 2016 12:06 AM in response to netbros

update to the beta program , i have 9.3 beta and have no problems

Jan 28, 2016 2:52 AM in response to peteeeed

PROBLEM SOLVED

I have 9.2.1, and had the same problem on my iPhone 6s and iPad Air. I came across the fix by accident. After rebooting both devices a couple times with no success, I opened the music app and the splash screen appeared as usual, I just tapped below where the screen said "Music" and tried to drag around and after a couple seconds other text came up that asked if I wanted the Trial or continue. I just tapped continue and back came my Music screen!

I hope this works for others.

Jan 31, 2016 11:13 AM in response to amfritz

I had the exact same problem. Thought it was something I did. Right now all I have is the same thing you mentioned. Apple ID is fine did a reboot while connected to my Mac, all came back Apple Music is now working.

Jan 31, 2016 5:33 PM in response to smnlo

Same issue.

PopSage

Level 1

0 points

Jan 31, 2016 8:06 PM in response to smnlo

I had the same problem on my iphone 6. I solved it by going to Settings-Wallet&Apple Pay- Turn on Double-Click Home Button.

hope this may work for others as well.

Feb 2, 2016 11:47 AM in response to DirkGently72

This solved my problem - thank you!!!

Feb 7, 2016 5:45 PM in response to xjasonmiller

praise the lord. thanks!!! it worked.

aledy

Level 1

0 points

Feb 12, 2016 10:14 PM in response to smnlo

i solve this problem..
it's not about on airplane mode..

just turn off your wifi connection or cellular data.. then go to music player your problem will solve it is a bug on iOS 9..

post result 😉

60framez

Level 1

0 points

Feb 13, 2016 8:35 PM in response to smnlo

just got an iphone 6s. everything linked great EXCEPT THE MUSIC APP. tapping the my music app would just lead to a screen of a woman with headphones and thats as far as the app would go. restarted and reloaded multiple times. nothing worked. Finally i went into SETTINGS, then MUSIC, then turned OFF SHOW APPLE MUSIC. now my app opens like it should and all my music is there. go figure.

Feb 14, 2016 9:42 PM in response to 60framez

Reset your device by pressing and holding the Sleep/Wake (On/Off) and Home buttons together until you see the Apple logo. That one trick fixed mine with no hassle. Good Luck

Feb 27, 2016 6:34 PM in response to leonardodemacedo

thank you for this. worksnow

ktorster

Level 1

8 points

Jun 6, 2016 7:07 PM in response to smnlo

I Hate to say it but the initial problems raised in this thread last year started happening to me again over the past few days, and only a hard reboot seems to correct temporarily.

Apple Music stops streaming

cannot download or update apps

previous purchases disappear

im trying to figure out if this only does it on wifi or cellular, or if a reset network settings will fix it. Too early to tell.

Dec 1, 2016 7:44 PM in response to smnlo

I deleted my music button and I could not get to my music Library how do I get it back on my screen on my phone?

Dec 1, 2016 7:48 PM in response to Evil_Lisa

I have a iPhone 5s and I needed to know how could I get my music thing baq on my screen?

Apple Music not working on iPhone 6 after iOS 9.1