Apple Music not working on iPhone 6 after iOS 9.1

I also updated a 5s and an iPad Air 2 without issue. I'm still trying to get up the nerve to update my 6s, but since it's my go-to device for Apple Music, I am hesitant and am going to wait a couple of days. But so far, so good.

Hi,

If anybody stayed on 9.0.2 (even after the great "server/iCloud reset" of November 2015) and then updated to 9.2, we'd appreciate if you could report back on how things are going.

I'm still on 9.0.2 - was traveling recently and didn't want to take the chance of updating to 9.1 and then things being broken again on my trip.

Now that 9.2 is out, I want to pull the trigger (for me and all my family's devices - all still on 9.0.2), but want confirmation from someone here that 9.0.2 -> 9.2 is working fine.

Thanks.

So weird! Works! Thanks Gary!

I've been part of this conversation for a long time and only have positive things to say about iOS 9.2. I was a beta tester and used that to give loads of feedback to Apple's engineers. At one point I had devices on 9.0.2, 9.1, and beta 9.2. Now, everything is up to 9.2 with no reported problems. Although my fingers are crossed, I'm very optimistic the problem is behind us. In the final analysis, it seems nothing was fundamentally wrong with 9.1, but when we first encountered it, there was a glitch in Apple's servers that was incompatible for certain AppleIDs.

I would like to thank so many of the participants of this discussion for ideas, tips, and moral support. I do believe that we were a significant part of the solution. Many of you spent enormous energy putting pressure on Apple at Genius Bars around the globe. Now that Apple Music is stable as well as my car connection, I must admit the platform exceeds expectations and gives me great music suggestions which it calls "For You" that really seem tailored "to me". Also, the iCloud Music Library mixed with iTunes Match has my 8,300 song library with me at all times, and ready to play in mere seconds.

Glad to be back to being an Apple Fan Boy. Cheers all. Enjoy all the festivities this season. Happy Chanukah to all!

I'm so glad I found this!!! It was opposite for me. I had to slide it to the right and turn on Apple Music... Now I can access the music on my phone and no longer see that annoying screen!!! This has driven me nuts for the last 2 months and I just now had to look into it.

Now on iOS 9.2, most problems we discussed were fixed but there's a new problem I found. On cellular data, album artworks of recently added music won't appear. Restarting the iPhone and readding them doesn't fix the problem.

I pushed my iPhone 5 right along with the iOS 9 series updates and had the problem, updated our iPad 4 Retina to 9.1 when it came out, and just did my wife's iPhone 6 from 8.4 to 9.2 yesterday. All had the same problem of getting stuck on the Apple Music splash screen when starting Music. Turning on airplane mode worked since it inhibited trying to ping servers, but would always get stuck again when out of airplane mode. Here's what finally worked for me and apparently is still a problem with iOS 9.2.

1) Update the device as normal, selecting iCloud settings as you use them.

2) Start Music to verify it is stuck on the "headphone lady" splash screen.

3) When stuck, click the home button, go to Settings>>Music, at the top there should be a slider that says "Show Apple Music", and a blue "Join Apple Music".

4) Click "Join Apple Music", this immediately took me to my on-device library and I could play songs.

5) Double click the Home button and swipe Music up to close it/exit.

6) Restart Music from the home screen, now wait at the "headphone lady" splash screen, the longest was about 20-30 seconds on a slow internet connection. You will see the splash screen shift, and several seconds later come up asking you to join Apple Music 90-day free trial, or "Go to my Music". My choice was clear, just choose yours.

7) To be clear, this never causes you to Join Apple Music, just trip the app flag that allows you to respond and get past the forced Apple Music screen.

You should now be able to swipe-up close Music, reboot the phone, etc and re-open Music on your device to play YOUR songs. This worked for both my wife's iPhone 6 and iPad 4 Retina.

Doesn't really seem like a Apple server issue, AppleID, or any of the other purported problems I looked through here. there was no way I was going to wipe and reinstall iTunes and restore the devices (I've had to do this before!!!). It seems like there is a boolean flag in the Music program that is not set properly to call up the splash screen and get through the push offers Apple is now installing in their own iOS. Also, watch for the "Upgrade now" full page ad if your have a iPhone 5 or older.

Hope that helps.

problems have resurfaced , seems to be a huge apple music problem today

http://9to5mac.com/2016/01/14/apple-music-outage/

Switching airplane mode off worked for me. Thanks Dirk.

This thread was helpful. Turning my phone onto airplane mode and back on again unfroze it and I was it able to go to my music. PTL!!!

Thanks for this advice, I switched off then on, disabled my airplane mode then re-enabled and bingo! All seems well. Thanks again

I had the same issue. Here is what fixed mine:

I went to Settings > Music, then clicked "Join Apple Music." The same picture of the girl with headphones loads, but this time it has options to choose from instead of just a frozen screen.

At the bottom, I clicked "Go to My Music." This got me into My Music app on my iPhone 6, and since then, it hasn't had the same issue.

I hope that helps yours also.

This worked for me. I did have to establish a connection to one of my known wi-fi devices at my house for it to give me the option of playing my music.

II've had same problem and realised from all these comments that's it started when I downloaded 9.2 ! It's took me literally hours to get My Music back onto iPad Air 2 . My iPhone 6 works perfectly ! . This is how I managed it in the end.

I went onto Music app on desktop, AND SWITCHED OFF IPAD FROM THERE. When I put iPad on again...........presto.....MY MUSIC CAME BACK !!!!!!

Hope that this helps.

nm