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Level 1

10 points

Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

Best reply

ordnaj

Level 1

12 points

Posted on Oct 24, 2015 9:11 AM

Same here

View in context

465 replies

ktorster

Level 1

8 points

Nov 24, 2015 10:50 AM in response to smnlo

As of 1:45 EST the problems it seems have returned, albeit temporarily.

I had to reboot my phone and it all worked again.

It did ask me to log in to the icloud again, so hopefully it was q quick blip.

Nov 25, 2015 1:13 PM in response to DirkGently72

I used Gary's work around and it worked! Thanks!:

DJ8

Level 1

5 points

Nov 26, 2015 8:11 AM in response to xjasonmiller

Thank you for such simplicity and clarity. This worked for me.

Nov 27, 2015 1:30 AM in response to smnlo

Hi there, I hope this helps. I also found that when I hit the 'Music' icon on my iPhone 6 all that happened was that the Apple Music screen loaded but nothing else. I did try the usual on/off routine, but then when I was in Settings > Music I clicked on the blue text 'Join Apple Music' and my music library appeared immediately. I don't pay for their streaming service, so I can't comment on that side of things, but I can now get to hear my music. Best wishes, Simon

Nov 30, 2015 5:51 AM in response to ordnaj

Hi I went into settings and scrolled down to music and then pressed JOIN APPLE MUSIC and my music appeared. Hope that may help you if you are still having problems. Not sure if this has already been posted but can't be bothered going through 29 pages.

Nov 30, 2015 4:02 PM in response to smnlo

I gave up and downloaded an alternative player app.
Phew, I have music again.

Nov 30, 2015 9:40 PM in response to ordnaj

I press Music and it "opens" and stands on a picture of a woman with beats and an iPhone in her hand... Then nothing else happens.. it just stand like that, I can't even open the app and see my music..

tab1075

Level 1

54 points

Dec 1, 2015 3:47 PM in response to Yamile Rojo

Yamile, try this work-around. Go into Settings, scroll down to Music. In Music, click on Join Apple Music. It should open your Music App. If you are prompted to begin the free 3 month trial, you can choose No. See if that opens all of your music without freezing.

Dec 3, 2015 2:28 AM in response to xjasonmiller

This worked for me. My Apple Music is now working, instead of frozen.

Dec 4, 2015 5:33 PM in response to smnlo

does apple radio exist anymore because maybe it doesn't create revenue ? all of the suddent it doesn't work it makes me wonder my radio which always worked fine is still loading for the past 4 days as a lover and advocate of apple for so many years defending apple I give up. it's not what it used to be.