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Level 1

10 points

Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

Best reply

ordnaj

Level 1

12 points

Posted on Oct 24, 2015 9:11 AM

Same here

View in context

465 replies

Nov 18, 2015 2:48 AM in response to luism0nteiro

Yes seems so... keeping fingers crossed that it continues to work!

Nov 18, 2015 2:50 AM in response to luism0nteiro

Been dealing with this issue for a few weeks and following this forum. I'm very happy to confirm that its now working again for me. App Store looks good, iCloud library quickly reloaded to iPad. I will try the iPhone next 🙂

1Azhar

Level 1

0 points

Nov 18, 2015 2:51 AM in response to tab1075

That is exactly what I did almost a week ago (by trial and error). When the splash screen kept appearing and the app would not load, I went to settings to deactivate it. But it still wouldn't work. I tried several resets etc, but then I don't know what went through my mind, I activated the option again in settings. And when I opened the Music App, Lo and Behold, it asked me if I wanted to join Apple Music, to which I chose NO. And till then, my Music App has worked like a charm.

peteeeed

Level 1

0 points

Nov 18, 2015 4:44 AM in response to 1Azhar

wowee hello beats radio , hello app store . hopefully this will last

Nov 18, 2015 5:04 AM in response to luism0nteiro

Everything back to normal on my 6S Plus at the moment. Going to hold on the celebration for a few days, though, make sure it sticks.

Jonjoso

Level 1

0 points

Nov 18, 2015 5:16 AM in response to smnlo

All back up and running atm, fingers crossed its for good!

ashute

Level 1

35 points

Nov 18, 2015 5:16 AM in response to smnlo

Same for me logged out of my Apple ID rebooted the phone and logged back in. Apps updated, linkes in emails worked and Beats Radio appeared. Think I will wait a few days before activating my Apple Music subscription again. Next decision is if it is working now am I brave enough to move to iOS 9.2 when that comes out !!!

peteeeed

Level 1

0 points

Nov 18, 2015 5:43 AM in response to ashute

im running 9.2 beta and all is well

ktorster

Level 1

8 points

Nov 18, 2015 6:28 AM in response to luism0nteiro

My test iPhone 5s is NOW WORKING! I was able to use Apple Music, download from the App Store, etc.

I will wait a few days before updating any of my actual devices just to be sure, but this is promising!

Nov 18, 2015 7:05 AM in response to smnlo

You just have to log on iTunes & App Store, restart the iPhone and enter the APPLE ID and the music app to login again and everything works again.

Problem solved!!!

wubbleuc

Level 1

0 points

Nov 18, 2015 8:10 AM in response to eldeividson

Well Apple Music is working but no sign of my saved music or playlists

seant23

Level 1

0 points

Nov 18, 2015 8:24 AM in response to wubbleuc

Glad you guys are having a breakthrough! Apple Music is working great on my Galaxy S6 edge. I almost see this as a blessing in disguise because I love my Galaxy better than I did my iPhone. Hope everyone stays up and running

bessiq

Level 1

4 points

Nov 18, 2015 8:27 AM in response to wubbleuc

You have to turn iCloud Music Library back on in Settings>Music after signing back in.

Nov 18, 2015 12:43 PM in response to smnlo

After working with Apple's engineers, the iTunes team let me know that it should be working now. I'm testing it now, and all seems good.

I'm really glad that Apple was so cooperative with this.

Gonna call them now and discuss it.

smnlo Author

Level 1

10 points

Nov 18, 2015 1:25 PM in response to smnlo

At lunch time today, without doing anything my IPad mini started working as normal. The last Apple advisor I talked to last Saturday called me tonight and said they've been working hard on the issue until today. 3 different factors were the cause. He left me his phone and email and advised to get in touch with him ISPs any sign of malfunction would ever occur. Fingers crossed, I won't update my IPhone from 8.4.1 just yet, but the IPad on 9.1 is ok. Nice meeting you all here... Better go now, I have catching up to do on magazine subscriptions to read and tons of Beats 1 show to listen to... Hooray!

Apple Music not working on iPhone 6 after iOS 9.1