Apple Music not working on iPhone 6 after iOS 9.1

The two-factor authentication trick lasted about two hours for me before everything stopped working again - back to waiting for 9.2.

Hi all,

FYI Apple is not monitoring those forums.

You have to report all your issues here : https://developer.apple.com/bug-reporting/

The more people are reporting this the higher the priority will be for the bug!

Explain the bug, attach video recordings/link to youtube (if any) showing the bug, collect and attach the following system diagnostics log from your phone :

1. Hold both of the volume buttons and Power button until you feel a short vibration from the iOS device.

2. Sync to iTunes on your host computer.

3. Find the file that was created on your host machine.

Note: The file the sysdiagnose folder will look similar to: "sysdiagnose_YYYY.MM.DD_HH-MM-SS-XXXX.tar.gz"

Log locations:

OS X:

~/Library/Logs/CrashReporter/MobileDevice/[Your Device Name]/DiagnosticLogs/sysdiagnose/

Note: "~/" your user folder or /Users/[your_user_name_here]/Library/Logs/... not the root level /Library/Logs/... path

Windows 8:

C:\Users\[Your User Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\DiagnosticLogs\sysdiagnose\

Note: The AppData folder is hidden by default. Click the View menu item and check the "Hidden items" checkbox and AppData will appear in the list.

Windows 7 and Vista:

C:\Users\[Your User Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\DiagnosticLogs\sysdiagnose\

Note: The AppData folder is hidden by default. Choose Folder and Search Options from the Organize menu in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".

Windows XP:

C:\Documents and Settings\[Your User Name]\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\DiagnosticLogs\sysdiagnose\

Note: The Application Data folder is hidden by default. Choose Tools > Folder Options in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".

4. Attach the sysdiagnose file to the bug.

After that if engineering needs more info they will contact you.

Cheers

Hey everyone ..!!

if you using iPhone 6s or 6s Plus ..

i found a way to open Music App , till Apple selves this issue ..

( Use "3D Touch" on Music App , then pick "search"

your Music will open on Searching .. Press "cancel"

and enjoy ^_^👿

@Jukatax - So, can anyone login as a developer or is this message directed only to those in the dev program?

Noah

I'm not having problems opening the Music app, its just that nothing plays when it opens. But thanks, ZedQ.

I haven't got enough time or energy to waste on this anymore. Each Apple Care Advisor I've dealt with has escalated the issue to development before disappearing from all contact. I'm sure the issue will be resolved eventually, but I won't be renewing my apple music subscription that's for sure.

I can now confirm that Apple engineers are investigating my account. They agreed that it wasn't just our devices, and have today begun to work on this issue.

@Noah Wiles,

Yep , I've created my dev account as simple as any other account. Feel free to report any issue you are having, just as I do. Engineers are pretty helpful.

Cheers

Exactly the same issue here...

It just get stuck in the splash screen forever!!!

Anyone found the solution?

Cancelling my two-step verification has led to the best results so far. After a few hours of using my iPhone, problems return. But I've found that if I put the phone into Airplane Mode and then reset it, I can get things going well again, at least for a few hours. My takeaway, is that Apple's ID system became messed up when it added in the two-step option for some uses while a single step works for others. That's just a guess.

But I don't have two step verification, and still facing problems.😟 So that can't be the reason.

dineybomfim wrote:

Exactly the same issue here...

It just get stuck in the splash screen forever!!!

Anyone found the solution?

First of all, neither me nor my son are signed up for Apple Music, not even the free trial. If you are signed up for it, your mileage may vary. About 3 weeks ago, I noticed my son's iPhone 5 (iOS 9.1) kept getting stuck on the Apple Music splash screen every time I opened his Music app. I would see his locally stored music for a couple seconds before the splash screen appeared. That same day, it started doing it on my iPhone 6 (also iOS 9.1). After trying a few different things, I finally found a workaround. On his phone, I went to Settings - Music and clicked Join Apple Music near the top and it automatically opened the Music app WITHOUT the stuck splash screen. I tried it on my phone and when it opened the Music app, it asked me if I wanted to start the 3 month free trial of Apple Music again (I had already told it no when I first updated to 9.1). Once I told it no again, I haven't seen the stuck splash screen on my phone since. On my son's phone, it never gave me the free trial choice, but this workaround allowed the Music app to stay open without getting stuck. Here's where yours might be different...if you are signed up for Apple Music, it may not say "Join Apple Music" in Settings.

WOW!

That's the exactly the correct answer!

Settings -> Music -> Join Apple Music

Awesome! Thank you.

BTW, APPLE: FIX THAT SPLASH SCREEN BUG!!!! OR AT LEAST SEND AN EMAIL SAYING WHAT WE SHOULD DO!

It's FINALLY solved: http://forums.macrumors.com/threads/multiple-apple-services-experiencing-widespr ead-outage-updated.1938744/

Apparently, it was a bug in the servers. After many headaches, we are to be congratulated for the result 🙂