Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

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465 replies

Nov 2, 2015 3:39 PM in response to smnlo

23:31 UK time: I am still very cautious but in the last 10 minutes, Apple Music loaded my entire library and playlists, radio is working, apps are showing in my purchases and downloading, hyperlinks in emails working too.... I will wait until all my music library has finished loading, and switch it off for the night, hoping to find everything back to its normal old self tomorrow morning... Fingers crossed...

Nov 2, 2015 4:03 PM in response to smnlo

23:31 UK time: I am still very cautious but in the last 10 minutes, Apple Music loaded my entire library and playlists, radio is working, apps are showing in my purchases and downloading, hyperlinks in emails working too, on my IPad Mini.... I will wait until all my music library has finished loading, and switch it off for the night, hoping to find everything back to its normal old self tomorrow morning... I will check the IPhone in a minute... Fingers crossed

Nov 2, 2015 6:42 PM in response to Lyandell02

Today, I realized how integral my App Store AppleID sign-in is to the iPhone experience. I cannot download or update apps. I cannot purchase music. I cannot buy, download, or update iBooks nor can I keep my bookmarks in sync between devices. I cannot open Pandora or Frozen Free Fall. Who knows how much more functionality may be lost. I'm willing to give up my nifty new emojis to go back to 9.0.2 which really worked well. I'll never get back all this fruitless troubleshooting time.

Nov 2, 2015 8:07 PM in response to smnlo

Same issues here, a new phone replacement worked perfectly fine until as anybody would have to I begun restoring my backup. This is after a week of spending wasted time on the phone to lovely apple care, which towards the end of the week was just running me in circles.

Then again all **** hit the fan, apps won't download, my music won't show up and my Apple ID is having issues singing in and out. It just goes to show that when things are rushed huge problems occur! Like all of us I hope apple in on a fix for this sooner rather than later and they bloody well better be ready to compensate for the loss of time, unusable apps and many other problems this 33 day rush out of 9.1 has caused.

Nov 2, 2015 9:01 PM in response to mauijiminar

I'll be doing the same again tonight however wont be using no my backup to restore the phone, I will have to redownload all my apps, replicate my settings and such its going to take hours and have me Swearing blue murder at Apple. But I guess setting it up as a new phone without using a backup is the last and only option. Let you know how it all goes.

On another not it looks as if we will be waiting till mid December for 9.2 over a month of wasted data usage and applications unable to be accessed quite possibly. Hope Apple have plans to quell us all.

Nov 2, 2015 10:31 PM in response to walter132

Hi All,


my problem is now resolved, but I do not know why.

I had this terrible Apple Music issue (always crashing), then my iPhone 4S on iOS9.1 froze one time at the Unlock-Screen (which I had never had before), after a reset it came up fine (I pressed the Home and Power button really long). Also Apple Music now works flawlessly (before that it always quite a few seconds after launching with a short black screen - and back to the home area).

Now, this is all gone! Magic?


Cheers,

Peter

Nov 3, 2015 12:54 AM in response to smnlo

I'm having the same problems in iOS 9.1 - links in the emails don’t work, Apple Music keeps freezing, Beats1 don’t work and can’t download apps from App Store). I also believe it's an Apple ID problem. When I logout from Apple ID, links in emails, for example, return to work. The first time I had these problems was in version 8.4.1. During iOS 9.0 I had no issues.

Nov 3, 2015 4:45 AM in response to William Coons

Looks like we're waiting. Hope Apple learns a lesson from this, free upgrades to 6S for eveybody affected I would suggest. Though thats wishfull thinking. Nothing has worked even attempted to backtrack though DFU yet again same problems present themselves. Apple ID is screwed. Id like to know if Apple will reimburse me now for however long this takes in lost business...

Nov 3, 2015 9:24 AM in response to DirkGently72

It's only been two hours so I'm saying this with caution, but it would appear that GARY'S SOLUTION WORKS. Reboot the phone, turn airplane mode on, turn airplane mode off, and then everything is normal again. I didn't actually have to agree to any new terms and conditions on the app store, which concerns me slightly, but after two hours of completely normal functioning I'm almost ready to say that Gary may have cracked the bug. Will update if anything changes though.


Let's all buy Gary a drink.

Nov 3, 2015 11:28 AM in response to bknope

Gary's solution worked for me as well. Though only for about an hour. I was able to update apps and listen to Apple Music. Then after a playlist I listened to was over and I went to listen to another song Apple Music prompted me to join even though I'm on the free trial and just listen to music for an hour. I was not prompted to agree to any new terms or conditions after turning my phone off then turning Air Plane mood on and off and going to the App Store. I was so pumped too! Oh well hopefully a more concrete solution is made available soon. Thanks anyways Gary! 🙂

Nov 3, 2015 1:41 PM in response to smnlo

Turning airplane mode on then off after a reboot definitely did something. I was able to update all the apps that needed updating - the first time since this iOS 9.1 bug appeared. Previously purchases partially downloaded (again more than I had managed previously). But I wasn't able to complete the download, nor purchase any new apps. And no luck with Apple Music loading. So definitely the start of the solution, but for me it wasn't the complete solution.

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Apple Music not working on iPhone 6 after iOS 9.1

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