Apple Music not working on iPhone 6 after iOS 9.1

I'm having the same issue. Martinsburg, WV. Started last Tues evening (10/27) after I downloaded & installed 9.1 the previous Fri (the day it came out I believe). I have an iPhone 6 and iPad 2. Was on the phone with Apple Support for about 2 hours and seemed to fix the iPad 2 (though it's back to the same again). My issue is that I can't listen to Apple Music, I can't download or update apps, and I can't purchase songs on iTunes. It definitely feels like an Apple ID issue/bug as I have iTunes on my Dell laptop and am able to download Apps on it. Very frustrating and disappointing. I usually don't update so quick, but they released the new emojis and that sucked me in. Hope this issue makes enough noise for a fix. If not I may consider going Android because this is ridiculous. I'm using the free trial for Apple Music (and was contemplating keeping it after). Planning on calling back to Apple Support this evening after work and giving them my case # from last week and having them escalate the issue up so they can see this isn't just some random thing. I've also had my apps download and Apple Music work sporadically, but only for a few minutes here and there. Usually after my phone is turned off then back on. So doesnt fully fix the issue...basically just teasing me lol.

I'm having the same problem, and have had for the last week. I'm in contact with someone from iOS support, although haven't heard back presumably because there is no simple fix.

What is clear is that this is not an isolated problem and I guess we'll have to wait for an ios update.

Most excellent suggestion, MethozS402! The DFU firmware restore you came up with worked like a charm. Listening to Apple Music as I type. And I downloaded an app. There was an informative article on DFU I found by Googling "DFU osxdaily". It was from 2010, but the explanation helped me understand what I was about to do. A few caveats: (1) I needed to give my AppleID in several places (went to Settings > iCloud and clicked on my profile, same needed on iTunes and App Store and Home Sharing on the Setting > Music page), (2) I needed to turn my iPhone on and off before things got working well, and (3) because I haven't set up my backup as encrypted, I lost all my Health info and ApplePay cards (I knew this would happen but the phone was so messed up, I didn't want to risk encryption). Well … I've got a day of getting all my iPads set up this way. Thanks. If anything changes, I'll alert the group. But, so far, it looks like a solution!

Wait … After an hour of enjoyment, my iPhone's 9.1 problems all came back! So much for all that work. This is a very sly bug. It all fell apart when I tried to open Pandora and it froze. This was the same thing that happened around the first time I found the bug. Could Pandora be a menace? Or else, the problem just arises after a while. Anyway … it's up to Apple to figure this one out. I've signed out of the stores again. That's my best fix.

The easiest fix, which I used last week to great success, would be to downgrade to iOS 9.0.2. Sadly, Apple is no longer signing this downgrade. It would be great if Apple could once again allow us to go back to the future of 9.0.2 until it can fix 9.1. I’m going to suggest this on Twitter and see if it helps.

For info, my issue has apparently now been passed to the Engineering Team for further investigation. Which I suppose pretty much means waiting a long time for some kind of an iOS fix.

I like the suggestion of Apple allowing the downgrade to iOS 9.0.2

I tried creating a new Apple ID and it works fine. The only problem being that of course none of your content is linked to this new account.

iOS support got access to my account and tried logging in on devices their end in both iOS 9.1 and iOS 9.0.2. I wasn't told the outcome, but because the issue has been further escalated I'm assuming that the problem was indeed the iOS 9.1 upgrade.

HI, please help. I have the very same problem of my iPhone 6 freezing on a screen that says 'music'. I have only had an iPhone for a month so I am really stuck. Just so you know i am sitting in South Africa with the same problem as you guys. Any advice would do.

I created a new Apple ID for temporary use while this issue has not yet been resolved. Been using it for more than 24hours and not having problems up to this moment yet. Downloaded only apps for everyday use as most of them are free. No problem on the saved settings as I used my backup to restore. I also got a new free trial of Apple Music which end on January 31. This makes me truly believe that this an apple id related issue. Will just go back on using my true apple id when all these are fixed to get my purchases again.

Also just checked my email to see if I could go to any hyperlinks in email messages and can't do that either. Didn't think to check until I saw some people on here were having that issue as well. Fun fun fun.

I have been struggling with this for several weeks, as well. Have spent dozens of hours with technical support, both over the phone and in the store, to no avail. Have an appointment this evening to get devices (two iPhone 6's) replaced, but am fairly skeptical that new hardware will resolve the issue. Plus, all of the restores,have wiped out viable back-ups in iTunes, and iCloud back-ups stopped working prior to 9.1 update (which I thought would correct that issue ... boy was I wrong). Any additional thoughts?

Unless the new hardware is running 9.0.2 instead of 9.1, you won't see a difference - many examples on this thread of people replicating the same issues on new hardware, and I can also personally attest that trying a different device won't help.

Other things that don't help - rebooting, signing out and back in, restoring, etc. They might bring back functionality for up to 20-30 minutes, but half the time they don't seem to make any difference at all. I've had normal functionality come back a couple of times for short periods at complete random, not in response to me doing anything unusual.

Want to ratify what everyone else has said about Apple signing 9.0.2 again as a simple short-term solution. This issue might not be affecting a huge number or users but it's debilitating enough that it demands some sort of remedy. Let us downgrade so we can use our phones while a long-term patch is developed.

I have exactly the same problems with iOS 9.1 - no Apple Music, no downloading of apps, hyperlinks in emails not working - even though it all works fine in iTunes on my MacBook. I guess it's reassuring to see that my problems are not isolated, but it makes me think that the solution may not be straightforward. Just like you have all said, pretty much nothing has fixed this for me - signing in/out of iTunes, breaking link with iCloud, restoring iPhone or setting up as a new iPhone. I've been speaking to a very helpful senior adviser at Apple and have shared this thread with her. I've asked if she can help me downgrade to 9.0.2, as that seemed the only short-term solution I can think of. No answer yet, but I'll let you know how I get along.

After a quick search of the Support Communities, this seems to be one of the larger threads pertaining to this bug, so I'll add my experience to the growing list. I've also sent feedback to Apple.

As was mentioned a few times earlier in this thread, my problem is that my Music app gets stuck on the Apple Music splash screen. The image of the crowd in the background with the Apple logo followed by "Music" in the center of the screen. I'm experiencing this on my iPhone 6 and my old iPhone 5, which my kid uses (both running iOS 9.1). Sometimes the app will open normally, then switch to the Apple Music splash screen after a second or two. Most of the time it goes straight to the splash screen. Once there, it's stuck. I do not use the Apple Music service, but I believe the problem I'm experiencing is related to the same bug as most users here. I've seen elsewhere in the support communities that others have the same problem I'm seeing. I've tried closing out the Music app, turning the device off/on, and performing a hard reset. In Settings - Music, I have turned off "Show Apple Music." I've also tried turning it on, but the problem persists.

Shortly before writing this, I tried to open the Music app on my iPhone 6. The Apple Music splash screen popped up, as it has been, but it then gave me the choice to "Start 3 Month Free Trial" or "Go To My Music," as it did back when Apple Music was first released. I chose to go to my music and the app started working again. I closed and reopened the Music app several times and it's still working. Hopefully permanently. But as I said, that is only on my iPhone 6. It still gets stuck on that splash screen on the iPhone 5 without offering the two choices.

WORKAROUND: I've discovered a workaround for the problem on the iPhone 5. Since we don't use the Apple Music service, in Settings - Music, under the option to "Show Apple Music" (which I have turned off), I can click "Join Apple Music" and it will go to the Music app and work normally. It does not try to start the Apple Music service. If it doesn't work, try closing the Music and Settings apps, then try again.