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Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

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Posted on Oct 24, 2015 9:11 AM

Same here

465 replies

Oct 31, 2015 4:59 AM in response to smnlo

One week later and my phone is worse than ever. I restored as new and am still having ID issues, still can't open email links or access Apple Music On either ID. I have spent HOURS speaking to Apple support most days and still nothing works. Definitely seems to be an ID conflict issue. Is anyone having this issue but only had ONE ID? (I have two)

Oct 31, 2015 5:33 AM in response to smnlo

Nearly time to go to my appointment at the shop. If any of you have time and agree, post the link to this thread on your Facebook/Twitter pages, with the relevant hashtags, post on Apple Care Facebook page or wherever you can find where you can post this thread. As someone mentioned earlier on this discussion, I think we are not enough people to have the problems to have been noticed ny Apple yet, so the more "noise", the more likely we are to be heard by someone at Apple Cupertino....


Status one week on: MacBook Pro: Perfect BECAUSE it has nothing to do with IOS 9.1, Apple ID verified and fully working, Apple Music perfect, I Cloud Match perfect too....


Iphone 6 and Ipad Mini: No working hyperlinks in emails, Apple Music as good as DEAD...

Oct 31, 2015 8:07 AM in response to smnlo

Reading some of the responses here makes me think if this is really an apple id bug. And yes it is indeed. Now everything is working the way it is suppose to be. Now I'm glad I'm on 9.1.


What I did is just simply update it to 9.1 since I went back to 9.0.2.


If you already on 9.1 and still experiencing the problem, just logout all your apple id. (iCloud, iTunes, iMessage, FaceTime). Reboot. Then login your apple id on all the services you use.

Oct 31, 2015 12:25 PM in response to djpltn

Glad to have found this thread. Same issues for days. Also, my car wouldn't let me play through USB (error "Unsupported") although it did work via Bluetooth. Went back to iOS 9.0.2 and everything worked fine (App Store, Music) except for the Health app which was DOA. Upgraded again, same problems. There is a workaround: Sign out of the App Store and turn the phone on and off. This is the only way my car USB will recognize the iPhone.


Can't buy apps or listen to Music. But I've got Pandora and Spotify and I can add new apps through iTunes on my iMac. Hope Apple is paying attention and will get this fixed. After all, the revenue stream from apps and music is being impaired. That should catch somebody's eye.

Oct 31, 2015 2:07 PM in response to smnlo

After my visit to the store, this is the diagnostic. So still not working (Ipad Mini or Iphone 6)

The employee spent a long time and was very very nice and really sorry he couldn’t fix the problem. I got home with an Ipod Touch which is running with IOS 9.02 and off course NOT A SINGLE PROBLEM! I have another appointment at Apple Shop in a week to see if there has been a fix by then. In the meantime they said that I could return the Ipod Touch I got today, with complete refund within 2 weeks…. So I can listen to Apple Music, my ITunes Match collection, and Beats 1 until someone in the Apple “higher spheres” can debug that nasty IOS 9.1…


Apple Store Churchill Square 31-Oct-15

01273 740 500

Genius Bar Work Authorisation

Repair No: R173847820

Sxxxxx Lxxxxxx - Warranty Status: In Warranty(LP)

Eastbourne BN21 4SR GBR - Model: IPHONE 6

Date of Purchase: 09-Sep-15

Serial No: F74PVU4KG5MN

Problem Description/Diagnosis

The customer experiences issues with Apple music and email links since the 9.1 update on both her iPhone and iPad.

Diagnostics don't show any abnormalities.

Radio stations don't load , music constantly skipping,

Unable to load.

DFU restore didn't fix the issue , clearly is account wide and related to IOS .

On the customers Mac it's working perfectly.

Advised her to feed it back to Apple so we can find a solution.

Resolution: Service Solution

Reason: Restore/Reinstall

Employee 855831408

Oct 31, 2015 3:03 PM in response to smnlo

Just wanted to follow up that I wound up getting my 6S plus replaced at the Apple Store, but I haven't updated the ios from 9.0 to 9.1.


Make sure you have iCloud Music Storage turned on under Music in settings or your "My Music" won't show up. I had other issues, not just with music. Will let you know what happens when I update and restore my my phone. Needless to say, I'm cautious about doing that.

Oct 31, 2015 5:46 PM in response to smnlo

Seeing as a fix could be weeks if not months away, would be great if Apple started signing 9.0.2 again. I know that's not gonna happen, but having to temporarily buy a second device is such a messy solution.


Incidentally this morning I noticed everything on my 6S+ was back up for about an hour - able to download apps, stream Apple music, click links in email, etc. Then it all went out again. It all came back randomly without me doing anything at all, so all this rebooting/signing out/restoring is likely just wasted energy. Ultimately a patch is needed.

Oct 31, 2015 6:00 PM in response to smnlo

Now matter got worse. At the shop we erase and reset the IPad as "new" device, with no luck, so although no hyperlinks and no Apple Music all the apps I had already installed where working fine. Now as the **** thing freezes when I enter my Apple ID in settings, I can't reload apps, but the weirdest I can't even add my secondary email address in the mailbox. Again no fault there, as just prior to typing this I set both my emails in the mail box on the IPod Touch. So yes, the IOS9.1 really killed something! I am afraid we all might need NEW virgin/pristine IPhones and IPads... I will call Apple Support again tomorrow and certainly go to the store again on Monday

Oct 31, 2015 6:07 PM in response to smnlo

This happened to me when I wiped and restored my iPhone, third party apps either wouldn't download or came back with all internal data missing (local scores, logins, etc). Ultimately I was able to grab a month-old iCloud backup, pre-9.1, that had all the third party app data intact.


I suspect this this has to do with the fact that 9.1 breaks the link between Apple ID and App Store, so third party apps aren't backing up properly. That's just a guess though.

Apple Music not working on iPhone 6 after iOS 9.1

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