iPad asking for Passcode for "Other iPad" when setting up iCloud after reset

Hi All,


This is a strange one, and an issue I cannot find any information about.


I factory reset my iPad mini, went through the process of setting it back up and entering my Apple ID which was fine. Its trying to setup iCloud is where I am having issues.


After entering my Apple ID on the iCloud setup on the iPad, it prompts me for the passcode of the iPad but it then prompts me for another Passcode which is described as follows:


Enter Passcode for Other iPad

Access to your account is protected by the passcode for "Leigh's iPad". Your passcode is encrypted and cannot be read by Apple.


Well I don't have another iPad so I presume it is referring to the passcode I used before I reset the device, although its not accepting this passcode. I know its correct because I'd been using the same one for about 12 months and used it on the device up until I reset it literally 2 hours ago.


Does anyone have any suggestions?


Thanks


Leigh

iPad Mini, iOS 9.1

Posted on Oct 29, 2015 3:43 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2016 5:21 PM

I figured it out. If you're caught in this cycle, go to appleid.apple.com and turn off two step authentication.


Once I shut that off, I was able to restore the iPad without the need for a password from the "other" iPad.


</badsoftware>

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iPad asking for Passcode for "Other iPad" when setting up iCloud after reset

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