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iPad asking for Passcode for "Other iPad" when setting up iCloud after reset

Hi All,


This is a strange one, and an issue I cannot find any information about.


I factory reset my iPad mini, went through the process of setting it back up and entering my Apple ID which was fine. Its trying to setup iCloud is where I am having issues.


After entering my Apple ID on the iCloud setup on the iPad, it prompts me for the passcode of the iPad but it then prompts me for another Passcode which is described as follows:


Enter Passcode for Other iPad

Access to your account is protected by the passcode for "Leigh's iPad". Your passcode is encrypted and cannot be read by Apple.


Well I don't have another iPad so I presume it is referring to the passcode I used before I reset the device, although its not accepting this passcode. I know its correct because I'd been using the same one for about 12 months and used it on the device up until I reset it literally 2 hours ago.


Does anyone have any suggestions?


Thanks


Leigh

iPad Mini, iOS 9.1

Posted on Oct 29, 2015 3:43 PM

Reply
Question marked as Best reply

Posted on Apr 1, 2016 5:09 PM

I can only wish the first post on this thread was "not quite right"


I am so angry with Apple, I can't even see straight right now... I use profile manager to manage over 100 iPads in an Assisted Living community and the idiots at Apple have nearly destroyed the entire farm of devices in one, utterly stupid, update. I am chasing activation problems everywhere and their MDM system is USELESS.


</rant>


I have restored a device to factory settings after the 9.3 brick update. I am now trying to restore the iPad 2 by logging in to the users iCloud account on the iPad. I am able to enter the user ID and password. At some point, the system asked me to go to the other iCloud device and input the code in order to activate the iPad. The user has an iMac. I logged in to the system preferences on the iMac and went to the iCloud accounts. There, it explained that a device wanted to login and provided a code which I entered successfully on the iPad 2 for activation.


The iPad began to update, but stopped at a screen that told me I must enter the password from the "Other" iPad! This is new with any update I have ever done. I logged in to iCloud on the Website and used Find My iPhone. It listed one iPad. I removed it from the iCloud account and started over with the iPad activation. The exact same cycle took place a second time with activation hanging up when the device asked me to enter the password from the phantom "other" iPad. So... I logged into the iCloud on the iMac, reentered the login credentials and clicked on Account Details. That adds a dropdown window where I could select the tab for devices. In that tab, just like the iCloud on the web, I saw the iMac and the iPad. I removed the iPad from the account on the iMac.


Then, because this hasn't been time sucking bad enough, I started over on the iPad restore a 3rd time. Surprise!!! I got as far as I could before the device asked me again to input the password for the "other" iPad. There is no other iPad, there is no Password and there is no apparent way around this amazingly stupid problem..


I have to hand it to Apple. You people just don't want to be in this business, do you? Quality control team must be using medical marijuana...


<Edited by Host>

17 replies

iPad asking for Passcode for "Other iPad" when setting up iCloud after reset

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