Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Is anyone else seeing this behavior? My new gen4 aTV won't play some movies from my library - it says "this content cannot be played because it's format is not compatible with this device", but it plays fine on my Mac and my gen III aTVs whether I stream it or airplay it. The gen IV won't even let me airplay it which seems really crazy. What's going on? Otherwise I'm loving this box, but this is insane.
Mac OS 9.2.x
ghostgrafik wrote:
We may not be talking about the same function per the TV app in iOS. In the old Video app, it allowed you to connect to your iTunes library on a desktop/laptop and stream both ripped video files and video files purchased through iTunes. In the new TV app, it appears to only support streaming of iTunes purchases. Ripped files don't appear as playable unless you actually copy the file directly onto your iPad.
That's not what I'm finding. Here's a view of the TV app on my iPad. It shows the 2 computers (iTunes Libraries):
If I then select one of the computers shown, I then see the recorded shows in that computer's iTunes Library:
I have not copied these videos onto the iPad; they play (stream) from the computer.
Same issue here - any movies that I own and have ripped with MacX DVD Ripper Pro are not playing on the 4th Gen, but work fine on the 3rd.
Seems to me that this is intentional so you are forced down the rental/purchase route. Really hope not. Needs fixing ASAP
I also use Mac RIpper Pro. They have an update that now includes "New Apple TV". Rips with this profile play on the 4th Gen. They also have a video converter product that also has a new Apple TV profile. I have tested it by converting a few seasons of a TV show that would not play. It does fix the problem. But requires converting 1000's of files, in my case. It also does not overwrite the old file. So you have to convert, delete old from iTunes and then copy in the new. Very time consuming.
That converter is working for me - only 3200 TV episodes to convert.
Send the developers of the converter a note asking if it can run via command line / script as adding files via the GUO is also very time consuming.
The other gotcha is that the converter is overwriting the "name" I have in iTunes. I laboriously enter the episode names here and it is overwriting with the physical file name. Fortunately I had this before and used "This Tag That Tag" from DougScripts.co to copy the "name" to "comments" so I had a recovery route.
As you say though very time consuming
HHey everyone, just downloaded the Plex app, I wonder if going around iTunes helps resolve your issue? Good luck!
Please file a bug report about this using our bug reporting page at <https://developer.apple.com/bug-reporting/>. Attach the content you are seeing problems with, then post the bug report number back to this thread.
Says you must be a registered app developer to file a bug report with that link. But several of us have called support. Wouldn't they enter the bug report?
Just spoken to support and yes my new 4th gen is going straight back as I like a lot of people can no longer play certain movies depending on the codec used to convert them despite them touting this as an upgrade. Also dropping optical means my Bose can't get sound unless I disconnect something else.
Real own goal here Apple and one very disappointed loyal customer.
i'd also like to report airplay is not working at a 100% on my iphone. it disconnects after a few songs.
We are aware that there is a problem, and now our goal is to get a copy of the media that is not playing to understand the problem. It is free to sign up for a registered developer account.
I just tried to sign up for an account so I could submit media, but it wants to charge me $99. How do I sign up for the Free version?
Edward, also I've started a dropbox folder for some samples, if you could get me a private message or something with email addresses to include in the share, I'll get them to you.
The issue that I have with this supposed "audio fix" is that if you look at the tech specs for both ATV3 and ATV4, the video formats are identical, including the AAC-LC audio. The only difference is that the ATV4 no longer accepts movies with the Motion JPEG codec. So with that being said, there is absolutely zero reason why movies in our uTines library that we've been enjoying with out ATV3 will not work. Apple just plain botched this. Hopefully there will be a software update very soon, because like most of you, I have hundreds go movies ripped and I'm not about to start over. Until an update arrives...back into the box it goes.
My email is my last name at Apple.com.
Ok, and I was able to add a ticket without paying (after jumping through several hoops), so I've done that as well (it's still uploading the files, I'll give you the ticket number when I have it - userid is my userid here @fastmail.fm ).
Ticket 23415690
Apple TV (4th Gen) won't play iTunes content from library
