Apple TV 4 - Problem with iTunes TV content

I spoke with support about this not long ago. Entire seasons of shows (Con Man Season 1) that I've purchased showing as no longer available in the Canadian store and yet I can search, find and preview it in the Canadian store (can't play it because it says I don't own it).

A related

issues for me... I can't delete the show from my favorites screen because as I said above it doesn't think it exists / I own it.

What I was told is that the content was purchased by some other studio/distributor and because it has a new ID in the App Store (however their backend works)... I no longer have access... it appears as a new product.

So I asked if they could switch my purchase to point to the "NEW" Con Man and was told NO. I did not buy the content from this distributor.

The end result of these games is much messier. I have kids that search the store for shows they know I own and then play from there vs my purchases. This has resulted in them purchasing the exact same show I already own because they've hit play on this picture 1000x times before.

And as much as I know there will be some that say "you should make it ask for a pass every time"... im willing to admit I've gone one step further and purchased duplicates myself thinking "the little screen that says 'you already own this content' will surely come up because I know I own this".

And guess what... Apple will not credit you for being dumb and buying the same show twice even though I feel the way they let this happen is EXTREMELY shady!!!

Might also be worth mentioning I notice during holidays you see this "new distributor" issue in full effect! 2 years ago bought pretty much every Christmas show on iTunes. Last year almost every title I know I bought showed "purchase" vs play when clicking into the show.

Just my 2 cents

Buying a season, getting new episodes weekly and then noticing and abrupt stop followed up with a massive number of new episodes available MONTHS later (when you know new shows had been released on cable during the silent months) is another issue that drives me crazy... but that's a story for another thread.

I have exactly the same problem. I've 4 TV shows that say 'No longer available in UK store' however they are available on my other devices and my old AppleTV (Gen 3). A while ago I bought The Walking Dead Series 1-4 AND series 5. Only Series 5 is visible on the new Apple TV.

You're not alone! I'm in the US, and I'm having the same problem with a few of my purchased TV shows. They're showing generic white cover art and when I click to play, I get the error "Item not available. The item you've requested is not currently available in the U.S. store." The same TV shows play fine on my iPad, iPhone, Mac, and my OLD Apple TV.

I Called support on Friday. They told me they were going to reset my iTunes purchases and things should be fixed in 24 hours. It's Sunday night, and it still isn't fixed.

I have the exact same problem with some of the TV Shows I have purchased. I mentioned this before as well (TV Shows not in the Canadian store)

I have the same problem. Shows like "The Abbot & Costello Show", "The Lone Ranger", "The Roy Rogers Show", "Monty Python's Flying Circus" and "Ellery Queen" are getting the same "The Item You've Requested Is Not Currently Available In The U. S. Store".

I called Apple Support and was told by their representative that those shows (among others I mentioned) have not been downloaded because they are no longer for sale in the US (?!). But I can still download them on my MacBook Air and Mac Mini. The Representative told me that if I had downloaded them before they will still be able to be shown on my Mac Mini and MacBook Air and I can use Air Play to play them on the Apple TV.

That makes absolutely NO SENSE to me!!!!!!

I'm stumped here. Anyone in the Group Mind have an idea on how to proceed???????

They gave me the same reply and that makes absolutely NO SENSE because they're still showing in the store!

As with others, I have the same issue. Will monitor this thread for resolution.

Now I have another problem with this new Apple TV. I bought all six seasons of The Sopranos. I wanted to watch it, now Apple TV is only accessing Part 1 of Season 6 and its telling me that I need to buy all the other seasons....Why????? I bought them!!!!!! What I s going on??????????

I'm glad you got a reply because I couldn't get anywhere and it left me VERY frustrated! I got a survey from my call and gave failing marks for the misinformation I was given. Please keep us in the loop and let us know if you hear anything else!

Please let us know when you get a reply from them! THANKS!!!!!

I can't run any iTunes tv show content. I get a grey screen when trying to browse into TV shows or when I use Siri to run a tv show from the home screen. This too is a brand new 4th generation Apple TV, one that's two days old and was just running TV shows on Sunday night.

iTunes movies, Netflix, and Hulu content all run fine...the network connection is fine.

Seems like they are getting close to a fix. I can now see the artwork for the purchased TV Shows that were giving me these problems. But still says it is not available in Canada.

Even the TV Show of the Team Canada Hockey games from the 2010 Olympics.... not available in the Canadian Store?!?!