Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV 4 - Problem with iTunes TV content

Just got the Apple TV 4 and there are some problems with tvOS and iTunes. I'm in Canada and some of the content that I previous purchased on iTunes are missing the cover art and when I click to play I get the message that "the content is not available in Canada". It works fine on my other apple devices - appleTV3, 3 iPads and 2 iPhones. It is definitely a bug in the TVOS or the way it handles content. I called Apple Support and it was useless. They were trying to convince me that it was normal because those items were removed from the store. Even if that was the case, it is completely unacceptable, as I paid for the content with the guarantee that I could stream it from any apple device.


Hope others are having the same issue and we can push for the developers to fix this ASAP, as the apple support line techs can't figure out the source of the problem. Let us know if anyone else if having this issue

MacBook Air, OS X Mavericks (10.9.1)

Posted on Nov 1, 2015 3:08 PM

Reply
20 replies

Apple TV 4 - Problem with iTunes TV content

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.