iPod Nano (5th Gen) not showing any music after sync

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iPod Nano (5th Gen) not showing any music after sync

Hi,

I have an iPod Nano (5th gen) which is not displayin any music after a successful sync.

iTunes is saying the sync is successful, and the memory usage in itunes shows space being taken up with music, but when I disconnect the iPod there is nothing showing in the music menu of the iPod.

I have restored the iPod, and the issue still persists.

Other people have the same issue on this board (eg. My Ipod nano 6th generation will not show music library after syncing?) and yet there doesnt seem to be a solution for this issue

iPod nano (6th generation), Windows 7, null

Posted on Nov 2, 2015 10:56 PM

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Answer 1

jason269

Community Specialist

Nov 4, 2015 11:13 AM in response to pferris

Hi, pferris.

Thank you for visiting Apple Support Communities.

I understand that you are running into difficulty getting music on your iPod nano. There are a couple troubleshooting steps that I could recommend for this issue. I would start with disabling any security software and then test syncing.

The following might happen if your security software is causing an issue with iTunes:

Your iPhone, iPad, or iPod touch aren't recognized in iTunes, or they won't back up, restore, update, sync, or activate.

Resolve issues between iTunes and third-party security software

Next, lets test to make sure that your music plays in iTunes. If your music does play in iTunes, lets attempt to manually manage music and only drag a couple songs to your iPod. The article below will walk you through this process.

Move content from iTunes on your computer to your iPhone, iPad, or iPod touch

If you are still unable to get music to your device, test with a different sync cable. I would also suggest going through a restore.

Use iTunes to restore your iPhone, iPad, or iPod to factory settings

Cheers

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Answer 2

pferris Author

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Nov 4, 2015 1:59 PM in response to jason269

Thanks for the reply

Security software isnt an issue.... latest version of itunes is installed, and the iPod is being recognised and syncing with itunes
I have done a factory restore (several times) and the issue is unresolved - essentially itunes says the sync is successful, but no music or podcasts are actually copied over. Even though music is shown to be on the ipod when viewing the device in itunes
Have used two different sync cables and the same issue

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Answer 3

jason269

Community Specialist

Nov 4, 2015 2:12 PM in response to pferris

pferris,

Thanks for the follow-up. I see that you indicate that security software is not an issue, but is any installed or enabled? I ask as this can cause an issue with data being transferred to and from the device even if it is recognized in iTunes and your computer. Also, were you able to test manually managing music and dragging a couple songs to the device to see if they sync?

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Answer 4

pferris Author

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Nov 4, 2015 2:24 PM in response to jason269

Thanks for the reply

I followed the article suggestions regarding security - there is nothing in the way, or affecting the device. The device is being recognised.
I tried manually dragging music to the device - the files supposedly moved over and I can see them in the file browser in itunes, but when I disconnect the device and click on the music icon the ipod says there is no music on the device

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Answer 5

pferris Author

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Nov 7, 2015 7:51 PM in response to jason269

So this issue is still unresolved

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Answer 6

jason269

Community Specialist

Nov 8, 2015 6:09 AM in response to pferris

pferris,

I apologize for the delay in responding and thanks for the clarification. I think the best course of action for this would be to reach out to us via phone for further assistance with this issue.

Contact Apple for support and service

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