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Level 1

32 points

Why is Apple Support Communities so difficult to use on iPhones?

I'm baffled at the fact that Apple, of all companies, doesn't have small-screen-friendly version of this community. Trying to type in these comment boxes is, at times, maddening due to the misbehavior of the text input. It's as if the site is laughing at us. "Oh, you wanted only a single capital letter at the beginning of your comment? YOu get two! And you want standard iOS punctuation? Only sometimes. And forget about being able to read one full line of your comment at once."

Of all companies to play friendly with smartphone screens and interfaces, Apple won't? I just don't get it. Anyone know why?

Posted on Nov 4, 2015 7:33 PM

23 replies

ChitlinsCC

Level 7

20,924 points

Nov 15, 2015 11:09 AM in response to BraytonAK

It does look pretty neat, huh?

ASC is a heavily customized implementation of Jive. In my expert opinion, its "hybrid desktop/mobile" UX page design is the AppleJiveTeam's effort to avoid installing the JiveMobile "plug-in" (at what cost is a mystery, likely expensive) on top of the customization (there are enough glitches for all users already without adding 'unforeseen consequences' to the mix)

JiveWare is a complicated system.

Jive 6 & 7 respectively

BraytonAK Author

Level 1

32 points

Nov 15, 2015 11:17 AM in response to ChitlinsCC

A family tree that only an engineer could love. This cost (consequence) of customizing sounds just like a healthcare job I had. They customized the Electronic Health Records system to the breaking point and now have limited, slow and difficult support. I doubt Apple is any worse for the wear, though, because they have some smart cookies.

bobseufert

Level 6

15,844 points

Nov 15, 2015 3:59 PM in response to ChitlinsCC

Aloha CCC.

I downloaded the Jive mobile app and it asked for a Juve URL before I could continue. What dat ?

Stay well. Bob.

ChitlinsCC

Level 7

20,924 points

Nov 15, 2015 4:50 PM in response to bobseufert

beats me - maybe the JiveCommunity? https://community.jivesoftware.com/inbox < (should ask for your JiveCommunity credentials)

bobseufert

Level 6

15,844 points

Nov 15, 2015 6:00 PM in response to ChitlinsCC

Thank you. I tried from your link, got open in app or browser and ended up on the same page. Oh well.

ChitlinsCC

Level 7

20,924 points

Nov 16, 2015 8:36 AM in response to bobseufert

AlohaBob

[tongue firmly in cheek] > choose the "Contact Support" link in the iTunes App Store page for JiveMobile!!

I think the point is, an App is not required to serve both display and functionality requirements... you're recent discussion on the changes on the Goggle search page is illustrative, methinks -

site detects "User Agent"
site serves up appropriate 'Style' of displaying 'Content that never changes'

I am still trying to figger out how Firefox's "Reader View" might be helpful to some. It seems some iOS app that allows to customize "Cascading Style Sheets" for a site as we do with desktop browsers might be in order... $-making opportunity?

ChitlinsCC

Level 7

20,924 points

Nov 16, 2015 12:29 PM in response to ChitlinsCC

ChitlinsCC wrote:

It seems some iOS app that allows to customize "Cascading Style Sheets" for a site as we do with desktop browsers

might be in order... $-making opportunity?

I said to myself, "Self, I cannot be the first to think of something like this!"

Turns out, all that may be required is someone clever enough to write a Cascading Style Sheet ala Hiroto's (et al) that many of us use for desktops for a mobile display...