Apple TV keeps turning itself on after being put to sleep

So far my Apple TV has worked great. However, last night everytime I put it to sleep it would wake back up, by itself, after about 5min. The only fix I could find was to unplug the unit itself. Is this some type of software bug? Has anyone else had this issue?

Tech info: new Apple TV with the he Siri remote (4th gen I think)

TV is a Samsung flat screen (not sure the exact model #)

hooked up via hdmi and set to automatically turn on the tv.

Apple TV (4th generation)

Posted on Nov 7, 2015 10:47 AM

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Posted on Sep 17, 2017 2:21 PM

It’s because your remote also controls the TV allows your Apple TV to control the TV set via the HDMI.

Go into settings for the remote and disable the ability to turn the TV on.

Then sleep the Apple TV (long hold the TV button).

80 replies

Feb 26, 2017 8:36 AM in response to Mnilson

I have figured out why this is happening ! Im using a program called NetAdmin Pro and it "sniffs" my local subnetwork for devices. Once it finds a device it will try to see what ports are available on the device... As soon as it discovers the Apple TV, it starts testing the ports that its "listening on" and the following come up as active...DAAP ( airplay ) 3689/tcp, RAOP (airplay - remote audio output protocol) 7000/tcp, Mediaremotetv 7000/tcp and 53716/tcp, Iphone Sync 62078/tcp, and Sleep Proxy server 53058/udp...

So my guess is it is definitely one of these ports that is being "ping'd" and the response is to "wake up" from the Apple TV... So if this is happening to you, either you have some device on your home network that is aware of the apple tv and is trying to wake it up so it can connect to it, or, you have some type of malware on a machine on your network, or lastly , your wifi network has been breached and whom ever it is, is sniffing around using a tool like I have to root around looking for something to "play with"

Hope this helps someone....

Apr 15, 2017 11:08 AM in response to Falkenberg-R

There is no conflict with the remote app on the watch, there are 3 of us in our house with the remote app on our watches. If removing the app has helped as you think it has, then you must have been activating the app in some way yourself, such as accidently touching the screen or pressing the buttons when you bend your hand back or with clothing.

Apr 17, 2017 7:48 AM in response to Winston Churchill

"Something on your network", right. If it is something on a network, then Apple should be able to tell from a device log files what "something on your network" woke up that Apple TV. It is not like wizard of Oz waved a magic wand and the device turned itself on. No, it is not. There are well defined protocols for waking stuff up, and it is Apple's job to keep track of what's going on. Apparently Apple couldn't give a rat's rear end about supporting their products in a meaningful way. Their answer is to wipe out and reset Apple TV, when they should have picked log files and say: a device with this MAC address sent a specific WoL packet to wake your Apple TV up. Yeah, Apple support is one genius lined up next to another.

May 9, 2017 12:15 AM in response to leadbewj

leadbewj wrote:


I Had this problem too. The tech at the Apple Store told me to go into Settings >> System >>Reset and then choose reset and update. Problem solved but I did have to reinstall all my apps.


thought i'd try this... but to no avail 😢


Reset and Update and the very first thing I tried once the ATV was operational was the SLEEP command.


Sadly it comes back ON before the TV has had chance to go off.


Also tried the AIRPLAY OFF suggestion floating about, which made no difference either.


...10.2.1 PLEASE APPLE ⚠

May 10, 2017 3:36 AM in response to havinabubble

Hi havinabubble. First, it is clear that tvOS 10.2 has changed how Apple TV responds to external stimuli. But since these are not universal issues, it's not clear that Apple will choose to fix them. So affected users may need to find their own work-arounds. Second, do you have WiFi that Apple TV could connect to? Removing the ethernet cable causes it to try connecting to WiFi. Finally, if your problem is actually caused by the HDMI link, have you tried any steps to change that? Try a different HDMI port on the TV. Turn off HDMI-CEC on the TV and on Apple TV.

May 10, 2017 3:40 AM in response to Diana.McCall

Diana.McCall wrote:


Hi havinabubble. First, it is clear that tvOS 10.2 has changed how Apple TV responds to external stimuli. But since these are not universal issues, it's not clear that Apple will choose to fix them. So affected users may need to find their own work-arounds. Second, do you have WiFi that Apple TV could connect to? Removing the ethernet cable causes it to try connecting to WiFi. Finally, if your problem is actually caused by the HDMI link, have you tried any steps to change that? Try a different HDMI port on the TV. Turn off HDMI-CEC on the TV and on Apple TV.


WiFi is currently not configured since I tried the RESET trick.


however I will look into the HDMI-CEC side of things, as I know at least two insomnia ATVs i'm involved with, are LG TV connected.


TIA

May 10, 2017 6:30 AM in response to Mnilson

Just raising my hand, I'm having the same problem. "Apple TV v4, keeps waking from sleep after a random amount of time and going to screen saver." This isn't happening on my Apple TV v3.


Oddity to note, My Apple TV v4, one time when it woke up I found a message related to me having to re-login with my apple id. How did it lose my apple id password? I don't know if this situation is related. Maybe it's waking and checking for updates?


Thoughts?

May 12, 2017 1:11 AM in response to Winston Churchill

I tend to agree.


I have three Apple TV 4 - one on a Vizio, one on a Sony and the last on a Samsung UHD. Prior to the Samsung, I had a Vizio (which died). Until adding the Samsung to the mix, all three Apple TVs worked just fine. Things changed with the Samsung. Now, when turning off the TV and sleeping the Apple TV using the Samsung universal remote, the TV turns off but the Apple TV sleeps for a few seconds and then wakes up forever. If I use the Apple remote to turn both off, the Apple TV does the same stunt but the Samsung TV also wakes back up.


Pretty obvious that the issue is with the TV.

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Apple TV keeps turning itself on after being put to sleep

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