My brand new iMac "Late 2015" is SO SLOW. Why?

You need to install more RAM!!!

You are trying to run macOS Sierra, which itself needs up to 8 GBs of RAM and high computer resource Adobe apps.

Not going to work out well.

You MUST use THE EXACT RAM that your model iMac is spec'd for.

Correct and reliable Mac RAM can ONLY be purchased from online Mac RAM sources Crucial memory (crucial .com) or OWC, aka, Other World Computing (macsales.com).

When buying RAM for Macs from Crucial memory, purchase ONLY directly from the Crucial memory website. NOT from some other online source.

Good Luck!

1. My Apple retailer told me this typical iMac type or version can't get more/new RAM. Is that correct?

2. I also understood from someone the Retina Display is asking a lot from the VideoGraphicCard. Does that have something to with the poor performance as well?

3. I read in some previous post having a USB3 SSD as a start up disk helps in some cases. Would it also help in my case?

Thank you for your advise!

All 27 inch screen iMacs have user-upgradeable memory.

It's the smaller, 21 inch screen iMacs that don't have ANY user upgradeability, at all!

Here's the RAM for your iMac model here.

https://eshop.macsales.com/shop/memory/iMac/Retina-5K2015/DDR3L

You can install up to a whopping 64 GBs of RAM!!!

And yes, an external USB 3.0 SSD would make your 27 inch iMac run much, much faster than ANY mechanical spinning hard drive!

The 2 GBs of VRAM is sufficient, but with the 5K retina iMac, you should have really purchased the 4 GBs VRAM GPU option to really help drive all of that screen pixel information.

Good Luck to You!

After countless cleans, purges, addition of memory, disk utility first aid sessions, PRAM and a SMC reset I stumbled upon booting to diagnostics - hold D at power up - this showed an error with my HDD, and explains the issues I was getting.

I'm now nursing a poorly iMac as I tried to repair myself and ended up causing some damage to the LCD in the process.

My advice, run all tests, if you get errors get Apple or an expert to fix it!

I do have the same problem with my mac

iMac (Retina 4K, 21.5-inch, Late 2015)

Processor Speed: 3,1 GHz Intel Core i5

Memory: 8 GB 1867 MHZ ddR3

Graphics: Intel Iris Pro Graphics 6200 1536 MB

Here is my etrecheck report, If anyone could help...please

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-06 18:45:34

Download EtreCheck from https://etrecheck.com

Runtime: 20:27

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

iMac (Retina 4K, 21.5-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac16,2

1 3,1 GHz Intel Core i5 (i5-5675R) CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 4.09 GB available

Video Information: ⓘ

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 4608 x 2592

Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Logitech USB-PS/2 Trackball

Apple Inc. Magic Keyboard

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.99 GB (584.84 GB free)

Physical disk: disk0s2 999.35 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/com.adguard.Adguard/kext

[not loaded] com.adguard.nfext (1.0.5 - SDK 10.12) [Lookup]

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7.4 - SDK 10.11) [Lookup]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 182 Apple tasks

[running] 93 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 174 Apple tasks

[running] 101 Apple tasks

User Login Items: ⓘ

iTunesHelper Application - Hidden (? 0 - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

com.adobe.versioncueCS4.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.versioncueCS4.monitor.plist)

Mach Init items are deprecated

Internet Plug-ins: ⓘ

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

PepperFlashPlayer: 25.0.0.127 (installed 2017-04-06) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-06) Check version

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-06-08) [Lookup]

3rd Party Preference Panes: ⓘ

Adobe Version Cue CS4 (installed 2016-07-20) [Lookup]

Flash Player (installed 2017-03-01) [Lookup]

Java (installed 2017-06-06) [Lookup]

Quark Update Preferences (installed 2017-05-14) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

21% kextcache

12% Dropbox

5% mds

3% WindowServer

2% kernel_task

Top Processes by Memory: ⓘ

658 MB kernel_task

559 MB firefox

439 MB Dropbox

220 MB kextcache

205 MB plugin-container

Top Processes by Network Use: ⓘ

Input Output Process name

235 KB 192 KB Dropbox

101 KB 12 KB mDNSResponder

45 KB 5 KB firefox

17 KB 5 KB AddressBookSourceSync

10 KB 10 KB apsd

Top Processes by Energy Use: ⓘ

4.98 WindowServer

3.70 Dropbox

1.52 mdworker

0.92 mds

Virtual Memory Information: ⓘ

4.32 GB Available RAM

257 MB Free RAM

3.68 GB Used RAM

4.07 GB Cached files

0 B Swap Used

Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-06 18:12:58 Adobe InDesign CC 2015.app Hang [Open]

2017-11-06 17:50:59 Last shutdown cause: 0 - Power loss

You’re trying to use computer hardware/software resource intense graphics apps like Adobe CC and Quark Xpress on a low end, base model iMac.

There isn’t much you can do about your situation.

Here's the BIG issues with all, but the topped out, 2013-2015, slimline, 21 inch screen iMac.

The 2013-2015 slim profile 21 inch screen iMacs that Apple had offered are, IMSO, "downgrades" from the previous 2009 thru 2011 21 inch iMacs models.

The 2013-2015 slim profile, "slimline", 21 inch screen model iMac are, basically, sealed up, glued up, basic computing appliances, now, with only the "top of the line" with all the top options (top i7 CPU, 16 GBs of RAM, 256 or 512 SSD) being the only viable option to use as a standard to medium professional grade, work related, iMac with just enough power for professional and creative use.

There is nothing in the 2013-2015, 21 inch screen iMacs the is user upgradeable OR serviceable, any longer.

Slower laptop 5400 RPM hard drive/fusion drives, limited RAM (the 2010, 2011 i5 CPU models and higher could take up to 32 GBs of RAM).

These 2012-2015 slimline 21 inch screen iMacs are limited to just 16 GBs of RAM.

Slower 5400 RPM laptop standard/style hard drives are 33% slower than the equivalent storage size in a "desktop standard" 7200 RPM hard drive.

This means 33% slower read/writes to the drive, in addition to other system delays.

Also, like laptop models, these older 2013-2015, 21 inch screen iMacs no longer use dedicated, discreet and independent GPUs.

These older slimline 21 inch screen iMacs use the "so-called" integrated (soldered) Intel Iris ”Pro" GPUs, now!

Meaning that in any of the newer 21 inch screen model iMacs, if you get one with the max 16 GBs of RAM, a little bit to quite a bit of that installed RAM is being used for the GPU's VRAM!

Meaning that the GPUs in these newer 21 inch screen model iMacs is stealing away physical RAM, for use by the GPU, for the GPU's VRAM, that could be needed for any other possible RAM intensive tasks depending on the apps being used or what combination of apps is being used together.

The GPU will automatically steal whatever the amount of physical RAM the the GPU needs for any type GPU related task.

This would not be as big an issue if you could install more than 16 GBs (which there is no way to do this in these 2013-2015 , 21 inch screen iMacs as Apple has soldered every single component to the logic board).

The 2012-2015 baseline 21 inch screen iMac models only come with 8 GBs of RAM standard.

New versions of the Mac OS need a base MINIMUM RAM of 8 GBs, now.

So, 8 GBs of RAM is really not enough RAM to run both the OS AND any additional applications.

Especially the type of applications that are SERIOUS hardware resource intensive!

To get a better performing iMac, now, you would have to spend the money for all of the top end options for the new 21 inch screen model iMacs to ensure better longevity and "futureproofing"

OR

You would really have to graduate up to the more expensive 27 inch screen iMacs that still have 7200 RPM hard drives/fusion drives, independent GPUs and user installable/upgradeable RAM.

I am NOT a big fan of these 2013-2015, 21 inch screen iMac models, at all!

Other than a top shelf version 21 inch screen model, the other 21 inch screen model options are like a Mac Mini with a screen, now, or like a laptop/desktop hybrid, sealed up appliance.

This is the only way to make these newer slimline, 21 inch screen iMacs faster.

To greatly improve the speed and performance of your 2013, 21 inch screen iMac, you are going to have to spend some significant more cash for this to happen.

My solution is to go the less difficult plug and play (somewhat) route.

Purchase an externally enclosed USB 3.0 or Thunderbolt connected large capacity SSD.

Format the SSD for Mac OS extended (journaled) with GUID partition scheme and then purchase data cloning software, like Bombich Software's CarbonCopyCloner or Shirt Pocket's SuperDuper to make a bootable clone of your current system to the SSD and boot and run your iMac, exclusively from the externally connected and enclosed SSD.

Your iMac will run A WHOLE LOT FASTER from an externally connected and enclosed SSD!

You can either opt to use your internal iMac's hard drive to just store data OR purchase, yet, another external USB 3.0 or Thunderbolt connected 7200 RPM mechanically spinning hard drive to use as your primary data storage and data backup.

If you are from the U.S., here is a good Mac/Apple source for external SSDs and standard 7200 RPM hard drives here.

https://eshop.macsales.com/shop/external-storage

You can call them to speak with a sales/technical rep or contact by email

RAM and GPU are still problematic in these 2013-2015, 21 inch screen iMacs, though.

There is nothing to be done with that!

You SHOULD BE running Photoshop alone with no other background apps running, when working exclusively and extensively with Photoshop.

You maybe able to run InDesign and Illustrator together (assuming that the file sizes in InDesign/Illustrator are unusually large) and if using Quark Xpress, you need to be just running one page layout app at a time with Adobe Illustrator

With only 8 GBs of RAM and with the iMac and the Mac OS using your iMac's available RAM, you really need to be using only one graphics app at a time when working exclusively in one of these graphics/drawing/photo/painting apps.

You’re iMac simply is underpowered for what you are using it for. Plain and simple.

Good Luck!

Thank you, you are really helpful. I don't live in the U.S. so unfortunately i can't shop anything from the store you told me. But this is not the case anyway!

I think the best solution is to format and shell this piece of s...!

The fault was mine, as i didn't know enough when i bought this machine.

Thanks again for your advices

The brand new 2017 21 inch iMac models are a quite a bit better, now, as they have RAM that can be expanded later on, but ONLY Apple can do this.

Apple has also returned the 2017, 21 inch screen models to having an independent, discreet GPU, now!

So, get an iMac with the most powerful GPU option you can afford.

Also, Apple is still sacking the 21 inch screen 2017 models with slow 5400 RPM hard drives/fusion drives.

If you purchase a new 2017, 21 inch screen iMac, forget the slow, mechanical spinning hard drives/fusion drive combos, and go straight for the SSD options (256 GBs, 512 GBs or 1 TB size SSDs).

Good Luck to you with any future iMac purchase!

You need to completely rid your system of Kaspersky.

You still have all sorts of vestiges of Kaspersky infecting your system.

Uninstall it per the developer’s instructions.

Install more RAM.

You MUST use THE EXACT RAM that your model iMac is spec'd for.

and reliable Mac RAM can ONLY be purchased from online Mac RAM sources Crucial memory (crucial .com) or OWC, aka, Other World Computing (macsales.com).

When buying RAM for Macs from Crucial memory, purchase ONLY directly from the Crucial memory website. NOT from some other online source.

RAM modules are, relatively, easy to install.

Good Luck!

I have no clue, but you seem to have a lot of virtual disks that appear to be encrypted and the use of a VPN?

Why all the hyper security?

You work for some sort of government agency or something?

Paranoid much?

You are on the latest macOS with plenty of RAM.

You are running your Mac from an internal SSD.

This Mac should be blazing fast on an SSD!

I wonder if with the VPN and all the disk encryption is why your Mac is crashing and/or slow.

Macs don’t need all of this data encryption.

Security on the macOS is built-in and is pretty secure.

I can’t find any other issues that would cause this.

Don’t really see anything else that could be problematic, but that.

Don’t really know.

Good Luck!

I think I’m having the same problem. I am a graphic designer, I typically only use indesign, illustrator and photoshop on my newish 21” imac 3.1 GHz intel core i5 processor (not the base model) and it’s so slow, gets hung up all the time, and beach balls with the most simple task. I have tried everything to get it working properly.

I’m wondering if buying an external SSD would fix this problem or if I should sell the computer and buy something different. the RAM is not upgradable and I only have 8GB. I find it easier to use my macbook air than this, and it should be the opposite, no?

Here is my EtreCheck report:

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-04 15:43:52

Download EtreCheck from https://etrecheck.com

Runtime: 28:39

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (Retina 4K, 21.5-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac16,2

1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information:ⓘ

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 4096 x 2304

Disk Information:ⓘ

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (707.08 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

USB30Bus

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Tablet PTK-540WL

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.23-4 - SDK 10.12) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 175 Apple tasks

[running] 107 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 192 Apple tasks

[running] 101 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-07-04) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-08-04) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-04) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-04) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[running] com.wacom.TabletHelper.plist (Wacom Technology Corp. - installed 2017-08-04) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-12-01)

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-04) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (? 0 - installed 2017-12-08)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2017-07-18) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-12-06) [Lookup]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 292.27 GB

Destinations:

My Passport for Mac [Local]

Total size: 2.00 TB

Total number of backups: 5

Oldest backup: 2017-09-27, 8:15 AM

Last backup: 2017-11-06, 11:14 AM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 292.27 GB X 3)

blackie [Local]

Total size: 1.50 TB

Total number of backups: 56

Oldest backup: 2017-05-28, 10:14 PM

Last backup: 2018-01-04, 11:37 AM

Size of backup disk: Adequate

Backup size 1.50 TB > (Disk used 292.27 GB X 3)

Top Processes by CPU:ⓘ

58% Adobe InDesign CC 2018

8% accountsd

6% Mail

2% secd

2% WindowServer

Top Processes by Memory:ⓘ

630 MB kernel_task

531 MB Adobe InDesign CC 2018

232 MB Mail

222 MB WindowServer

213 MB mds_stores

Top Processes by Network Use:ⓘ

Input Output Process name

571 KB 2 MB Dropbox

169 KB 22 KB com.apple.WebKit.Networking

147 KB 28 KB Mail

25 KB 11 KB Notes

26 KB 6 KB mDNSResponder

Top Processes by Energy Use:ⓘ

68.52 Adobe InDesign CC 2018

1.04 com.apple.WebKit.WebContent

0.66 WindowServer

0.50 Dropbox

0.42 Adobe Bridge CC 2018

Virtual Memory Information:ⓘ

2.72 GB Available RAM

185 MB Free RAM

5.28 GB Used RAM

2.54 GB Cached files

1 MB Swap Used

Diagnostics Events (last 3 days for minor events):ⓘ

2018-01-04 15:09:59 findmydeviced Crash [Open]

Cause: terminating with uncaught exception of type std::length_error: vector

abort() called

2018-01-04 15:00:08 Last shutdown cause: 0 - Power loss

2018-01-03 11:19:14 Adobe InDesign CC 2018.app Crash [Open]

2018-01-02 16:37:02 Adobe Photoshop CC 2018.app High CPU use [Open] [Details]

Well, if you can afford to sell this iMac and purchase a new iMac, the new 2017, 21 inch screen iMacs have more powerful CPUs, have gone back to discreet, independent GPUs and the RAM IS upgradeable, BUT ONLY by Apple.

Go for an ALL SSD option in a new 2017 iMac. Forget standard HDDs OR FusIon Drives.

Apple IS STILL using dog slow 5400 RPM spinning hard drives and pairing these slower HDDs with the SSD portion of the Fusion drive in the new 2017, 21 inch screen iMac models.

Why Apple insists on doing this, only Apple knows.

If you can’t afford a new iMac, then the external SSD option WILL speed up your current iMac, but the 8 GBs of RAM will STILL be a big issue in terms of Adobe app performance and needed extra RAM for graphics intensive processes.

Good Luck on whichever decision you make!

I also have this problem with my mid 2015 iMac problem. Mid 2015 iMac 27in retina 5K 3.3 GHz I5 running so slow that it is becoming unusable. Getting worse over 4-8 weeks. Also starting to be sluggish with Internet. I use and depend heavily on Word Microsoft 2016 for Mac and it beachballs frequently requiring restarts. After several weeks of this poor performance I upgraded my RAM from 8 to 32 MHz:

16GB (2 X 8GB) DDR3-1600MHz PC3-12800 SODIMM for Apple iMac 27" Mid 2015 Intel Core i5 Quad-Core 3.3GHz MF885LL/A (iMac15,1 Retina 5K Display)

I’ve tried to problem solve with community solutions without success. I am not any kind of power user and this is seriously interfering with my work. I'm stuck! Ran EtreCheck with the following report and please help:

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-12 19:47:11

Download EtreCheck from https://etrecheck.com

Runtime: 2:46

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Mid 2015 iMac 27in retina 5K 3.3 GHz I5 running Very slow and getting worse over 4-8 weeks. Slow internet, Microsoft 2016 for Mac freezes frequently. After several weeks of this I upgraded my RAM from 8 to 32 MHz. I’ve tried to problem solve with community solutions without success. It is seriously interfering with my work

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac15,1

1 3.3 GHz Intel Core i5 (i5-4590) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 26.03 GB available

Video Information:ⓘ

AMD Radeon R9 M290 - VRAM: 2 GB

iMac 5120 x 2880

Disk Information:ⓘ

APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (913.61 GB free)

Recovery HD (disk0s3 - HFS+) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

USB30Bus

Western Digital My Passport 07B8

My Passport 07B8 disk1: (1 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

My Passport for Mac (disk1s2 - Journaled HFS+) /Volumes/My Passport for Mac : 999.83 GB (328.44 GB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

SanDisk Cruzer Glide

Cruzer Glide disk2: (15.63 GB)

GHBOCK (disk2s1 - MS-DOS FAT32) /Volumes/GHBOCK : 15.63 GB (15.31 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 4 days

Configuration files:ⓘ

System Integrity Protection status: disabled

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.symantec.SymXIPS (8.1 - SDK 10.10) [Lookup]

[loaded] com.symantec.internetSecurity.kext (7.6.1 - SDK 10.11) [Lookup]

[loaded] com.symantec.ips.kext (7.6.1 - SDK 10.11) [Lookup]

[loaded] com.symantec.nfm.kext (7.6.1 - SDK 10.11) [Lookup]

System Launch Agents:ⓘ

[not loaded] 10 Apple tasks

[loaded] 160 Apple tasks

[running] 118 Apple tasks

[killed] 2 Apple tasks

2 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 175 Apple tasks

[running] 113 Apple tasks

[killed] 5 Apple tasks

5 processes killed due to insufficient RAM

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-17) [Lookup]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2017-06-12) [Lookup]

[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-18) [Lookup]

[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-07-21) [Lookup]

[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-07-21) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-08) [Lookup]

[running] com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-11-13) [Lookup]

Launch Daemons:ⓘ

[running] com.adobe.ARM.[...].plist (Adobe Systems, Inc. - installed 2017-11-07) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-11-07) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-06) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-08) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 7ca9944 - installed 2015-06-04) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Lookup]

[running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-11-17) [Lookup]

[loaded] com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.deepsight-extractor.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[failed] com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.nortonutilities.daemon.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.sharedsettings.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.symdaemon.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.symqual.detail.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.symqual.submit.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-07) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 881a4a1c f027a735 - installed 2017-11-07) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-11-06) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-11) [Lookup]

User Login Items:ⓘ

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-26)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-11-07) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-30)

AdobePDFViewerNPAPI: 11.0.22 (installed 2017-12-04) [Lookup]

AdobePDFViewer: 11.0.22 (installed 2017-11-07) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-10) [Lookup]

SharePointBrowserPlugin: 14.5.2 (installed 2017-06-07) [Lookup]

Safari Extensions:ⓘ

[enabled] Norton Identity Safe - Symantec Corporation - https://www.norton.com (installed 2017-11-21)

[enabled] Norton Safe Web - Symantec Corporation - https://www.norton.com (installed 2017-12-21)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-12-14) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 85.74 GB

Destinations:

My Passport for Mac [Local]

Total size: 999.83 GB

Total number of backups: 153

Oldest backup: 9/17/15, 4:04 PM

Last backup: 1/12/18, 6:48 PM

Size of backup disk: Adequate

Backup size 999.83 GB > (Disk used 85.74 GB X 3)

Top Processes by CPU:ⓘ

4% WindowServer

4% kernel_task

4% backupd

3% mds

2% mdworker

Top Processes by Memory:ⓘ

1.71 GB kernel_task

374 MB iconservicesagent

332 MB com.apple.WebKit.WebContent

277 MB mds_stores

273 MB EndNote X8

Top Processes by Network Use:ⓘ

Input Output Process name

27 MB 122 KB Mail

6 MB 811 KB mDNSResponder

174 KB 42 KB netbiosd

18 KB 9 KB apsd

7 KB 2 KB cloudd

Top Processes by Energy Use:ⓘ

7.98 mds_stores

7.36 backupd

6.02 mds

5.48 WindowServer

Virtual Memory Information:ⓘ

16.22 GB Available RAM

10.39 GB Free RAM

7.78 GB Used RAM

5.82 GB Cached files

48 MB Swap Used

Software installs (last 30 days):ⓘ

CleanMyDrive 2: 2.1.10 (installed 2017-12-28)

CleanMyDrive 2: 2.1.11 (installed 2018-01-03)

Microsoft Office 2016 for Mac: (installed 2018-01-07)

Microsoft AutoUpdate: (installed 2018-01-08)

Adobe Flash Player: (installed 2018-01-10)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-01-12 19:21:36 Microsoft Word.app High CPU use [Open] [Details]

2018-01-12 19:18:12 EndNote X8.app Crash [Open]

Is your 2015 iMac a 21" screen model or the larger 27" screen model?