My brand new iMac "Late 2015" is SO SLOW. Why?

I purchased an iMac 2.7GHz, 8GB RAM, 1TB HD back in June 2015 (a "late 2013" version it turned out). I just got a spinning wheel all the time. Apple was nice to talk to me twice, had me wipe the HD and reinstall a clean El Capitan to no avail. Then, they agreed it was unusually slow and gave me a brand new "late 2015" iMac.

Well, this new "late 2015" iMac doesn't seem to be much better. Everything is a class in patience. Even starting up System Preferences takes 30-45 seconds and a spinning wheel.

IS THIS FAMILIAR AND NORMAL FOR AN iMac?

I have two retina macbooks and 4 macbook airs, and none of them are this incredibly slow...in fact, I never think about waiting. Which is all I do with this iMac.

Is there a trick?

iMac, OS X El Capitan (10.11.1)

Posted on Nov 9, 2015 12:12 PM

Reply
99 replies

Nov 9, 2015 2:30 PM in response to Denmarkujin

The issues maybe plenty.

OS X El Capitân seems to me a LOT more resource heavy.

Newer versions of OS X, since OS X 10.8 Mountain Lion, really, IDEALLY, need a minimum of 8 GBs of RAM.

21 inch screen iMacs have the build to order option to get 16 GBs of RAM installed which, probably, would have been the ideal and best way to go.

21 inch screen iMacs are a computing "appliance", now, and there is NO WAY to upgrade any of the internal components in these screen size model iMacs any longer.

Your 21 inch screen model iMac uses an integrated graphics processing chip that shares VRAM with your total 8 GBs of installed RAM, which is a potential bottleneck if some of the installed RAM is being used for more graphics intensive applications and graphics content on the web.


Plus, your 1 TB hard drive is only a laptop standard 5400 RPM drive which, also, maybe slowing El Capitán down.

You do not use any antivirus apps on your iMac, do you?

Nov 9, 2015 6:59 PM in response to Denmarkujin

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jul 18, 2016 12:06 PM in response to Denmarkujin

I just got four iMac (Retina 5K, 27-inch, Late 2015) running El Capitan 10.11.5 with 16GB of memory. They are running really slow much slower than our previous iMacs. All were clean installs. Running Adobe Creative Suite applications.

What is causing this? The retina display? Adobe software that requires a lot of memory?

Will more memory fix this - for example going to 32MB RAM?

Jul 18, 2016 3:10 PM in response to Adam Brodsley

What are the specs of these 27 inch screen iMacs?

Have you installed any unnecessary anti virus software?

16 GBs of RAM should have been sufficient. Adding extra RAM is always a plus and won't hurt.

El Capitán, on its own needs up to 8 GBs of RAM leaving an additonal 8 GBs of RAM for running applications.

If you are trying to run the entire Adobe CS suite (have active or running in the background, InDesign, Illustrator or Photoshop or any other Adobe apps concurrently), on the remaining 8 GBs of RAM, you may need to cut back on running all of these at once.

Photoshop is best left running on its own without any other real resource hungry apps runningin the background.

I have an an older iMac with 16 GBs of RAM (running Adobe CS4) and I always run Photoshop by itself when I need it .

You can easily have InDesign and Illustrator up and running together, but Photoshop is usually the most computer resource hungry of all the Adobe apps.

You may be able to run Photoshop with a Font Manager, Apple Mail and, maybe, a web browser open, but I wouldn't run Photoshop with any thing else resource intensive running in the background.

Again, adding more RAM may make this situation better.

Correct and reliable Mac RAM can ONLY be purchased from online Mac RAM sources Crucial memory(crucial.com) or OWC (macsales.com).

Jul 18, 2016 4:59 PM in response to Adam Brodsley

It could be the GPU requirements for Adobe apps is greater than the GPUs installed in your 2015 iMac?


It would help us to help you if we could have some more technical info about your new iMac.

If you like, please go ahead and download, install and run Etrecheck.

Etrecheck was developed as a simple Mac diagnostic report tool by a regular Apple Support forum user and technical support contributor named Etresoft.

Etrecheck is a small, unobstrusive app that compiles a static snapshot of your entire Mac hardware system and installed software.

This is a free app that has been honestly created to provided help in diagnosing issues with Macs running the new OS X 10.9 Mavericks.

It is not malware and can be safely downloaded and installed onto your Mac. It does not generate any personal data.


http://www.etresoft.com/etrecheck


Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can all help with your Mac performance issues.


Thank You.

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My brand new iMac "Late 2015" is SO SLOW. Why?

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