I can't seem to open one particular website. I've done everything from clearing my cookies, cache, history to opening up safe mode and trying from there. Is it my certificates on Mountain Lion? it's only this one site?
iMac, OS X Mountain Lion (10.8.5)
Is it only on your Mac, or is it on other computers too? If it is on other computers as well, then the website is down. Otherwise, try another browser and post the results.
What is the url for this site that you can't open?
It's only on my iMac…I can get to the site with other browsers, i.e.. Chrome.
Hey Allan, you won't believe it but it's BlueHost the url is: https://bluehost.com/ it's suppose to redirect to: https://www.bluehost.com/
I tried troubleshooting with one of the support reps at BlueHost and this was the manager's response:
(16:5) [Travis] Okay this is what he says; "well, it most likely is the certificates that are on her browser that are not updated and it will not work untill she updates then regardless we can't do anything to really help her when everything on our end is working and something on her end is not"
I was just on their site about a week or so ago and everything worked fine.
Can anyone who is on Mountain Lion 10.8.5 try going to the site and see if it opens for them? I've even tried another WiFi network, but I just can't see the network as the issue since I can get to practically any other site … well, the ones I use...
I no longer have access to 10.8.5. However I was able to test it with 10.11.1. It worked like a charm for me exactly as you said it was supposed to work.
Thanks Allan… is 10.11.1 Yosemite? or Maverick? Cause I think those work okay… I'm on the latest version in Mountain Lion 10.8.5
El Capitan.
If your Mac is on 10.8.5 that put it three major releases behind the most recent replace of OS X.
LOL! Yes, I know it opens on El Capitan…I don't want to upgrade yet. I just need to get BlueHost to work on my Mountain Lion OS X. I have absolutely no idea why it just stopped working. I haven't changed a thing or added anything different onto my system, at all.
Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here.
hmmm… not too keen on downloading "stuff" that I'm not sure about or don't know what it all does.
Surely, I'm not the only person in the wide world of Apple that has experienced this issue...
I know I'm two versions behind… but for what I need this Mountain Lion has been working awesome… my Adobe products all work just ducky. can't say the same for El Capitan…I'll just wait till the bugs get ironed out and then I'll make the upgrade.. For now the only issue is getting that dang one website to work for me. Can't understand what happened from last week to now.
Allan's suggested download presents a system report that show what is running on your computer. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Safari doesn't load a page or webpage items are missing
Thanks Eric… Can you tell me what I should be looking for in the results? What should NOT be running on my computer…or rather, what IS running that should not be...
I had an Apple support tech walk me through trying safe mode which he said would identify if anything was running that should not be….The website still did not open, even when in safe mode...
We also did what the links you provided suggested...
It is far simpler to just post the EtreCheck report here and let us analyze it for you then it is to attempt to train you on everything that the report contains.
Irene-OBM-15 wrote:
hmmm… not too keen on downloading "stuff" that I'm not sure about or don't know what it all does.
Surely, I'm not the only person in the wide world of Apple that has experienced this issue...
I know I'm two versions behind… but for what I need this Mountain Lion has been working awesome… my Adobe products all work just ducky. can't say the same for El Capitan…I'll just wait till the bugs get ironed out and then I'll make the upgrade.. For now the only issue is getting that dang one website to work for me. Can't understand what happened from last week to now.
Hello Irene,
As the developer of EtreCheck, normally at this point I would try to tell you how safe EtreCheck is and how much it might help. But in this case, it may not be necessary. I just checked that site in my Mountain Lion virtual machine and I get the same error you are reporting.
When I run a thorough inspection on the certificate (https://casecurity.ssllabs.com/analyze.html?d=bluehost.com) it comes up with an "A", but it isn't backwards compatible with old TLS versions. Sure enough, if I research Safari's TLS history both here in the forums (Does Safari support TLS 1.2) and Wikipedia (https://en.wikipedia.org/wiki/Template:TLS/SSL_support_history_of_web_browsers), it looks like you will need OS X 10.9 "Mavericks" to view this web site.
I appreciate your concern. Mountain Lion was the last fast, robust, Mac stable operating system. Mavericks was still fast, but very buggy. Yosemite fixed a few bugs, but became dog slow. El Capitan fixes a few more bugs, adds a few bugs, fixes some security issues, and remains slow. If you don't want to upgrade, you will have to use some other web browser.
PS: I use those old virtual machines for testing EtreCheck. So I guess EtreCheck did help resolve this problem after all. 🙂
I can't seem to open one particular website.
