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Question: Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,


I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.


At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.


Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.


I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?


Thanks.

iPad, iOS 9.1, This is an iPad Pro

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Nov 15, 2015 4:08 PM in response to darkfire.shadows In response to darkfire.shadows

Have the same issue. 128 LTE

Since launch I have had the same issue. So after two mornings of having to do a hard reset to power on the device, I went to the genius bar.

I ended up getting a genius replacement since they could not do a return because they didn't have a new in box replacement.

So I set the replacement up as new, install all my apps again, sign into all apps again, next morning same thing. Hard Reset.

Restored the replacement via iTunes and setup as new, same thing. Hard Reset.


So Now I have to be inconvenienced again and return the Genius replacement, then re-buy a brand new one when they get one in stock.

When all is said and done, Im looking at about 2-3 hours of my time wasted on getting this thing replaced and the new one will still likely have the same issue.


A Genius replacement did not solve the issue.

Setting up the device as new did not solve the issue.

Restoring via iTunes did not solve the issue.


My guess is this needs to be fixed via firmware update.

Do yourself a favor and just wait it out, and feel free to report this to Apple.

Don't waste you're time like I did.


For a $1,300 product, I can't believe Apple shipped these like this.

Question marked as Helpful

Nov 14, 2015 5:27 AM in response to darkfire.shadows In response to darkfire.shadows

Hello All,


This is clearly a firmware issue that only Apple will be able to solve with an update.

Restoring the device or exchanging it does not seem to be the answer.


The key is to get Apple's attention on this matter. If you call support, ask for level 2. Point them to this thread. Keep the thread going until we get the firmware fix.

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Nov 13, 2015 9:34 AM in response to darkfire.shadows In response to darkfire.shadows

I experienced the same problem. I havent performed a restore and prefer not to do that so I'm going to hold off on doing that for time being.


Ive also had a couple instances when I couldnt wake it up when it was clearly on because siri was working but I couldnt get the screen to wake up either from touch on the screen or the home button. I had to hold the on/off and home screen buttons to do a hard reboot.

Nov 13, 2015 9:34 AM

Reply Helpful (3)

Nov 13, 2015 8:18 PM in response to darkfire.shadows In response to darkfire.shadows

I have the exact same issue. When I connect my iPad Pro to the charger for more than an hour, it goes dead.


It takes multiple hard resets to bring it back to life.


I hope that this thread gets longer so that Apple can address this issue.

Nov 13, 2015 8:18 PM

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Question: Ipad Pro shuts off while charging and requires a hard reset to turn on