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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

629 replies

Nov 13, 2015 9:21 PM in response to LukeD

hi I have the same problem set ipad up as new when I got it so that won't fix the issue. Different charger won't help, you need to get it replaced getting my replacement toda..

Nov 13, 2015 9:50 PM in response to davidfromwellingborough

David did so,some at Apple advise you to get it replaced? Hopefully there is a different and easier fix (future software update). Please let us know if your replacement has this same issue.

mtarnate

Level 1

9 points

Nov 13, 2015 9:55 PM in response to davidfromwellingborough

Let us know if that works.

bohejl

Level 1

4 points

Nov 13, 2015 11:29 PM in response to darkfire.shadows

Exact the same problem here! Does anybody out there not have this problem ?

Nov 13, 2015 11:53 PM in response to bohejl

daz yes was advised to bring it in

Nov 14, 2015 12:23 AM in response to davidfromwellingborough

I did apple online support and diagnostics and chatted with someone who suggested that I do a restore through iTunes which I have just completed however it's too soon to say whether not fabulous fix the problem

Nov 14, 2015 1:05 AM in response to dazdarren

I have same problem

after o/n charge ipad pro dead needs reset

Dvcrkb

Level 1

4 points

Nov 14, 2015 1:08 AM in response to darkfire.shadows

Same problem here. First time it happened I thought nothing of it. Just happened again, was thinking it was just mine, but looks like others have the same issue.

Have a Gold 128gb.

Nov 14, 2015 1:13 AM in response to darkfire.shadows

has anyone determined if hardware or spftware

Nov 14, 2015 1:17 AM in response to christopher0.0

I Got mine today, watched a movie with charger plugged in, went to get a drink, walked back to see a dead screen! Will not even boot up at all and apple "support " does not respond to my calls yet. Taking it in to Apple Store in morning, a 3 hour drive away.

Nov 14, 2015 2:11 AM in response to darkfire.shadows

Did you get any answer to your problem as i am facing a bigger issue where in it opens up the homescreen and shows 100% charge, the moment i take it off the wall socket it goes blank again. I tried resetting the ipad from the menu and now its askin me to connect to itunes, which I can't as the moment i take it off the power it dissapears.

Now i'm stuck with a dead device. Is there a way to know where the problems is so that I can try repairing it by myself?

Nov 14, 2015 2:18 AM in response to bharathkn_kn_

JJust spoke to apple support, I had to do a hard restart by pressing both the home and power keys together while counting to 10. Seems to have fixed issue? However I will still be taking it back to Apple Store if happens again this weekend.👿

Nov 14, 2015 2:27 AM in response to darkfire.shadows

must be software as putting lightening plug in and out does not cause problem

seems to when long time on charge that switches off or when pull plug out

i have reset and wiped iPad and start again

next time will push home button before pulling out lightening plug to see if makes difference

Nov 14, 2015 3:16 AM in response to darkfire.shadows

It is not related to pulling lightening connector tried this multiple times

It is not related to battery indicator @ 100%

It seems unrelated to time on charger or charger itself

It seems to be related to app crashing when charging in sleep mode as

when I you factory reset no issues 'switching off/crash when charging'

I do not know which of my many apps is doing this in iOS and iPad pro certainly same apps run OK on iPad air-2 and iPod touch6th

Seems an expense iPad device if can not load any apps

Nov 14, 2015 3:30 AM in response to christopher0.0

OK picked up my replacement this morning so,will let you know tomorrow morning if it does it still then I also believe it's a feature from a app lol

Ipad Pro shuts off while charging and requires a hard reset to turn on