Ipad Pro shuts off while charging and requires a hard reset to turn on

Finally found this thread and it makes me feel better that I am not the only one having this issue. 128gb pro wifi. Tried from backup first, and then set up as new, with same results. I ended up taking it back today and getting a new unit. Will report if it keeps happening. If it does, then I will try airplane mode or turning off handoff. Thanks for everyones comments so far.

i hd both of,your problems. I reinstalled 9.1 by resetting to factory setting via iTunes, which puts in a clean, new iOS. Sounds like going to 9.2 Beta does the same thing. Then I reinstalled my backup from my Air, from which Imwas upgrading. That ended the crashes, but I had your,iCloud ID entering issue. Found a post that suggested log out of iCloud in settings. Then, do a hard restart and then log back in. i did this and no longer have that problem either.

hope this helps.

I Bought 3 iPad pros the first day they were available. One of each color for family members. I use the silver one and have not had a single issue. The rose gold one has not even been opened yet as I am waiting on the return of the person who will be using it. The third a space grey is another story. We did the exact same thing as far as setting it up as I did on the silver one, a restore from a cloud backup. Everything seemed fine until the next day when upon unplugging it from the charger a hard restart was required. This took an exceptionally long time, longer than on any other iOS device. I also noticed Netflix was open which I'm certain I hadn't opened. Wiped, reloaded from cloud backup and the same hard restart was required after fully charging. Netflix was open again. I also heard a minor creaking sound emanating around the camera. It felt as if it wasn't sealed properly, hard to explain, but seemed almost as if something was loose. Returned the pro for a replacement, set the new one up and experienced the same required hard restart upon removing it from the charger. Netflix was open again. Removed the Netflix app thinking it was the root of the problem. It wasn't since hard restarts are still required after a full charge. I'm a bit leary of the rose gold having the same issues since the owner of it is technically challenged. Personally, although I could be wrong, I think it is a battery issue. Is it possible that some of the batteries get fully charged and send a signal to the os that they are fully deplete of power thus shutting down the whole thing and a hard restart resets the software governing the battery allowing a working product? After the replacement of one of these and it too having issues and with the same issue happening to far too many others Apple needs to address this and soon.

My local Apple Store replaced my 128GB wi-fi+cellular iPad Pro and the second one worked fine the first night but then, after I loaded a bunch more apps on it, I experienced the same problem when I woke up this morning. In both cases I started them as new iPads from scratch rather than restoring. But in the second case I didn't have time to really download all the apps I need before the first evening charge. It seems loading up the iPad with stuff is what triggers this.

I'm downloading the public beta.

BTW, anyone can sign up for the public beta - just go to https://beta.apple.com

Also - the Apple Pencil is just totally amazing! It really transforms the iPad Pro for any sort of applications where you're marking up, or editing, images!

I've had the lockup issue and didn't do a restore. I set my ipad up as a new device and downloaded apps from the store. I think there is something though to the network adapter driver or syncing. I'm the one that mentioned swapping cables worked for me. In fact last night my ipad was at 27% and it charged up to 100% overnight with no lockups using the lightning cable from my apple tv 4.

Let's just hope ios 9.2 fixes things.

I've had it lock up with apps running, with no apps running, charging from < 40%, charging from < 98%.. BUT all the lockups occurred with the original cable/charger combo that shipped.

One interesting thing to note, I plugged my original cable/charger into a surge protector that had nothing else plugged into it, and I haven't experienced any lockups the last few days when using it. So not sure about that... (The other lockups seemed to happen when I had an additional iphone 12W charger hooked up to the same surge protector).

Same crash Problem with my iPad Pro 128 LTE.

No results from:

•restore from Backup,

•complete reset and configuration as a new iPad

•different cables

Crash did not happen when charged by my MacBook Pro !?

iPad did also unforced reboots (only noticed it because i have to type my pin after a restart instead of touch)

Due to a display problem i got a new one today. Will report behaviour of the new one.

I would just wait for the next update, this issue has been fixed in the next update in Beta, and hopefully the regular update comes out today or tomorrow. Right now I just charge it before I go to bed and then unplug it. I think the Freeze happens after it's been fully charged for a long time. I would just say live with it and don't let it consume us and just charge it here and there until the update fixes it. Other than this glitch, this has been an awesome iPad and love it!

Trust me I'm not happy that Apple did not realize this serious Glitch before, but I know in less than a few days from now or so this will be fixed and not even remember this issue.

Macrumors reports Apple 'Investigating' iPad Pros Unresponsive, which really is just a report of what we've been discussing here.

http://www.macrumors.com/2015/11/19/apple-investigating-unresponsive-ipad-pros/

I see that several are saying 9.2b4 fixes it, and I'm just awaiting the public release, in the meantime charging it while I use it.

Resolved.

I Resolved my issue with the IPad Pro locking up after a 100% charge. The only change I made was to enable the "hey Siri" function. Once I did that it has not locked up with well over 10 recharges. I assume by leaving Hey Siri on it never really goes into a complete power down state. Hope this helps

pPadua you need to exchange that iPad. that's not the issue this forum is talking about. it's talking about a full charge and then black screen that requires a hard reboot. if your iPad is restarting constantly then there's probably an actual hardware issue that needs to be resolved.

Many of us set up our ipad pro's as new, and then re-downloaded apps from the app store. I did that, and had the lock up for about 3-4 nights in a row. I did a test, switching cables, and then haven't had an issue since; however, I'm not wondering if it had more to do with a spotlight/siri indexing of all the items on my ipad rather than an actual hardware issue. Maybe ios 9.2 is less aggressive or they've fixed some of the indexing issues, but given the randomness as to who's having issues, and the random fixes (hey siri, cable swap, nightmode on/off, airplane mode on/off, etc.) with the only reliable fix being an upgrade to ios 9.2 (beta) it seems most likely that this is just a software bug.

128GB Space Gray Wifi/LTE…

I was having the same issues and as everyone else.

I went ahead and downloaded the 9.2 public beta and I haven't had a single issue since.

I highly recommend it if you are tired of rebooting in the morning.

I have had the same issue every night I have charged my iPad. One day after i performed a hard reset on my 128 cellular iPad pro and it only had 80% vs the normal 100%. But it got me thinking that something else had to shut down the iPad besides charging it to 100%. Last night I put my iPad in airplane mode with the thought process that the only thing going on in the night is iCloud syncing and potentially app syncing. I woke up, pressed the home button and I saw the my typical lock screen, I believe it worked. The only potential outlier I had was I did press the home button in the night after about 3 hours of charging. The battery was already 100% charged though.

My constants:

I use the included iPad charger

When setting up the iPad, I did not "set up as a new iPad" but restored from my mini

I have ample iCloud storage space

Did you connect a smart keyboard to your iPad Pro only from today, or have you always had your smart keyboard connected from day one when you got your iPad?

The reason I ask is because there was an earlier posting indicating that his/her iPad charged up successfully with no locking-up issues when charging without the smart keyboard connected to the device, then as soon as the smart keyboard was connected to the iPad - that's when the highlighted issues began to haunt.