Ipad Pro shuts off while charging and requires a hard reset to turn on

@christopher

Hey man, thanks for a swift reply.

I doubted the same and I did a reset on my ipad thinking its an app which is causing the crash. Now that I have reset it completely, it has the same issue wherein I can't plug it out and while in charging it switches off every 2 minutes.

So this is a hardware issue and not software ?

I did try to do this for a day. After that adventure of mine, I got the home screen back and I did a reset of the system as my WiFi was greyed out as well. So I thought it was an OS issue and could be fixed by resetting. And now it says to connect to iTunes which I can't because I can't plug it out of the wall socket.

I am still trying to reproduce 'crash while charging' after full wipe & reset but seems to be working fine

So your underlying cause maybe different from mine but have same symptom

I have had this issue twice. Wonder if fully draining the battery and recharging will help. I am reluctant to do a full wipe and reset just yet.

Same problem here. I am running same apps and iOS that worked fine on my iPad Air2. After reading thread, it appears that this is happening to all of us after a charge. I haven't tried full wipe and restore as no none yet has posted that this works. I noted that after a charge, I disconnect the charging cable, but wait a minute or two before starting, that sometimes the unit will restart. Seems to never start without reset if it still on charger.

Hello All,

This is clearly a firmware issue that only Apple will be able to solve with an update.

Restoring the device or exchanging it does not seem to be the answer.

The key is to get Apple's attention on this matter. If you call support, ask for level 2. Point them to this thread. Keep the thread going until we get the firmware fix.

IM not so sure I purchased two pro's one does it one does not.

Hi David,

As evidenced by past firmware issues on other products, sometimes not all products are affected.

Maybe you could post the differences between your two iPad Pros.

My iPad is a silver, white, 128 GB, LTE iPad Pro.

darkfire.shadows wrote:

The factory reset and restore through iTunes did not help. Woke up this morning same thing. 4 charges 4 times dead.

I have noticed the following.

1: needs a charge of more than 12%

2: set up for iCloud back up

3: charges all night or at least several hours

i tried with a small drain on the battery 97% left and on a charger and it didn't manifest this issue.

Perhaps a hardware issue when the battery finishes topping off from a long charge where it needed to do a lot of charging? Or perhaps it's when iCloud backup starts since it never actually backs mine up while charging, though I can manually do it.

I have the same results minus the fact that I do not back up to iCloud. I back up to iTunes old school.

HHas anyone had this issue from charging after fully draining their battery.

Same situation here. Any overnight charge below 80% seems to trigger it for me.

I Fully drained mine before I charged it. I have the same problem.

so whats the consensus wait for software update or exchange