Ipad Pro shuts off while charging and requires a hard reset to turn on

I Bought 2 iPad Pro Wi-Fi Cellular 128GB, one silver & 1 gold. The gold one does this everyday. The silver one has done it twice. Have talked to applecare several times. I sent the gold one back and am waiting for a replacement. Was contacted by someone from apple care who is associated with the engineering dept. He had me do several maneuvers and then sent the data from my iPad to him. They are aware and are working on the problem. He said the replacement may have the same problem as it is probably a firmware or software problem. I have wasted a lot of time dealing with this. Tried all the reinstall etc. total waste of time. I will just do the hard reset everyday until they figure it out. I am not sending the second one in. I do not have a keyboard so I don't think the keyboard is the issue with mine. Don't know why one is having more problems than the other. This is very annoying. Apple products used to "just work".

I am on my THIRD iPad Pro!! Hoping the 3rd one works!! The first one I had required a hard restart after charging each time. That doesn't give you a good feeling having to do numerous hard restarts on your brand new tablet. There were some other issues, as well, so I returned it to Apple. Got a second one, and after charging it, it just DIED. There is NO waking it up no matter WHAT I do - I've done everything suggested and have tried every possible combination of buttons. It's just dead. I will have to return the dead one to Apple and in the meantime, just got a new one I'm trying out. It's frustrating in that I will be returning the table, but can't even turn it on to erase all of the content, should it still be there. I'm hoping the THIRD one works properly, but am skeptical. It's so disappointing. I've NEVER had a problem with an Apple product and have been using them for years and years. I have faith, however, that they will find out what the problem is, but STILL...all the time and effort this has required is frustrating, to say the least.

I bought 2 ipad pro 128 wifi cellular. Gifted one to my mom. She never unplugs hers from the charger. Does not have Siri on. Has only had the issue one morning. Mine had to be restarted every morning. I sent it back. The replacement I got 5 days ago works perfect. No issue even if Siri is off. If it is a software issue I wonder if it matters which plant they are being made at. Maybe one of the plants has a corrupt program?

Yes, Apple has responded, they responded a week ago. Many of us on this thread in our posts have stated and provided links to Apple's response. The response being that they are now investigating it, and that the current temporary solution is to do a hard restart. The problem shouldn't be a big deal because your ipad pro isn't dead, it's an issue with the screen turning on and waking from sleep after a 100% charge. If you're having a battery charging issue where when you go to hard restart and the no charge indicator shows up, then you need to exchange the ipad pro because that's a defective unit, and that's not what we're discussing in this thread. This thread is about hitting a 100% charge and then having the screen remain in a state of hibernation until a hard restart.

Apple chat support had me reset settings and then force reset while plugged in. No problem since those two steps

Agree firmware & unknown app interaction

full restore from iTunes seems to have fixed problem

now will load apps one by one

I do not know if related but I switched off handoff which may have been contributor

I Was advised by Apple chat support to do a iTunes based restore of my iPad pro which I did two days ago. So far so good. I've charged it twice once overnight and the problem was fixed. Fingers crossed there are no more problems with mine but Apple needs to get this resolved with a software update quickly as I know others are not able to resolve this with the methods suggested by Apple.

Have the same issue. 128 LTE

Since launch I have had the same issue. So after two mornings of having to do a hard reset to power on the device, I went to the genius bar.

I ended up getting a genius replacement since they could not do a return because they didn't have a new in box replacement.

So I set the replacement up as new, install all my apps again, sign into all apps again, next morning same thing. Hard Reset.

Restored the replacement via iTunes and setup as new, same thing. Hard Reset.

So Now I have to be inconvenienced again and return the Genius replacement, then re-buy a brand new one when they get one in stock.

When all is said and done, Im looking at about 2-3 hours of my time wasted on getting this thing replaced and the new one will still likely have the same issue.

A Genius replacement did not solve the issue.

Setting up the device as new did not solve the issue.

Restoring via iTunes did not solve the issue.

My guess is this needs to be fixed via firmware update.

Do yourself a favor and just wait it out, and feel free to report this to Apple.

Don't waste you're time like I did.

For a $1,300 product, I can't believe Apple shipped these like this.

Had the same trouble here, overnight charge and the iPad was compleet off. 128GB version. Contacted Apple and the advise was to install as a new iPad in iTunes. This did not solve the problem. After that the Apple helpdesk suggested to bring in the iPad and change it for a new one. I suggested to the Helpdesk to use my develloper account and install IOS 9.2 beta 3 and then check iff this will help. After installing 9.2 beta 3 and charge overnight to 100% no problem anymore. So this is not hardware related but this is firmware related. This morning used the iPad and reload again and everything works fine now. Hope this will help for all people wit the same trouble and are able to install the beta.

Disable iCloud backup not enable. Here again what helped me. Thanks to the one who posted it here.

I did the following which immediately resolved the lock-up problem and remained lock-up free for several nights.

• enabled Siri
• disabled backup to iCloud
• disabled automatic sending of diagnostics to Apple
• disabled "Do Not Disturb"

Well I too had an issue right out the box. Ipad pro charger did not work. I USED A DIFFER CHARGER FROM IPAD AIR AND IT CHARGED WITH NO ISSUES. THE ISSUE SEEM TO BE THE CHARGERS. TILL TODAY I am using my ipad air charger till I get go in and swap per warranty. I noticed once I unwrapped the charger and inserted into ipad pro it did not work. Also I noticed with ipad charger that the cable has to be inserted in ipad pro first then plug charger into wall outlet. Did not want to charge when plugged into wall first

2@Me day of it working -- just the opposite solution -- I turned on Hey Siri and also did a shut off by pressing the sleep button and slide bar to off. Br0ight it up again and the I pro has successfully recharged and stayed on for two successive nights. Read another post where someone did speak to Apple and Apple stated a patch will be coming out soon. As I said before, good that it is a software issue and not hardware.

I had the same problem and sent the first iPad Pro back to apple here in the UK, the second one I received earlier this week I set up as a new iPad, but downloaded apps etc and set up Siri and alerts from BBC news, so effectively the iPad Pro doesn't go to sleep. Fully charged a couple of times and no shut down- so far!

Hey @all,

since i switch the ipad pro off while charging overnight, I can just switch it on again full charged the next morning without any issues. Otherwise, without switching it off, I also had to perform a hard reset every morning.

I had 2 issues with the iPad Pro; Hard reset after charging and the faulty display where there is a single line of a dead pixel which comes and goes. I had the iPad Pro replaced and this one doesn't have the hard reset issue or the display. So, I am not sure if this is a software issue or the hardware issue. Either way, my 3 trip to the Apple store to talk to the Genius about the issues I was having, they all claim that they have never heard of these issues which is very odd or maybe they are told not recognize the issue.