Ipad Pro shuts off while charging and requires a hard reset to turn on

I suggest waiting for an update. Why stress over a return when it will most likely happen again? The best thing to do is make Apple Support level 2 or higher aware of this thread.

Same problem.

Overnight charging for the last two days and unresponsive iPad Pro in the morning needing hard reset.

Will try tomorrow disconnecting the charger before switching it on.

It's impossible to tell from the anecdotes given here how widespread this problem is. I'm hoping that users who are NOT having this problem will start to post their experiences, because without that information, it's starting to feel like this bug is present in nearly all new iPad Pros, That seems very unlikely, though, as that would almost surely have led to a delay in the launch date. For a while here, therefore, please chime in with more results, both "I have the problem" and "I do NOT have the problem." Until those are available, we who have not yet ordered our Pros will have little choice but to postpone our purchases

Both instances for me were after unplugging. As I noted above, when charging at night 80% and above, it was fine. Will try that again tonight.

Hi there,

I am sorry to hear that you are experiencing this issue with this rather fantastic device. Upon reviewing the posts of this thread I failed to notice if setting up the Pro as a brand new iPad (not restoring from an iCloud backup) helps in eliminating that issue.

Although, it is quite possible that this is a hardware problem, the sheer uniformity of symptoms seem to indicate a software bug (firmware, perhaps) rather than effective unit.

Let us know, please.

Cheers!

milleron wrote:

It's impossible to tell from the anecdotes given here how widespread this problem is. I'm hoping that users who are NOT having this problem will start to post their experiences, because without that information, it's starting to feel like this bug is present in nearly all new iPad Pros, That seems very unlikely, though, as that would almost surely have led to a delay in the launch date. For a while here, therefore, please chime in with more results, both "I have the problem" and "I do NOT have the problem." Until those are available, we who have not yet ordered our Pros will have little choice but to postpone our purchases

Users who have a perfectly functioning device will rarely come to post how well their device is working on a troubleshooting forum.

Sort of true, but many of us peruse the forum looking for tips or problems we might not have discovered as well as with problems that do not include this issue with the iPad Pro crashing when charging. All posts have many, many more views than replies, if you've ever noticed, and it's those folks I asked to chime in. I don't honestly see how your reply was helpful to the discussion

I have only had my Pro 128 for 24 hours and the only charge I have done so far is with the cable connected to my pc, but I have not encountered the problem reported in this and like threads.

HI - Setup as new, and have the problem. Thanks

Set up via backup and have the problem. Have notified apple level 2 support of the issue

contacted apple support and made them aware of this thread and problem this morning. They will contact me tomorrow or next week and check if resorting iPad and setting up as new will fix it. Still haven't charged it to 100% yet to see if it has been fixed. The senior iOS advisor strongly feels that there will be another update. He conveyed my input to engineering. It would be good to call and report this issue individually so that they know there is a problem out there. I spent 20 minutes on the phone.

Yes. Same problem here. Got the pro on Wednesday, and it requires hard reboot after charging. This is unacceptable. Starting to lose faith.

Same problem as well. 3 days and 3 hard resets. Ridiculous!

Agree firmware & unknown app interaction

full restore from iTunes seems to have fixed problem

now will load apps one by one

I do not know if related but I switched off handoff which may have been contributor

milleron wrote:

Sort of true, but many of us peruse the forum looking for tips or problems we might not have discovered as well as with problems that do not include this issue with the iPad Pro crashing when charging. All posts have many, many more views than replies, if you've ever noticed, and it's those folks I asked to chime in. I don't honestly see how your reply was helpful to the discussion

The purpose of this thread is to form a big list of people who are experiencing this problem and hopefully get Apple's attention. Posting that you did not experience this problem takes the needed focus away. Let's not write off this valid issue that many have been experiencing.

Given how many have posted, this seems clear to be a firmware issue that can only be solved with a software update, in my humble opinion.