Ipad Pro shuts off while charging and requires a hard reset to turn on

Upgraded to iOS 9.2 last night while the iPad Pro was plugged in. The Pro didn't wake up dead this morning and the charge was full. So far so good.

It's interesting that Apple didn't mention the dead iPad Pros as one of the things the iOS update fixes, though.

hi I have the same problem set ipad up as new when I got it so that won't fix the issue. Different charger won't help, you need to get it replaced getting my replacement toda..

Same here...Ended up exchanging my unit for another as after the second "death" I was unable to get it on at all. At least I was able to perform the unboxing ritual twice!

Gold 128G Wifi.

Meh. Apple.

Same problem at the first charge - after restoration from iPad Air iTunes backup.

So i clear all in the iPad Pro and configured as New iPad (and manually copied the apps): 2nd charge was ok

Same issue here, 128gb cellular silver.

What seems worked to me is starting as a new device and not from any backup (icloud nor itunes).

Restore from iTunes and reinstall ios 9.1 from iTunes, then set up as new. Fixed mine. Apple support had me do that.. They key was reinstalling 9.1 via iTunes

I Have both the 12 watt and the 10 watt charger and I get the issue with the 12 watt charger but not with the 10 watt charger. Any one else tried this?

Everyone keeps posting temporary fixes. Why not just send it back to Apple like I did and reorder when they get it right?

try

settings > general > handoff & suggested apps > uncheck handoff & Installed apps

seemed to be one of causes problem (crash switch off when in sleep) But essentially problem is firmware & unknown app interaction

I fixed this problem by putting my IPad Pro into Airplane mode before charging overnight and then flipping it off when I take it off the charger.

I have no idea why it works but it does resolve the issue.

AIRPLANE MODE!

I saw that this worked for someone else in this thread. I switched it to Airplane mode, let it charge from 30 to 100 and no problem! 🙂

Will try it again overnight, but seems to be working until the final release of 9.2.

AIRPLANE MODE!

Exactly the same issues with my 128gb iPad pro. Mine has now shut down each morning after charging through the night. Ipad pro will not open. Hard reset (pressing sleep and home button for 10 secs) starts machine up again. Speaking to Apple senior technician he said take back to store for replacement.

Am happy to do this only with the knowledge that the issue is fixed for good. No point in changing to another iPad if exactly the same thing happens in 24 hours time. Setting up an iPad is easy but time consuming.

One thing that is s is also surprising is that if you close iPad pro using the smart cover, the Volume icon disappears when trying to adjust volume. Does not affect sound affects icon, which is bizarre. The volume goes up and down but there is no visual display. To remedy, you have to press sleep button to turn off display. Turn back on again. Come out of lock screen and go to music or Youtube and miraculously the volume buttons work again. If you use the smart cover again the icons will disappear again. SOOOOOO frustrating.

I checked on my old iPad and same thing happened. I am surprised there are not more posts. This is a software issue surely??

Seems the new iTunes has more than one glitch!!

I figure that the problem must be related to some housekeeping tasks that iOS does when the device has reached full charge.

I've had success by doing the following;

• disabled backup to iCloud
• Under settings --> Privacy --> Diagnostics & Usage, set "Don't send"
• I enabled Siri and "Hey Siri" which by default were both disabled.
• Turned off "Do not disturb", Manual and scheduled.

Most of the above settings would be disabled by placing the iPad in flight mode, so I'd bet that the issue can be narrowed down to something in this list.

So far, I've gone 24 hours without problems and I have been trying to replicate the bug by keeping the iPad on charge at 100%. So until iOS 9.2 is released, this seems to have worked for me.

New to this post and have not read through but I have seen this issue with past apple portable products and always suggest that when You first use a new apple product that uses rechargeable batteries completely drain the battery i.e. Use it till it runs out of power before connecting to power supply. So again I suggest if experiencing this do a hard reset then run the battery down to "0" and let it sit for awhile so the battery really discharges, even overnight, then plug it into charge completely too "100%" which just might fix it. The short of the long is the OS might be seeing the batteries current status incorrectly or in this case that the battery is "0%" so the iPad can't turn on till you hard reset.

Such are the pains of the early adopter. It is iPad Pro "1.0". And while I wish Apple made perfect products, nobody does. The 1.0 always has some issues that may or may not affect everyone and that need a software update.

I'm working around it by charging during the day, and awaiting iOS 9.2. I could install the Beta if it were more serious.