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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

629 replies

Nov 14, 2015 2:29 PM in response to darkfire.shadows

Having the same issue. It only seems to do it when idle at night for me.... Pretty frustrating

Nov 14, 2015 2:34 PM in response to Dvcrkb

Thank you for the confirmation. This rules out the cause of "bad iCloud backup", then. On occasion, I have noticed Apple Genius professionals resorting to it.

I will be happy to provide my update once I receive my unit, slated for the end of next week.

Cheers!

Nov 14, 2015 2:37 PM in response to darkfire.shadows

Same thing here. It had been working fine up until I charged it overnight. Went to use it this morning and it was dead, wouldnt power on at all. Had to do a hard reset, everything is working fine now. Obviously this shouldnt be happening. Sure hope this is a firmware issue. Im going to try to reproduce the same issue once the battery goes down some. I will post again after I try that. HOPE YOU ARE PAYING ATTENTION APPLE!!

Nov 14, 2015 2:39 PM in response to adrian.cheater

OH yeah, forgot to include setup as fresh.

Nov 14, 2015 3:08 PM in response to darkfire.shadows

I Also have the exact same problem. If I charge it for more than an hour I have to do a hard reboot to turn back on. Apple please fix!!!!!

Nov 14, 2015 4:15 PM in response to darkfire.shadows

Same issue on my 128 GB LTE.

Nov 14, 2015 4:32 PM in response to mary lee in AZ

Yes. Same problem here. Got the pro on Wednesday, and it requires hard reboot after charging. This is unacceptable. Starting to lose faith.

forgot to say set up from iCloud restore, 128 GB Wi-Fi iPad pro.

Csyacca

Level 1

0 points

Nov 14, 2015 4:50 PM in response to JeepSteve

I ave the same problem and your tips is useful and works.

Pemk4

Level 1

0 points

Nov 14, 2015 4:54 PM in response to Jeffrey Chilton

Same issue 128gb cellular. Took first one back to Apple because it had the same issue. The brand new replacement iPad pro has the the same problem.

e1357986

Level 1

0 points

Nov 14, 2015 4:56 PM in response to LukeD

Luke is spot on.

pat412

Level 1

91 points

Nov 14, 2015 5:36 PM in response to mtarnate

I just received my 128GB WiFi iPad Pro yesterday afternoon, set it up using a backup from my iPad Air 2, connected it to the wall charger overnight and it would not turn on this morning until I did a re-boot. A friend in Switzerland with the same unit is also having the same problem. I will be calling Apple Support, but wanted to add my issue to this growing thread.

Nov 14, 2015 5:53 PM in response to Pemk4

try

settings > general > handoff & suggested apps > uncheck handoff & Installed apps

seemed to be one of causes problem (crash switch off when in sleep) But essentially problem is firmware & unknown app interaction

Proxima

Level 1

21 points

Nov 14, 2015 6:05 PM in response to darkfire.shadows

Same here...Ended up exchanging my unit for another as after the second "death" I was unable to get it on at all. At least I was able to perform the unboxing ritual twice!

Gold 128G Wifi.

Meh. Apple.

Nov 14, 2015 6:06 PM in response to darkfire.shadows

The issue that I am facing is with iPad 3 WiFi cellular. I'm waiting to see if I localize the problem. When I do, I'm opening the device and fixing it as my device is out of warranty.

Nov 14, 2015 11:15 PM in response to bharathkn_kn_

OK new iPad same issue, turning off hand off same issue, sit back and Waite for update or new surface to be delivered lol

Ipad Pro shuts off while charging and requires a hard reset to turn on