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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.

I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

629 replies

Nov 16, 2015 6:34 PM in response to 2turtlesgolf

Try a hard reset by holding down home and power at the same time for about 10 seconds.

miami486

Level 1

0 points

Nov 16, 2015 6:38 PM in response to darkfire.shadows

Had to disconnect power. used ipad for about 30 minutes,

still on 100% charge.

Plugged back in to power and within 5 minutes had died.... did not see what happened this time. came back to desk and device was dead!

Nov 16, 2015 7:12 PM in response to darkfire.shadows

I have the same issue

Nov 16, 2015 8:15 PM in response to XBOX360 gamertag LIQUIDARTWORK

Same here. Having the exact same problem.

Nov 16, 2015 8:18 PM in response to darkfire.shadows

hhaving same issue. Trying steps above. Turning on Siri, turning off sending crash report, we shall see

Nov 16, 2015 9:14 PM in response to darkfire.shadows

Second night of fully charging my iPad on 9.2 beta - no freezing. Seems like 9.2 really fixed it! Try it guys, so far I didn't find any annoying bugs in the beta, works as it should!

bohejl

Level 1

4 points

Nov 16, 2015 11:01 PM in response to darkfire.shadows

HI all. All problems are SOLVED after I installed iOS 9.2 beta 3. At least for me. At least for one nightly charge. But that's the first night it hasn't locked up. Others seem to have had the same experience. Will report back and tell you if this works for the following recharges, too.128 GB, LTE

Nov 16, 2015 11:07 PM in response to crumpethead

I followed your suggestions because your logic is solid... thanks so much... i have been sitting here for 90 minutes, charging at 100% with no crashes for the first time since I got my Pro today.

Looks like we HAVE to get a software update soon

Nov 16, 2015 11:56 PM in response to shammer777

Morning all that's three in a row that I have not had to hard reset using 9.2 Happy days

Moppel

Level 1

8 points

Nov 17, 2015 12:54 AM in response to davidfromwellingborough

My iPad Pro is dead every morning, too. Waiting for the 9.2 update!

pippy

Level 2

199 points

Nov 17, 2015 1:17 AM in response to pippy

So, last night this didn't happen. Before charging I turned off backup to iCloud. what's interesting is that this morning I had to re-enter my iCloud password. Is it possible something with iCloud software is going wrong and crashing the iPad pro?

Moppel

Level 1

8 points

Nov 17, 2015 1:21 AM in response to pippy

I have to re-enter my iCloud password every day even after shut offs and hard resets. That seems to be another bug!????

Nov 17, 2015 1:30 AM in response to Moppel

I'm having same problem. Ipad Pro 128G wifi Space grey. Needs hard reset after full charge via cable. will wait for 9.2

Nov 17, 2015 2:03 AM in response to dazdarren

NO problems this morning so far. Charged 100% over night and started right up. Did nothing different. Used the charging cord that came wit it. Will let you know as day goes by If I have any more issues. so far so good.

HenryFSU

Level 1

9 points

Nov 17, 2015 3:41 AM in response to darkfire.shadows

used an Apple TV lightning cord, still had to hard reset this morning. Guess I'll try Airplane mode tonight

Ipad Pro shuts off while charging and requires a hard reset to turn on