Ipad Pro shuts off while charging and requires a hard reset to turn on

Hold the power button on top and the home button at the same time, and keep both held for about 10 seconds and then you will see the Apple logo as it reboots.

Press and hold down the home button on the front of the device at the same time you press and hold down the on/off button. Keep holding until the apple appears and then release. Could take up to 10-12 seconds

Got my Pro last Thursday and no problem until today. Normally leave on charge in sleep mode and no problems occurred but turned off last night when at about 40% charge for first time and left on charge. Picked up this afternoon and wouldn't start up. Tried hard reset a couple of times as suggested in this post and suddenly came to life. There is clearly a problem to be sorted.

Me too. Pro with 128 gigs, wifi only, running 9.1. Plug it in at bedtime and it won't wake up in the morning. It seems to have been doing a restore from the cloud every night.,at least I have a message at the lock screen saying "restore in progress". Dont really understand what that's about, or why the Pro seems to be trying to do a restore every time I turn it on. Anyway, holding the home button and on switch together for at least ten seconds wakes it from its coma. Guessing that it's a software, not a hardware issue, but let's see a fix, please.

I have not had this problem yet. I'm not sure if this is the reason, but I never restored the iPad Pro, from my iPad Air's back up on my Mac, or in iCloud. Sense I was to use different APPs than I had on my Air. I installed the APP's I wanted to use directly from the APP Store. I'll keep you posted if I start having the shut down problem.

I just received my iPad Pro Wi-Fi+LTE last night and I am experiencing the narcoleptic response from overnight charging as well. I will try the Airplane Mode charging method tonight to see if that's a remedy, but it should only be a temporary fix. I join everyone's hopes that this is addressed & resolved in the next update, both as a user and investor.

My guess is that 9.2 will come before the US Thanksgiving holiday, which is Nov 26.

There are 2 ways that I know of to get the 9.2 beta:

1) Apple's iOS public beta. After you add your device to the program, the beta is available in Software Update.

Maybe some of those who have done it can confirm that the 9.2 beta is available like this.

2) Apple's developer program. I think it requires the subscription. It's a more involved procedure to update, which I think includes backup and restore.

Given that I think it will be fixed next week, I'm going to wait.

My workaround? Don't charge it overnight or to 100% very often. Just charge it during the day as I use it.

I am having the same problem. It has happened five times in the last week. The Apple Store genius said that it was a known issue, and that it was software related, and he was hoping Apple would fix it with a patch soon. He said there are no known fixes.

I have the same problem three times charging and three times shutdown and hard reset... Just singing up into the iOS 9.2. public beta and will install after iTunes backup is completed. Will stay tuned to this thread and post if any success.

Device : 128GB WIFI and CELLULAR silver, Wifi on, BT off, LTE activated...

BTW apple support in the store in HH Germany was ignoring the problem and suggesting phone support... and the 1st level support on the phone "was not aware at all"... Only got suggestions like "did you try turning it on and off again".....

Very disappointing !!!

Installing Public Beta 9.2 tonight and will report...

For what its worth:

I actually got through to an apple care supervisor yesterday, before I found this thread. I have been working with him, and he has acknowledged there is an issue (on my ipad at least). I have sent them a number of logs so far, and he has been working with Apple's engineering. I forwarded this thread to him, and he has passed this along to his engineers (i hope...). I have not received any answers so far, but at least someone is looking at the problem in my case. I know what I am experiencing (as far as the freezing after overnight charge) is the exact same as everyone else in this thread, so if I get any answers at all I will post them. I hope an update comes out very soon fixing the problem.. Cheers.

I am worried that if it is a hardware issue I will have difficulty returning the unit. Does anybody know what the return policy is? I'm not sure if it is worth waiting out until they figure out a solution.

You have two weeks from date of purchase to return an item for any reason with no penalty. However, the warranty will cover it for one year for a hardware issue and two years if you purchased Apple Care.

Same problem here. 128GB WIFI only. I do not have backup to iCloud turned on.

IIt's definitely not the hardware. It will be fixed in the next iOS release. Hopefully yet this week.

Same issue here as well