Ipad Pro shuts off while charging and requires a hard reset to turn on

FIX: Apple support had me restore Ipad via iTunes and set up as new not with any back up. This fixed the issue. I would say there still needs to be a software

update but they found that when they had me run a diagnostic there was a corruption in the back up..

So basically restore ipad and redownload iOS 9.1 with iTunes, and set up as new. Took about an hour.

HI, I have had the same issue with my 128GB lte iPad pro. I had the issue from an overnight charge, and from leaving it charging for a 3 hour stint. I thought it might be due to some software issue or incompatibility but it wasn't as the last 2 times that i tried a full charge was with no apps running. I thought about it for a while because the first night that I had it I didn't have this issue even though I let it charge all night. Then I came to the realization that I was using my cable from my new Apple TV 4th generation to charge the iPad Pro The first night. I tried a sample where I let the iPad pro charge to full and let it sit for 4 hours while it was charging, came back, and it started right back up. No hard lock up. Soooo, if you have one of those cables you might try it. I'm wondering if there's a problem with the new longer lightning cable that is shipping with the iPad pro, or if there's a bad batch of cables being sent out.

FOr for reference I have no cover, no external keyboard, and I have nothing hooked up to my iPad. I do have wifi on. I have not activated the lte yet. Blue tooth is turned on as well. I have not tried my iPhone 6s cable yet. Will attempt that tomorrow, but thought I'd share that information about my Apple TV 4th gen cable working. Also I was under the impression that the Apple TV 4th gen cable was actually a usb to usb-c cable... So not sure if that is the resolution either given the fact that Apple has usb3 capabilities built into the new lightning port or some variation therein.

also for reference I was able to get it to lock up with the shipped iPad pro cable pretty much every time if I let it sit charging for a few hours.... It's consistent in that. Apps on, apps off, background refresh on, background refresh off... I've tried a lot of combinations for the sake of seeing if there was a resolution. So far all I've come up with is the different cable.

Sorry for the typos. All of this was typed on the iPad pro soft keyboard. Now if my apple pencil would magically show up this week instead of December I'd be truly happy. I really do love the iPad pro and was disconcerted after the charge hard reset issue.

I posted yesterday that using my Apple TV 4 cable worked, and I can indeed confirm that my iPad pro did not lock up when charged to 100% and let sit for more than 5 hours plugged in. I am using iOS 9.1. Since some people are saying handoff, and others saying airplane mode, it very well may be a software issue, but just want people to know, that I have left those items on and had success now multiple times using a different cable than the one that shipped with my iPad pro. If you have tried turning handoff off and airplane mode off and are still having problems, you may want to try the different cable option. That may also be why some people are seeing the issue with one iPad out of the two that they bought.

i am going to see if I can get it to lock up with my ipad pro cable, and then see if I plug in my Apple TV cable if that will actually pull it out of it's locked up state. Will let people know later today what the outcome is.

ipad pro, no case, no cover, Bluetooth on, wifi on, no lte activated yet. (Gold lte version 128GB).

Also I have had nightmode turned on and off and that doesn't seem to affect the Apple TV cable charging it and not locking it up, and I had mail and safari running this last time as well. I've had the lockups with the shipped iPad pro cable with apps running, and without apps running. So far I believe it to be a faulty cable, or iOS 9.1 hasn't been programmed to deal with the shipped cable properly, or a combination of that. I'm not sure why the apple Tv cable is working properly while the longer iPad pro one isn't, but it is.

I was able to replicate the problem many times. I had the IPad pro not restart after charging hit 100%. I needed to do a hard restart. I turned off "backup to ICloud''. Did this multiple times and I have not had the problem again. Hope this helps

I had this issue, too after upgrading from an Air. I restored to factory settings using iTunes, which replaced the base software, then reinstalled the backup from my Air. That was yesterday morning and I have not had the problem repeat and it seems solved. Seems some of the factory installed software may have a bug that clears, but it requires iTunes so you download it and reinstall it fresh first. Then load in your backup.

As others have posted most of us who have installed the 9.2 beta have not had a repeat of the issue. All the erasing and restoring is unnecessary and will probably just cause other problems. The same issue presented itself to many of us on our iPhone 6S on the then released iOS 9 software. Again since 9.2 that issue has not happened again on my devices. I wouldn't rush out and install a beta but 9.2 should be released shortly and should resolve the issue for most.

Had the same trouble here, overnight charge and the iPad was compleet off. 128GB version. Contacted Apple and the advise was to install as a new iPad in iTunes. This did not solve the problem. After that the Apple helpdesk suggested to bring in the iPad and change it for a new one. I suggested to the Helpdesk to use my develloper account and install IOS 9.2 beta 3 and then check iff this will help. After installing 9.2 beta 3 and charge overnight to 100% no problem anymore. So this is not hardware related but this is firmware related. This morning used the iPad and reload again and everything works fine now. Hope this will help for all people wit the same trouble and are able to install the beta.

Someone else reported previously on this post that they did not have the problem after switching cables.

I received my 128GB gold Verizon cellular iPad Pro Monday, and restored it from my iPad 2 backup in iCloud. I plugged it in for an overnight charge, and it was bricked the next morning, I had to do a hard reset. I reported it to a Sr Apple advisor yesterday, and sent her a link to this post so she could see everyone having the same problem. She believes IOS 9.02 will be released very soon because of this, possibly as early as this week.

Anyhow, last night, I swapped my charging cable and used a 3' AmazonBasics cable to charge it lieu of the 6' cable that it came with. This morning, it fired up without a hitch. So now i'm wondering if that is just a coincidence, or if somehow the 6' cable is an issue? It doesn't make sense to me how it could be, but, I didn't have the problem this morning after NOT using it. It would be a good idea for others here to try it too and see if it works.

Folks: install the public beta and this problem is solved. The beta is solid and it absolutely fixed the problem for me and everyone else who tried it.

I'm certain Apple with have a public 9.2 relase before too long but I'd recommend getting the beta if you're having this problem. Anyone can get it from https://beta.apple.com/

I also tried making this change over a week ago. ie. enabling Siri.

I did the following which immediately resolved the lock-up problem and remained lock-up free for several nights.

• enabled Siri
• disabled backup to iCloud
• disabled automatic sending of diagnostics to Apple
• disabled "Do Not Disturb"

The funny thing is, I have now reversed all of the above changes and the bug still hasn't returned.

The only extra thing that I noticed was that the new iPad Pro, restored from an old backup, had more data to backup to iCloud than I had available in iCloud storage and the iPad Pro had re-enabled iCloud backups for all apps. I disabled iCloud backups for a few apps that had large amounts of data (iBooks), and manually ran a backup to iCloud to make sure it worked. I then enabled automatic backup to iCloud and everything was sweet.

I'd be curious for others who are still having problems to see if a manual backup to iCloud works. If it fails, disable backup of data from Music, iBooks, Videos etc. Settings --> iCloud --> Storage --> Manage Storage --> iPad Pro --> disable apps that may be using lots of data eg. iBooks, Podcasts etc.

I'm still running iOS 9.1

Most of the people here have done the battery drain on set up and then recharge. The issue still rears it's head. So far it's looking like the only reliable method is to install the beta of iOS 9.2; although, many people are seeing success with other options. I think the other options like the hey Siri (which I don't have on), the cable swap (which I was the first to bring up, but can't seem to replicate the lockup anymore), the airplane mode, the restore fresh from iTunes are just all indicative of a software issue. Not sure if it's a cloud syncing issue, or a Siri indexing issue, or something to do with the new way that the screen doesn't refresh all the pixels, or what, but the only method that seems to have consistent hope is the 9.2 beta update, which means that we should hopefully see resolution to this with the release of iOS 9.2.

I had the lockup several days in a row when I first got my iPad pro, with apps running in the background, without apps running in the background. Everytime I had it lock up and did a force restart, the battery was at 100%. The lookups occurred only when I was charging to 100% and then letting it sit on the charger for several hours afterwards.

- Clean install of iOS 9.1, no iTunes restore, downloaded all apps from the App Store, logged into iCloud, Siri turned on, hey Siri turned off, night mode enabled for a 10 hour time period, mute off, 65 apps installed, default wallpaper changed, brightness at 75%.

- iPad pro 128 gold, lte, cellular not turned on, wifi turned on, using a 40Mbps internet connection. No keyboard attached, no cover, no case. All crashes occurred with the stock cable that came with the iPad. After a few days I swapped cables to a brand new one sent with my Apple TV 4 and have not experienced any lookups since. Even with the stock cable. (Which I've tried using to see if i can replicate the lock ups). I did swap my stock cable and charger to a dedicated outlet since my lookups stopped, so that may be part of it (all the lokups did occur with multiple 12W chargers plugged into a surge protector). Of course that may just be more rabbits being chased.

Hoping for a fix soon, not because I'm having the issues still, but because until a fix is released there is a cloud of uncertainty about the reliability of the iPad pro hanging in the air.

Also for the record, I use the iPad pro now pretty much exclusively anytime I'm away from my desk. Obviously there are apps on my desktop that I use, but I'm not a typical user, or even a typical business user: however, I definately can see Tim Cook's point that this could replace many people's laptops. If my relatives were looking to replace an old laptop, i would probably recommend the iPad pro. Outside of the lockup when charging to full, the actual use of the iPad pro is Wonderful. 80% of all computer users could honestly use this as their primary driver. Again, recognizing that the rest who are outside of that are probably special use cases or were computing and had to deal with high and low memory configurations on the command prompt from Bill Gates..

- Typed on iPad pro onscreen keyboard.

There a lot of posts regarding this problem. Try using a different cord to charge. Once I changed the cord, it worked fine. Waiting for Apple to recall the cords that came with the first shipments. Please let me know if that did not solve the issue.

HI - I am on my second iPad pro and even that had same issues until we wiped it completely clean and then took out/erased the ios 9.1 using iTunes, and then installing the ios 9.1 again from fresh via iTunes, and set up as a new ipad rather than using back up. When all working, wiped clean again and then set up from back up. All 100% ok.

Forget, Sir, icloud, cables, if you have coffee instead of tea before going to bed etc etc etc. It is quite clear that the problem stems from a corruption of the ios 9.1 operating system. It seems to work fine when doing as above using a newly installed ios 9.1 operating system.

"If it were possible to teleport a person from one pod to another - like in the film Fly, then imagine if part of the brain went missing during the transfer". This is how apple explained it to me after 4 hours on the phone with them, trying everything else. I have had a week of no issues with charging or back ups. No email issues either. (my fist ipad pro did not like being reset 5 times and actually destroyed itself - Apple say they have never seen this before!! There is no cure for this issue in my view, without changing the ios 9.1 from iTunes. Please try it.

Here is my experience with this issue:

• 128GB white WiFi purchased directly from Apple
• Set up as new
• Never enabled iCloud Backup
• Enabled Siri but not Hey Siri

1. Full charge 1 - overnight - woke up dead and required hard restart
2. Full charge 2 - overnight - woke up dead and required hard restart
3. Googled the problem and found this thread
4. Enabled Hey Siri (thanks, guys!)
5. Full charge 3 - overnight - woke up normal
6. Full charge 4 - afternoon - woke up normal
7. Full charge 5 - overnight - woke up normal

So enabling Hey Siri solved the problem for me 🙂

I have looked at all threads to date. Various "fixes" seem to help some users, but no fix (other than 9.2 beta) solves the problem. I have been using my iPad Pro since day one with the same initial problem. Clearly the unit crashes and hangs while charging. As a temporary fix, just shut the unit down at night before charging. I have done this for the past several days, and it starts up quickly in the morning. MUCH quicker than a hard reset and no crashing. Of course, no nightly backups or app updates, so you have to do these during the day. I think this is a satisfactory temporary work around until 9.2 is officially released.