iPad Pro screen is yellow

I posted feedback here, about it already.

If you want Apple to hear you, sending letters to Tim Cook from a small handful of user will NOT make a difference.

http://www.apple.com/feedback/ipad.html

Apple designers and engineers do not read these forums. Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff assigned to these community forums, but I do not think any info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with a product or software.

The only way to get Apple to listen to you is to use their feedback portion of their website. Apple DOES read the feedback, but they still do not respond with any personal replies.

Shawn, I also noticed this right way. Compared to my iPad Air, iPad pro has this yellow hue color when looking at backgrounds like excel or word.

I didnt want to deal it not knowing if it's a defect or supplier issue so I simply returned it and got my money back.

perhaps I will reorder it a few months from now While I watch this site for more complaints. My iPad Air works perfectly so I can wait.

good luck.

My ipad pro seems to be kind of yellow too. It actually depends on the angle I look at it. It's OK when I look at it with a 90 degree angle. But when I look at it at a 45 degree angle, it's much yellow. I prefer the blue screen too.

SShawn, this is exactly what I saw on my iPad pro before I returned it and the apple customers phone rep told me it was a defect and to return it. So I did.

a Coworke of one brought his in today and it looked somewhat yellow also but was hard to compare without my iPad Air 2

plaxe let me or us know what your replacement is th same or differen.

thank you

I had the same problem a couple of years back when I upgraded to an iPad 2 and ended up returning it for a refund as the genius staff refused to accept it as a defect, even when you could see a marked difference compared with the shop models on display.

The one thing I've learnt with Apple if you're at all unhappy with a product get a refund before the 14 days are up. Going down the Genius bar route only leads to frustration and is often not practical without overrunning the return period e.g. here in London it takes at least a week to get a genius bar appointment in the first place.

As far as we know Apple doesn't read the Forum and they definitely don't respond. Brian is a volunteer just like myself and anyone else on the Forum except for the rarely seen Community Specialists. The yellowing is definitely a defect. Glad to see you didn't waste anytime returning it.

Just to chime in here...I bought the 32GB Ipad Pro for my wife. The screen had the nice white tones. I liked it so much I bought the 128gb unit for myself. Both units were the gold color. I noticed the difference right away. So I take my unit back to apple to exchange it, show them and they also notice it...another comes out, we power it on and again same yellowish tone to the whites. All the units in the apple stores have spectacular white colors. They are all 32GB units and I dont think there is any problem with the 32GB units. They must be using a different batch of screens for the 32gb vs the 128gb units. Wouldnt surprise me to find out that Samsung was manufacturing the 32GB units. So after the second one comes out, I tell them no good and they bring out a third unit. For my troubles they give me a free case. I take it home and again noticable difference in color tones, at least to my eyes. So for kicks I go to a Bestbuy near me and try again for a forth and final time for now, again a 128GB Gold unit and it also shows the yellows only this one was a little worse, I immediately tell them im not leaving with this...refund it and they do..So I created a video on youtube which clearly shows the difference in colors. The 32GB on the left is my wifes which she is keeping and the one on the right is this 3rd unit I got at the apple store which is being returned today. For 1100.00 they better have near perfect screens...also why make the 32GB units really nice white levels and screw the guys that are buying the 128GB units. I personally emailed tim cook on this issue and have yet to hear from him...I guess I'll wait 4 months till they straighten this out...if after 4 months i buy another one..and its the same...then I'll wait for the ipad pro 2. Lol. or just never buy one.....here is the video link...

https://www.youtube.com/watch?v=IE8t11Gk1jU

Abacus, Thank You, at least now I know! Thanks for doing all the leg work for us.

Companies always do stupid things. Not just apple, other companies using different suppliers that don't make the products to specs.

Thanks again for the post and video

Cherry your welcome.shawn I guess if yiur 32gb is yellow then im wrong thinking only the 128gb had this problem. I opened 4 units so far all 128gb had yellow tinted screens. All the demo units in the apple.stores.are.perfect. if they open one.up and it exhibits any problem they dont put them on display.my advice for anyone.buying.is to set it up in store, then put them side by side,look at the whites in calendar and also check out the.grey areas. You will.be.able to see if there is.a.problem. dont.settle.for.an.inferior screen

Mine.is going.back. i.will.try again in a few months...I feel foolish buying and returning 10 inits till i get a.good one. Why should.any of.us go.thru that.nonsense. smarten up apple.

I was able to compare my 128 GB iPad Pro to my older iPads 2 and 3 and the iPad Pro is definitely slightly more yellow in temperature.

Previous iPads have had displays with cooler ( blue-ish hue) temperature color.

The yellow temperature is not very "severe" compared to my other iPads, though.

I have a silver model iPad Pro.

Do you really think that this is a defect or a just Apple using a different screen manufacturer/supplier as well as just a preference toward a cooler temperature screen?

I have my iMac color calibrated toward a more warmer (slightiy yellow) color temperature because it is more accurate for critical color work when creating graphics and artworks that need to be printed.

one of my coworkers have the 32 gb pro. I brought in my iPad Air 2 , look at both screens in calendar. The pro had a yellowish look in calendar. My iPad bright white.

so it seems perhaps a suppliers issue, but others said they seen the bright screens in other pros.

the only way we are going to get any kind of acknowledgement from Apple is a comment from the media or a major website like cnet.

they would loose millions of dollars if they acknowledge a defect in this new product.

Hi

Cherry no i dont work for apple .

When i try to help people on the forum i adviced them to do what i would

With the same problem .

Re ipad pro i would wait a while before purchase .

Due to yellow screen problem is it the screen or is it the back light ?

I don,t know because i haven,t seen ipad pro yet.

Cheers

Brian

Its the screen brian, nothing to do with the backlighting..both are as bright as each other...there is a quality control issue as always with apples first to go out....they rush these units out...im sure some are using a different screen from the others and its just a matter of luck which one you get. Like i said, my wifes has that nice blue white cooler look..the 128's four of which I tried out had yellowing compared to the 32gb. The reason more people havent complained is that for some peoples eyes its noticable, but if you only buy one unit and arent that fussy, you'll probably be okay with it....Im not one of those people....I gave my 128gb back this afternoon...now its a waiting game...maybe i'll buy one a month till I find a good one....the apple store doesnt seem to mind...the guy saw exactly what i was talking about....and had no answer.

Well,

Since I have until the first week of January 2016 to return the iPad Pro, I might as well keep it as use it until then and wait for some public news that surfaces about the yellow screen being an issue in the iPad Pros or not, as I realiy do not want to be doing what Abacus was doing with constant returns and sampling the Apple Store inventory.

If it is announced as a defect, I will definitely be returning mine at that point.

As it is now, there is no proof that this is a defect or not and just Apple usng a different screen supplier.

Obviously, I am not very bothered by the tempeature color of the screen as I work with my own iMac which is setup for this color temperature for my work.

This is, probably, why I am not too perturbed about this. Some users prefer a cooler bluer color hue screen than one that is more warmer and has more yellow hue to the screen.

I'll wait this out to see what transpires over the next month or so.

All of you can do as you will, also.

Good Luck!

MichelPM,

Apple will never announce a defect in their screens...if they see what some of us are seeing and get enough complaints they will just adjust the screen suppliers. Supposedly Sharp is supplying the current screens....also Samsung is going to start supplying screens soon...so I'll wait....so from what your saying is if Apple doesnt declare it as a problem you'll keep it and if they do you'll return it..so it sounds like its not bothering you...I dont base my returns on defects or not, I know what my eyes saw and my video confirms this and for me its not acceptable to have a yellowed screen on an item that costs almost as much as a macbook air. At 1100.00 I want a unit that has a white screen...It should be perfect..no excuses...but enjoy your yellowed screen...lol