You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6S Rose Gold Easily Scratched?

Hi,


I'm using an iPhone 6S Rose Gold and noticed a lot of tiny scratches on the side when there is a casing around the 4 sides. Thankfully, the screen has no issues with scratching but the sides are bothering me. I see one part of the side, the paint peeling off? I don't understand how it can still get scratches when it is fully covered.


Does anyone have why is this happening? How do I prevent it? How do I fix it?


All my gadgets are from Apple and it'll be a great pity if my iPhone 6S is easily scratched even WITH protection. Please help!

Posted on Nov 21, 2015 11:16 PM

Reply
56 replies

Feb 1, 2017 4:19 PM in response to gailninette2

Yeah they keep saying that this is a cosmetic issue... here in Singapore some shops sells the back housing for about 180SGD including everything..


Look at the two options they gave me.. already went to local service provider and they said this was reported to Apple before and still waiting for them.. waste of time... now i have doubts about investing money on next iPhone...


User uploaded file

Apr 8, 2017 5:53 AM in response to MJFDJ

I've actually found that the same thing has happened to my phone. The only problem is that I've had my phone for a year now and only taken it out once or twice for a few seconds to change my case. The first case I had was one of apples cases and I took my phone out to change it and just found scratches near the back camera, text on the back and the headphone jack 😟User uploaded file

Jan 19, 2017 5:09 PM in response to mguel_navarro

Having the same issue... went to Apple service and had discussions with Apple support but no luck.. They simply said this is a cosmetic issue... Looks like they don't want to find out the actual root cause of this...


What I think is that rose gold case cannot hold normal usage conditions... Next time before I invest on iphone i will think twice coz I don't like to use phones with cov

Jan 30, 2017 6:08 AM in response to MJFDJ

Same here! I've been using the 6s Plus rose gold, for a year now. The paint of my phone has been chipping off like crazy. It's spreading to entire phone. I don't really know what could've caused it. It has had a cover since day one, so I don't see how and what could've caused it. Hoping Apple hears us out. Any solutions besides replacing the back panel??

Apr 22, 2017 3:22 AM in response to MJFDJ

i have the same issue! i currently have a gold iphone 6S and i've always used a case from day 1. however, a short period after i received the phone i strated noticing hairline scratches on the back of my phone. i ignored them and dismissed them as dirt. a while later, when i checked the back of my phone again i saw more tiny scratches dominating the entire back of my phone, at places around the camera, the phone buttons and its charging port. there are have been more and more scratches ever since and i'm puzzled as to why this is happening. i'm very annoyed as these tiny scratches are ruining the look of my phone. any suggestions to why this is happening?

Dec 8, 2015 3:00 AM in response to MJFDJ

I have the same problem with my iPhone 6s Plus Rose Gold. There are a lot of black tiny scratches at the lower right back part of the phone just a day after purchasing the phone. I'm very careful with my phone. i went to an apple store and they told me that maybe it's just dirt but it's clearly not the case. Apple wouldn't do something about this?

Dec 30, 2015 6:17 PM in response to MJFDJ

Finally!! Found people with the same problem. I have been doing so for months now. My iPhone 6S Plus Rose Gold also has black marks around the edges, almost like paint is peeling off. I thought it was only dirt as well, until almost all edges of my phone were filled with these marks.


I am VERY careful with my device and it's impossible for it to be caused by my negligence. I also have been noticing it about a few days from when I bought the phone and it has since spread out to almost all edges of my phone. I'm very disappointed. I have always made sure my gadgets dont get scratches, but thanks to Apple you dont need to do anything to get scratches all over your phone. 😠

Jan 31, 2016 1:50 PM in response to MJFDJ

I'm having a similar problem. Got my iPhone 6s rose gold just over a month ago. I have a massive scratch on the top. Not been dropped just normal use! Took to Genius Bar they said the can't help but suggest I use a apple approved case!

tthe manager did say the outer is made of light aluminium and therefore is a softer metal!

however this is not good I had my iphone 5 for 2 years and it still looks brand new!! Disappointed

iPhone 6S Rose Gold Easily Scratched?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.