CarPlay Will Not Connect or Stay Connected

Hello All!

Issue Resolved with CarPlay "Device Not Connected" / Disconnecting Issue.

I had the issue with Apple CarPlay disconnecting after roughly 2 mins after making connection with the lightning cable.

I tried with two lightning cables and two iPhones (happened with one phone and not the other.)

I found that the "Onavo" App that works as a VPN to save date is causing this disconnect with CarPlay.

Go into : Settings --> General --> VPN and if "Onavo" is there remove it!

Thanks!!

I have this issue but was able to reduce the incidence.

Not sure if car specific, I have a Porsche Macan, but maybe woth a try.

I use a regular apple cable and iPhone 6.

1) plug in phone before you start the car.

2) give it a minute before you turn on the car. I plug in before buckling up. even with the car off, I think the system still recognizes the connection.

3) turn car on.

4) when done driving, turn car off, wait a bit again, then disconnect phone. I had the best luck when opening the door to signal to the car a complete shut down of the media.

The only issue I run into now is that on a long drive or if I switch back and forth too frequently between the tuner and other screens/functions and carplay, it will ramdomly disconnect on its own. But I am able to be on carplay 90% of the time vs. lucky it even connects.

totally my issue...i plugged in my wife phone which is not on the beta and it works fine so I'm guessing its the beta that causes all of it!! ugh i like the ui on the beta but i can't deal with carpal not working!

Today I've updated my iphone to 9.3.5 hoping this would be the solution. Unfortunately still "no carplay device connected" ... I've tried 15 times.. with the OEM mercedes and OEM apple lightning cable. 1 time it found my iphone after manually deleting the MB profile out of the carplay devices list in my iphone.

Then I've tried something really stupid... and guess what.. my carplay now works perfectly..

I've tried a cheap 5€ knockoff lightning cable.. instantly carplay started working... I've tried it 20 times and it comes up perfectly..

I have no idea why, but my carplay won't work with the mercedes cable or the apple cable... but with this cable it just works..

I would suggest trying different cable brands out and see if this helps for you 🙂

MrsSpooky wrote:

Interesting!

I have the 2016 Honda with Carplay and I've been plagued with "This device is not compatible with Carplay" or "not connected" messages with my iPhone 6 Plus. I'd unplug the Apple cable, turn it around and plug it back in again. Sometimes that would work.

Yesterday I got my iPhone 7 Plus and tried it and it disconnected after a couple of minutes. Worked great for the 40 minute drive into work this morning, but driving home, no such luck.

I checked just now and did find a VPN app and vpn profile that I deleted. We'll see if that helps. Thanks much!

No VPN app for me either - but at one point I did have one.

Curious if a complete restart of your iPhone 6+ (same phone I have) resolves at least the "Device Not Connected" message / issue for you?

If I restart my iPhone before I plug it into my 2016 Civic Touring then it works almost every time (can't recall a time that it has not.) Have yet to find a reliable workaround for the "...device is not compatible..." message short of not leaving my iPhone connected to the car when I shut it off - but then I'll run into the "Device Not Connected" message when I plug it back in.

SCR

Interesting!

I have the 2016 Honda with Carplay and I've been plagued with "This device is not compatible with Carplay" or "not connected" messages with my iPhone 6 Plus. I'd unplug the Apple cable, turn it around and plug it back in again. Sometimes that would work.

Yesterday I got my iPhone 7 Plus and tried it and it disconnected after a couple of minutes. Worked great for the 40 minute drive into work this morning, but driving home, no such luck.

I checked just now and did find a VPN app and vpn profile that I deleted. We'll see if that helps. Thanks much!

Did you manage to sort this by any chance?

I've bought the exact same car as you (A Class 2016) and I'm getting the same problem. Was fine when first connected but it now won't pick my phone up when plugged in. Tried it with multiple phones and no luck but in a different car with CarPlay it connects straight away. The only way I can get it working is to reset the settings on the car and reconnect, which works straight away, but as soon as the engine is shutdown for a few minutes it won't pick phones up again.

Real nuisance when the CarPlay was one of the main reasons why I went for the car.

i have got the same problem with my new merc, very occasionally it will work but not for long and say that no device is connected or that it's not compatible. it charges phone no problem and Bluetooth seems to work fine and connects automatically. My dealer replaced my usb port, checked that the software was up to date (which it was) and that the wiring was all connected properly. It worked the first time I plugged it in and now carplay hasn't worked since. The car is going in for a proper diagnostic and repair for this problem hopefully this week or next so I will keep this post up to date if they find anything that you guys can try too

I had iOS 10 public beta on my phone before and it ended up ruining the carplay system so it had to be fully replaced. It caused the screen to twitch and skip on both backup and side cameras. I took the car in after not having it for 2 weeks and they ended up fully replacing the entire system with a new one but now the issues are coming back and I am thinking it has to do with the software and nothing with the car. I used to say and tell people I love Apple because everything just works but with CarPlay I am thinking slightly differently now. I even had an Android connected and it never had any issues so its on Apple's end.

No VPN at all....😢

Thanx a lot. I got notified from both posts.

I tried everything i found on the web, nothing works. The error seems to be known and i fear just a sw-update of the car's system will work.

It worked two times, after that i had these compatibility problems.

I tried so far:

- original cables, oem-cable

- reset car system

- reset iPhone as a new phone

- bt off

- wireless off

- engine running/not running

- leaving phone connected and start new

- being in special apps while connecting (e.g. iMessage)

I Have the same problem with my brand new mercedes A class.

it says no carplay device is connected or found.

I also tried everything but I am certain its a problem from mercedes, I have an iphone 5 and it works flawless with carplay in the Opel Corsa.

the weird thing is, my friends iphone 5s and iphone 6 do work in my mercedes...

Hi,

I've just bought the same car and I am having the same issue. Have you resolved yours?

How did you reset the settings?

Like you, car play was one of the reasons I went for the car. I have an android phone too and I connected that to the Bluetooth and now the Apple phone just connects to Bluetooth and not Apple Car Play.

Frustrating!