CarPlay Will Not Connect or Stay Connected

I had no luck in finding a solution yet.. the mercedes-benz dealership only had some silly tips which I already knew (are you using an original iphone connector and are you sure you use the right USB port...? 🙂 )

I have no idea who to contact at Mercedes-Benz for these issues..

I have the same issue as well and nothing works. I have reset the phone to new several times and I have had this happen on both iOS 9 and iOS 10 and if anything it is worse in iOS 10. I dont know if anyone else has the issue too that sometimes playing the music skips and messes up so I have to unplug and sometimes restart the phone. I have had issues on the iPhones 6s. 6s Plus and now iPhone 7 that I just got. I really hope Apple fixes this **** because it is very aggravating and makes it seem like they're losing theyre touch of things just working with no issues. Sometimes I have to shut of the car and restart it in order for it to work but then it disconnects shortly after by itself when the phones are still connected.

This is a very tough issue. You don't know if it's the phone's hardware or software, the cable, or the car's hardware or software.

How do you troubleshoot something like this and who even would do the troubleshooting? Does Apple have any kind of relationship with the vehicle manufacturers where their support teams can work together on a problem? And how widespread a problem is this anyway? And how many people having the problem would even report it or know how?

Yeah, this doesn't help at all, but I've been trying to figure out where to start with this beyond doing what's worked for others.

Just installed Pioneer AVIC-8100 NEX head unit into an Audi A4.

iPhone 6S - running 10.1.1

CarPlay disconnects continuously. I have no VPN app installed. May try and replace the lightening cable.

More testing tomorrow.

On my Honda Civi 2017 EX-T, Apple Carplay will not start anymore.. Worked for about a month and now, nothing!!!

Changed the Cable and even tried with My Wife's iPhone. Very disapointed

I also deleted all the Carplay Profiles on My iPhone and also removed my iPhone from the Honda System... Nothing

I do not have any VPN profiles. I will call my Honda Dealer to see if there's anything they can do but At this point, it is unclear if the issue is The Honda System or Apple Carplay. I will also test with Android Auto to see if it's working... if it does... Well I guess I will have to swith over to the other side. I didn't by the Honda Civic Touring because I was able to user the GPS on my iPhone using CarPlay. I was also dispointed that Google Map wasn't available and/or Waze.

I have the same problem with a new mercedes cla shooting break.

CarPlay starts but the says there is no compatibility.

iPhone 5, iOS 9.2, MB CLA

COol

+1

I also have a 2016 Honda Civic that is doing the same thing - showing "device not connected" shortly after connecting it. Seems to have gotten worse with the latest iOS beta.

SCR

Ignore my post... the next day it didn't work anymore.. the day after it worked on and off.. carplay is just crap in Mercedes

I have no VPN on mine. Issues no matter what.

Hey, I also have a Honda Civic 2016 and am experiencing the same issues. From the time I owned the car the problem became progressively worse. Long story short I'm told Honda has provided software updates for entertainment system but not yet available for late year Civic. One owner of earlier year Civic 2016 has received update and I'm told CarPlay now works fine.

I have a new Honda Pilot 2017 with Carplay and I've also had continuous problems from day one with, "This device is not compatible with Carplay" or "not connected" messages with my iPhone 7 Plus.

I have tried 3 Apple brand USB cables and a bunch of other brands.

I have deleted the device from the Honda system and re-added it.

I have powered my phone off and on again.

I have reset my phone.

None of these things have worked, and Apple Carplay is one of the main reasons I went for this model. This is VERY frustrating.

helpmybusiness wrote:

I have a new Honda Pilot 2017 with Carplay and I've also had continuous problems from day one with, "This device is not compatible with Carplay" or "not connected" messages with my iPhone 7 Plus.

I have tried 3 Apple brand USB cables and a bunch of other brands.

I have deleted the device from the Honda system and re-added it.

I have powered my phone off and on again.

I have reset my phone.

None of these things have worked, and Apple Carplay is one of the main reasons I went for this model. This is VERY frustrating.

Any chance you have Apple Music enabled and specifically do you have a large Apple Music library? A large Apple Music library seems to be at the center for many of the issues many of us Honda owners are experiencing.

I have a 2016 Civic and a 37000+ Apple Music library and when enabled, CarPlay "crashed" after two minutes of use. If I disable Apple Music OR use my wife's iPhone (who has a significantly smaller Apple Music library) then CarPlay works great!

FYI...I have done all of the same troubleshooting as you have (and then some) and have given up. Frustrating for sure.

Had exactly the same problem with my Mercedes A class from day one. Constantly having to turn it off/on until it eventually connected. Anyway took the car back to Mercedes who diagnosed it as a faulty USB port and since they replaced it, it works like a charm.

Before they fixed it, everytime we connected the lead to the phone the phone would still vibrate as if it's picked up the connection but 9 out of 10 times I'd get the same error messages you have been getting.

Best of luck getting it resolved!

I’m having an issue with Apple Music and CarPlay in my 2016 Honda Civic. Over a period of several months. I have been troubleshooting this issue in respect to different apple devices, cables, car settings, and the potential of other factors causing the issue. I have been able to identify the steps needed to reproduce the issue. The issue is not limited to a specific Apple device, and affects other car infotainment systems with CarPlay.

The issue is this, I can connect my iPhone to my vehicle and the CarPlay interface will come up fine. After approximately 2 min the screen will say device not connected. Sometimes it will continue to play music but the only way to get CarPlay to come back up and work properly is to unplug the phone and plug it back in.

My research and troubleshooting has led me to discover that the issue is in some way related to having a large music library and having iCloud music library turned on. It is as if the cars system is trying to build an index of all the song titles in the library and around the two min mark it hits some sort of limit and crashes the entire system. I have tried to resolve this issue through several means with no success other than simply turning off the iCloud music library. I would really like to be able to have access to my music library and use CarPlay but am unable to do so until this issue is resolved.

As I have been able to reproduce the issue with other vehicles and CarPlay systems I’m not sure if the issue is more of an Apple issue or a car system issue. I am inclined to believe that Apple could resolve the issue as there was a previous version of iOS where my vehicle did not have this problem.

However the problem seems to be related to a memory issue in the car infotainment system itself. It could easily be resolved with a setting where you could turn off indexing of the music library. I had a similar issue in an older Ford vehicle and this was the solution. I tried to do this by turning off the song by voice setting thinking that setting is what causes the system to try and index my music library, but that didn't resolve the problem.