The website "ad.doubleclick.net" requires a client certificate when I open Safari. What does this mean? It gives me 3 certificates to choose from.

What does this mean and why is it popping up? The website "ad.doubleclick.net" requires a client certificate. It happens when I open Safari and it gives me 3 certificates to pick from. Just started today. Thus far I've been hitting cancel.

MacBook Pro, Mac OS X (10.7.5)

Posted on Dec 8, 2015 11:48 AM

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29 replies

Dec 8, 2015 8:30 PM in response to max klemes

I got this today as well with the 3 certificates to choose from. Two of them started with com.apple.idms.appleid.prd. One expires in 4 days and the other one in 2017. Otherwise they are identical so I think this is where Safari gets confused. I went into Keychain and deleted the one that expires in 4 days by searching for it under "All Items". I closed Safari and right clicked on the Dock Icon as well to Quit. I opened Safari and the next time I got the popup I selected the one certficate left for com.apple.idms. So far so good.

Dec 12, 2015 11:21 PM in response to SMBW

This could be an issue with corrupt certificates that are being stored in Keychain Access. The corrupt ones are the ones listed in that dialog box that says "The website ad.doubleclick.net" requires a client certificate. The fix:


  1. Open Keychain Access (open Finder, then go to the Applications > Utilities folder, Keychain Access is in the Utilities folder).
  2. In Keychain Access search for all of the certificates that are listed in Safari dialog that tells you "This client requires a certificate".
  3. When you find those particular certificates, select them and then DELETE those specific certificates out of Keychain Access.
  4. Restart Safari.

Hope this helps.


Dec 8, 2015 8:45 PM in response to SMBW

I was getting prompted for a client certificate for ad.doubleclick.net whenever I visited youtube.com using Safari.


I managed to get rid of the problem by blocking ad.doubleclick.net. Here's how you can do the same:


1. Open the file '/etc/hosts/' in your favourite text editor.

2. Add the following text on a new line: '0.0.0.0 ad.doubleclick.net'

3. Save the file


You will be prompted for your administrator password when you open and save the file. Test the result by reloading a problem page in Safari. It should take effect immediately.


I hope this solves the problem for you too.

Dec 13, 2015 7:58 AM in response to nallenscott

Folks who are up on this problem have suggested on other threads that this is double-click's problem, not yours. Double-click has mis-configured their server settings.


It is therefore not appropriate to delete any of YOUR certificates, or take any other action on your part. This is likely to be their problem, and they will eventually fix it.

Dec 8, 2015 4:00 PM in response to warlocktfc

You can still use the helpful answer in safari as well as chrome. Some of which you can use on the Iphone. Also you could go into the preferences on safari and settings in chrome and disable extensions. If the pop up now does not come back, then it's one of the extensions You can turn them off one at a time till you find the one causing it and delete it.

Dec 8, 2015 1:51 PM in response to SMBW

SMBW wrote:


Hi BobTheFisherman, I did as you suggested and it happened once more but seems to have stopped for now. We will see. Any idea why that just started happening? Thank you for your response.

At some time before it started happening you visited a site that created the error, for whatever reason. Force quitting Safari and restarting with the shift key pressed prevented Safari from opening previously visited sites, including the site that produced the error message.

Dec 8, 2015 1:44 PM in response to my ginger

Hi My Ginger, I had done already done what you suggested and I rebooted my computer and it was still happening. I'll try your suggestion again and reboot once more and see if that solves the problem. I already had the settings with the third party cookies. I've kept all settings as they were when I bought this Mac in 2011. Thank you so much for your response. If all else fails I'll just keep hitting cancel. Do you have any idea why this just started happening?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The website "ad.doubleclick.net" requires a client certificate when I open Safari. What does this mean? It gives me 3 certificates to choose from.

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