iOS 9.2 causing lag in Logitech Create keyboard for iPad Pro

My keyboard has had the same lag issues. However, it randomly started working in all apps except for Apple Pages and a word processing app called Mellel. For some reason, these are the only apps in which I can provide evidence of the lag. And yes, these two apps are unusable with the lag. Microsoft Word works just fine. But as I stated, when I first purchased the iPad and used it with the Logitech keyboard, the keystrokes lagged in all programs.

I have recently updated to iOS 9.2.1 and the issue is still present.

Logitech will replace the keyboards under their one year warranty if it can be demonstrated that the keyboard lags on a different iPad Pro from the one you are experiencing the lag on. This may suggest that it is viewed on their part as a hardware issue with the keyboard. Head over to logitech's website and open up a warranty claim with them. I found that they responded quite quickly.

I chose not to replace the keyboard since it is wokring in most of the apps, except for Pages and Mellel, as I stated above. Nonetheless, I may head to the Apple store and see if another keyboard works with those apps.

nathanfrench wrote:

My keyboard has had the same lag issues. However, it randomly started working in all apps except for Apple Pages and a word processing app called Mellel. For some reason, these are the only apps in which I can provide evidence of the lag. And yes, these two apps are unusable with the lag.

For what it's worth I have the same issue with the Apple Wireless Keyboard and on-screen keyboard when using Pages on my iPad Air 2. The lag–typing a character and its appearance on the screen–makes Pages frustrating and difficult to use. The issue is identical when using the wireless keyboard or on-screen keyboard: I can type a nearly complete sentence in Pages using the on-screen keyboard with the iPad in portrait mode before the first word appears.

I've tried rebooting, closing all open apps and using smaller files. File size doesn't seem to be an issue: I split my 18 chapter novel into 18 single-chapter files and the problem didn't appear to get any better or worse. But it's very noticeable which makes using Pages a frustrating experience. I believe my typing speed on my electric Smith Corona typewriter was higher (and with less lag) than on the iPad Air 2 with the Apple Wireless Keyboard.

This is what has stopped me from buying an iPad Pro.

Thank you for this.

I have not tried my Apple Bluetooth keyboard in Pages on my iPad Air 2. However, I did just try it on my iPad Pro, and the Apple Bluetooth keyboard does work in Pages and in Mellel just fine. So the Logitech keyboard for the pro remains a suspect in my mind concerning this issue. But of course, it could still be an issue with iOS 9.2 and the keyboard.. I have a genius appointment on Saturday. I will post my results of my Logitech keyboard on a different iPad Pro.

nathanfrench wrote:

I have not tried my Apple Bluetooth keyboard in Pages on my iPad Air 2. However, I did just try it on my iPad Pro, and the Apple Bluetooth keyboard does work in Pages and in Mellel just fine.

Interesting – thanks for testing the Apple Wireless Keyboard. So you saw no lag between typing on that and characters appearing on the screen? I wonder ... I had to return two Apple iPad Air 2 devices, so I'm on my third, due to a manufacturing defect associated with sound. The speaker made loud snapping and crackling sounds when alerts happened or video started playing. Apple exchanged each one but the typing lag in Pages ... makes me wonder what the problem is. I wrote my novel on my iPad and the upgrade to the iPad Air 2 has been a disappointment. I'm sorry I sold the previous one. Good luck with your setup.

Solutions are at hand!

Out of desperation I had filed a warranty claim with Logitech and after some pushing on my part they sent me a new replacement keyboard case. Notably, the new case carried a different part number and has a different appearance in that the keyboard background is no longer space grey with black keys but is all black. The new keyboard is even branded differently as Logi by Logitech. However, the replacement keyboard did in fact address the key drop, shift key and space bar odd behavior, and lag. Clearly the new case has some different firmware that addresses the problem.

However, within an hour of receiving the replacement keyboard case via UPS, I also gained the ability to download iOS 9.3 beta 2 from Apple which also has been reported to solve the problems. Out of curiosity I put the old faulty keyboard case back on the iPad Pro to see if the iOS update would fix the problem. Interestingly something happened I have never seen before on an iPad. A notification popped up of an "Accessory Update" being available as soon as I connected the old keyboard. I ran the little utility and it appeared to update the Logitech keyboard case firmware! After letting this run, the old original keyboard case behaved just like new and there are no longer any detectable errors. Notably, the accessory update did not run with the new replacement keyboard so it obviously already had the firmware update built in upon shipment.

Now the decision I face is which keyboard to return. The original or the replacement. The new keyboard case seems to contact the iPad screen in an unhealthy way which is a problem I have heard about from others. This leads me to think that maybe I should keep the original.

At any rate, a fix is in the works and you can get it now by signing up for the iOS beta testing program and download iOS 9.3 beta 2 or you can just sit tight and suffer through it until iOS 9.3 is released to the public but I am not sure when that might be scheduled to happen.

By the way, the Night Shift mode in iOS 9.3 is really nice in that it reduces the blue light from the iPad screen for night time viewing thus interfering less with your circadian rhythm and reducing eye strain. That alone might be a reason to try out the beta versions of iOS.

Hope this helps everyone. It sure has been a frustrating month or so dealing with this issue.

Cheers!

Tank you!!!

Now Logitech Create runs perfectly!

iOS 9.3 beta 2 does work and can be downloaded by public beta testers now. The CREATE firmware update runs automatically once iOS 9.3 beta 2 is installed and the keyboard is newly connected. All dropped key and lag issues go away entirely and the keyboard operates as advertised once installed. I did this yesterday 1/27 and all is working well again. Finally!

Note, iOS 9.3 beta 1 did not address the problem...you must have the latest public beta 2 version for the accessory firmware update to run.

Hope this helps.

Cheers!

Bingo! Works like a dream. Thank God. God love Apple though. Had a chat session going with a guy who tried to tell me they wouldn't know anything since it was logitech. Claimed not to be at all familiar with the keyboard. Then a phone chat yesterday where the guy was more helpful but wanted me to do a restore. I wonder why they don't have the basic info of what's in the next ios release. They've only got a handful of products. Anyway, it works and that is the main thing!

I have decided to upgrade to the iOS 9.3 beta 2 in order to correct the issues with the logitech create keyboard. Indeed, the firmware upgrade improved greatly but I still experience few issues with thIs keyboard.

- The keyboard suddenly stop to work as if it shut down and suddenly wake up with the back light.

- There is some few and rare lag that are still there too.

Is there anything special to do after the firware upgrade? Do we need to do a hard reset of the iPad Pro?

Thanks in advance for your help

logitech Create keyboard will not work with iOS 9.2 or 9.21. Apple knew of these issue what back to early Jan. I was told my Apple that they did not want to patch the keyboard until 9.3 final comes out. Beta 7 is flaky.