Upgraded to 12.3.2.35 and now iTunes Store screens flashes

I just upgraded to iTunes 12.3.2.35 and now the iTunes Store screen flashes black. It happens 1 to 2 times per second, only the content portion of the screen (not the menu bar, etc.)


I've tried rebooting, diagnostics, etc. Does anyone have a fix?

This is my diagnostics screen:

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

MSI MS-7721

iTunes 12.3.2.35

QuickTime not available

FairPlay 2.9.13

Apple Application Support 4.1.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 9.1.0.6

Apple Mobile Device Driver 1.65.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


Current user is not an administrator.

The current local date and time is 2015-12-12 12:17:11.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Advanced Micro Devices, Inc., AMD Radeon HD 7560D



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService 12.3.2.35 (x64) is currently running.

iTunesHelper 12.3.2.35 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

iPad 2 Wi-Fi, Windows 7

Posted on Dec 12, 2015 12:54 PM

Reply
116 replies

Dec 16, 2015 7:19 PM in response to boychik083-

I'm having the same issue and it only started since I've upgraded to the most recent version of iTunes. I also have an AMD card, an HD 7870. I checked my graphic card drivers and I have the most recent stable drivers as well. My graphic card is running fine as far as I can tell, temperatures, etc and I have played various games with no problems since the problem has started.


Any ideas on when a solution may be available from Apple?

Dec 18, 2015 8:47 AM in response to gribbled

Just got off the phone with itunes support. They claim they were unaware of the problem. Had them share my screen and verified the problem. Also showed them this thread so they see it's not an isolated problem. The problem will be reported today and hopefully fixed in 1-2 days. If not, I plan to do a system restore also to reinstall the prior version of itunes.

Dec 18, 2015 9:25 AM in response to ecamer34

I'm running the latest version of Windows 10 and acquired the same problem after recently installing the latest version of ITunes. The store screen developed an annoying flicker or flashing. Nothing mentioned in these posts seems to work. Here's my solution - stop buying ITunes products until they fix it. Nothing like a little negative incentive! This would have showed up in a basic software test. To release a software version with such an obvious bug is sloppy and a real dis-service to Apple customers.

Dec 19, 2015 3:59 PM in response to xmchanx

I'm also experiencing the flashing. Windows 7 64-bit.



I've had iPhones ever since the iPhone 3G and after getting a 6, I have to say I've experienced a large number of bugs all over the place that include my phone and the iTunes software. Things get deleted, don't download, or just down right malfunction. I'm starting to become quite frustrated. I went with apple because of the simplicity, functionality, and dependability...

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Upgraded to 12.3.2.35 and now iTunes Store screens flashes

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