Upgraded to 12.3.2.35 and now iTunes Store screens flashes

Temporary Solution: On high resolution monitors more than 2048 pixels wide, the iTunes window needs to be shrunk to a smaller size. Do not run maximized. Shrink the iTunes window until the Store renders properly.

This appears to be a rendering issue with higher resolution monitors.

My current resolution is 2560x1440, Windows 10 Pro, iTunes 12.3.2.35. iTunes Store and the New Tab will properly display until an iTunes resolution of about 2048 pixels wide. Anything wider than that, the windows starts going crazy.

I think it has to do with the "Highlight" album and artist selections at the top of the browser. I think it can't draw correctly past 2048 pixels. And since that's a base 2 number (2^11), it's probably a programming error within the iTunes browser.

I spoke to a "Michele" through Apple Support and she documented everything I found and marked it as a bug.

We have the same problem.

Installed the latest iTunes update yesterday 12.3.2.35 and now, whenever we run up iTunes and go into the iTunes Store, the screen flickers a couple of times a second on average. If we click out of the iTunes Store into another area of iTunes, the screen stops flickering.

iTunes Store was working fine prior to the update.

We are running Windows 7 Home Premium Service Pack 1, 32 bit under an Intel core 2 duo chipset. 4GB Ram.

Our video card is an AMD Radeon HD 6800 Series so we updated the driver on that to 15.200.1062.1004 but no change.

Some users report re-sizing the window but we are only on a 21 or 24 inch display at 1920 x 1080. However, we tried two things: 1) Resizing the iTunes Store window. No change. and 2) Dropping the resolution to 1600 x 1200. No change.

The problem clearly is some sort of incompatibility but we don't know what.

If anyone can help solve it, thanks in advance.

Hello everyone,

I have same problem with flickering screen since 12.3.2 update. I have Windows 10 and have even reinstalled Windows 10 (don't go there) and tried everything that Windows suggests: http://windows.microsoft.com/en-gb/windows-10/troubleshoot-screen-flickering

I have even unchecked "use hardware acceleration when available" on Firefox but nothing has worked. iTunes support (sent an email) suggest I ring them and pay for some advice. Fair enough but I am not going to pursue that because everything was fine until this update and the iTunes screen started flickering before I reinstalled Windows 10.

This does not work. We have to wait for the Apple elves to work this out.

Changing the window size does not help me either. I notice my CPU gets worked up while the screen is flashing. How annoying.

I use iTunes 64 bits 12.3.2.35 on windows 7 and after the upgrade I have the same flashing black problem.

What version of iTunes are you using 64 bits or 32 bits?

My data

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Sony Corporation VPCSE1E1E

iTunes 12.3.2.35

FairPlay 2.9.13

Supporto applicazioni Apple 4.1.1

Libreria aggiornamento iPod 12.0

DLL unità CD 2.1.3.1

Dispositivo mobile Apple 9.1.0.6

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

MusicID Gracenote 3.06.1.3084

Invio Gracenote 3.06.1.3084

DSP Gracenote 3.06.1.3084

WebKit abilitata.

Display video

ATI Technologies Inc., AMD Radeon(TM) HD 6630M

ATI Technologies Inc., Intel(R) HD Graphics 3000

I'm seeing the issue with both the 32- and 64-bit versions of iTunes 12.3.2.35. Looks like this one's a universal bug, not dependent on OS or window/monitor size.

Just to be sure, make sure you're changing the width of the window, not the vertical length. If you've already done that, sorry to hear it doesn't work.

I'm also seeing this issue running 64-bit iTunes 12.3.2.35 on Windows 10 Home on an HP Stream 13. Changing the size of the iTunes window has not helped. My resolution is set at 1366x768, which is the recommended setting for my PC and did not cause any issues in previous versions of iTunes. I haven't restarted my machine since the original restart that was required to finish the iTunes installation but I don't believe that it would have any impact.

Has anyone been able to fix this issue, even temporarily?

Is there any response from Apple on this issue? You would think support would be rushing to fix a bug this major.

ok this is stupid every time I download a new version of itunes something messes up. I'm getting really tired of having to re-download this stupid thing if its not going to work. Every time I go into the store it flashes, and it wont stop.

Hi all

No - there appears to be no workarounds for this issue and from the posts so far it is happening under various versions of Windows (7, 8 and 10), 32 bit and 64 bit, different graphics cards, different size monitors and different resolutions. Although one user (with a big monitor and very high resolution) appears to have found a workaround by reducing their iTunes window size, other users with smaller screens and resolutions which are more common have not found that to work.

All people with the issue report no problem with the previous version of iTunes store.

In conclusion this is a big bug in iTunes 12.3.2.35 and we hope Apple is working on it. A shame they have not responded to this thread although I now think there are other threads running a similar topic. Not sure if they've had a response.

Thanks

Actually - one thing to note.... those that have all mentioned a graphics card appear to have mentioned various models of AMD Radeon(TM) cards. Could others comment on their graphics card and version? We did upgrade the drivers on our graphics card but it didn't make a difference.

Thanks for update. I just did the Run-> "dxdiag" and there is nothing wrong with any of my graphics cards.