r1nzl3r wrote:
For those that are still complaining about this not working
CALL APPLE
Once I called them the issue was fixed in a matter of days. If you don't contact them, chances are this will not be fixed for you. Don't like it? Go to Android or worse...Windows Phone.
I called Apple support last night (2/10) and spoke with a very nice agent. He asked if I had tried simple resets like Network Settings and trying to delete the iCloud backup file, and I said yes. After he spoke with his manager, he said my only option would be to Erase my phone totally (I have a PC iTunes backup) and try to then use iCloud backup from a virgin phone. If that worked, then he said the root cause problem was my phone software. If not, it was my iCloud server data. I tried the restore, still could not use my iCloud account to do a manual backup JUST LIKE EVERYONE HERE SAYS, and I called them back.
I got a new agent after the restore and gave her my original case ID. She said the first agent did offer correct advice, and that she will raise a tech support ticket. She said this has been "small issue" with some users, but there is no simple solution. I mentioned that many forum users have called Apple Support and that something Apple did seemed to fix the backup problem in most cases, then I asked, "what is the usual solution for most people?" She did not have an answer.
It appears the phone agents are not aware or able to tell you that the problem most of us are having is server side, probably simple data corruption that is not user-deletable.
I await progress from the technical support service ticket.
For those of you that have had success after calling Apple Support, did they explain to you what the root cause problem was? The staff members I spoke to were clearly not aware (deliberately or not) of how to solve this problem. There is no orchestrated response here, they suggest all the basic "reset" tricks that a 3rd party website would suggest. They definitely do not say "Oh yes, we can fix that, here let me do it for you."
