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iOS 9.2 iCloud backup still not fixed!!!

So I've been plagued with the Backup could not be completed problem and I've been waiting for Apple to release a fix and I was happy to see this problem mentioned as one of the bugs dealt with in iOS 9.2, BUT it was not actually fixed!

Now my phone is not backed up at all after all Apple geniuses advised that I delete older backups from iCould and try again, my MacBook storage is too small to carry my 128gb iPhone backup and now if my phone dies for some reason all my life is gone with it, well most of it!

Tried backing up my iPhone to external storage but Apple won't let you do that cause we are freaking slaves and not free to do what we want, so now I hope they would finally listen and address this issue that has been mentioned many times before!!!!

iPhone 6 Plus, iOS 9.2, 128 GB

Posted on Dec 13, 2015 9:14 PM

Top-ranking reply

AshDBash

Level 1

9 points

Posted on Dec 15, 2015 4:25 AM

I have been going through the exact same thing. Have tried resetting network settings, signing out and back into iCloud, soft reset, changing what is being backed up, and recently before 9.2 deleting the old backup off iCloud. Now I'm in same situation have iPhone 6 Plus 9.2 128 GB with no icloud back up saying could not complete and last backup never! I did manage to get a backup to my iMac but really really don't want to do a factory reset and restore unless I'm for sure it will fix the problem.

Apple please help. You have acknowledged the problem but apparently the attempt to correct it with 9.2 did not work.

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199 replies

nckmrtn

Level 1

0 points

Jan 25, 2016 7:48 PM in response to omarfromcalgary

I am also receiving the "iCloud Backup Failed: There was a problem enabling iCloud Backup" message on both my iPad and iPhone so I called Apple Support - the representative I spoke with said that this is a known issue and is resolved in iOS 9.2.2 which is releasing tomorrow.

jerry550

Level 1

4 points

Jan 25, 2016 7:49 PM in response to jabbermac

Good to hear. Thanks for the update.

Jan 25, 2016 11:21 PM in response to nckmrtn

SO a new software update coming out Tuseday to fix ICloud backup is that what the apple tech said?

Jan 26, 2016 8:02 AM in response to nckmrtn

I'm having the same issue. Not seeing an update yet today. Somehow I think the rumor of a backup today is bogus, I don't think Apple has ever given out a date of such an update.

Come on Apple, this is the very opposite of what you stand for. I need "It Just Works", and I need it now.

jerry550

Level 1

4 points

Jan 26, 2016 8:52 AM in response to omarfromcalgary

Since as of now Apple system status is indicating no problems with icloud backup, it would be helpful to report it to Apple support.

https://www.apple.com/support/systemstatus/

r1nzl3r

Level 1

0 points

Jan 26, 2016 9:24 AM in response to omarfromcalgary

I had to contact Apple and now their engineering team is looking at it. Apparently my iCloud backups are corrupted. I cannot delete the only backup in there. It looks like this started when I loaded the iOS 9.3 beta and used my primary iCloud account (which I probably should not have). Lesson learned about testing betas!

nckmrtn

Level 1

0 points

Jan 26, 2016 10:43 AM in response to Scoobie10

That's what the representative I spoke with last night had told me, but as of right now it's looking like he just wanted to get me off the phone.

r1nzl3r

Level 1

0 points

Jan 26, 2016 10:45 AM in response to nckmrtn

I was on the phone with them for a little over an hour..I don't believe there was anything else they could do for me over the phone.

Jan 26, 2016 11:16 AM in response to nckmrtn

Apple is probably still testing the new software out. It will probably be out some time this week. Hope the new software works. Cross our fingers.

FreddyMe

Level 1

0 points

Jan 26, 2016 12:41 PM in response to Hhh000295

I guess Apple will be doing it's earnings call today can someone tell Tim Cook iCloud is messed up and can they fix it PLEASE!!!

AshDBash

Level 1

9 points

Jan 26, 2016 12:55 PM in response to FreddyMe

Went ahead and called support again just now. Started a case and spoke to a advisor who was going to start the same old troubleshooting nonsense. I stopped him and explained that this is an ongoing issue and told him the consensus is that there is an iCloud server communication to device issue going on. i gave him reference to this thread and he contacted a senior advisor who said they are aware of a problem and are working on a solution "tirelessly". Also said will be part of the next update. I asked when would it be and he gave the same old not sure at this time but soon. I suggest everyone does the same thing and call get a case and reference this thread.

14 weeks without iCloud backup.