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iOS 9.2 iCloud backup still not fixed!!!

So I've been plagued with the Backup could not be completed problem and I've been waiting for Apple to release a fix and I was happy to see this problem mentioned as one of the bugs dealt with in iOS 9.2, BUT it was not actually fixed!

Now my phone is not backed up at all after all Apple geniuses advised that I delete older backups from iCould and try again, my MacBook storage is too small to carry my 128gb iPhone backup and now if my phone dies for some reason all my life is gone with it, well most of it!

Tried backing up my iPhone to external storage but Apple won't let you do that cause we are freaking slaves and not free to do what we want, so now I hope they would finally listen and address this issue that has been mentioned many times before!!!!

iPhone 6 Plus, iOS 9.2, 128 GB

Posted on Dec 13, 2015 9:14 PM

Top-ranking reply

AshDBash

Level 1

9 points

Posted on Dec 15, 2015 4:25 AM

I have been going through the exact same thing. Have tried resetting network settings, signing out and back into iCloud, soft reset, changing what is being backed up, and recently before 9.2 deleting the old backup off iCloud. Now I'm in same situation have iPhone 6 Plus 9.2 128 GB with no icloud back up saying could not complete and last backup never! I did manage to get a backup to my iMac but really really don't want to do a factory reset and restore unless I'm for sure it will fix the problem.

Apple please help. You have acknowledged the problem but apparently the attempt to correct it with 9.2 did not work.

View in context

199 replies

Sbabb

Level 1

4 points

Jan 26, 2016 3:33 PM in response to Eschelon_53x11

MIne still does not work.

Anil P

Level 1

0 points

Jan 26, 2016 3:38 PM in response to Eschelon_53x11

Enabling iCloud Backup succceeded, confirming that bug at least appears to have been fixed on the server side.

It is now backing up, estimating 45 minutes remaining (I guess since it is a complete fresh backup, not incremental).

Fingers crossed.

jbrsci

Level 1

4 points

Jan 26, 2016 4:15 PM in response to Anil P

I still cannot get iCloud backup to work on iPhone 6 64GB. I have tried today deleting my 0MB backup file in iCloud and hard reset of phone. When I start a backup, it chugs for 20 minutes, gets nearly done on the progress bar, then says "The last backup could not be completed" all over again.

For those that succeded, what are your methods????

r1nzl3r

Level 1

0 points

Jan 26, 2016 4:26 PM in response to jbrsci

Yea I can confirm that I CANNOT backup either. My wife's phone does a backup with ZERO issues (we both have the 6S plus 64GB).

Jan 26, 2016 4:36 PM in response to omarfromcalgary

IT'S WORKING!!!!

All I did was call Apple about a week and half ago. They talked sent the issue to an Engineer and now it works.

If you are having an issue Call Apple. If you are paying for iCloud they will help.

It;s an issue on the iCloud system that an engineer needs to clear out / completely delete any old backup's..

2 phones were not working and now both are backing up.

Anil P

Level 1

0 points

Jan 26, 2016 4:46 PM in response to jbrsci

One possible thing to note - when turning on backups again, it looks like it turns on backups for *all* apps, which could cause your backup to exceed the available space if you have the default iCloud storage. Try going into the icloud -> storage -> manage storage -> this iphone -> show all apps and turn off any apps that you don't care to backup (for me, photos and messaging apps with lots of photos/videos would consume several GB, and I don't need them backed up from the phone)

jerry550

Level 1

4 points

Jan 26, 2016 5:02 PM in response to omarfromcalgary

Happy to say that iCloud backup is now working on my iPhone 6 Plus and iPad Air, here in Murca. I am a little sorry to see that Apple must have kept their support people in the dark while they fixed this. This may explain why some people were told that it would be fixed by an IOS update today. They were probably led to believe that it would be resolved by today. An IOS update to fix a few problems seemed unlikely since Apple would run the risk of fixing a few by breaking millions with an update.

AshDBash

Level 1

9 points

Jan 26, 2016 7:05 PM in response to jerry550

Still not working for me. Tried multiple times for a manual backup still getting last backup could not be completed. Will try again tomorrow maybe it is delayed for some people. or atleast hope so!

Jan 27, 2016 1:53 AM in response to AshDBash

Fixed today without iOS update.

Apple should be more clear with this kind of bugs...

thanks!

PhB66

Level 1

4 points

Jan 27, 2016 1:57 AM in response to AshDBash

Now I can activate icloud backup, but the backup never ends, still the message "last backup could not be completed".

Is it working for all of you ?

jerry550

Level 1

4 points

Jan 27, 2016 2:02 AM in response to PhB66

It's now working for me on 2 devices. Each full backup took almost an hour. It looks like they're on the right track with the fix, so keep trying.

Jan 27, 2016 2:04 AM in response to omarfromcalgary

Mine is working too!

Jan 27, 2016 2:35 AM in response to germaocruz

Yep, working for me too!

PhB66

Level 1

4 points

Jan 27, 2016 3:38 AM in response to jerry550

Still "not completed" for me...

r1nzl3r

Level 1

0 points

Jan 27, 2016 3:58 AM in response to PhB66

I'm curious to know if anyone here is having a problem that previously or currently is trying to use any of the iOS betas? My backups stopped working the minute I tried the iOS 9.3 Public Beta (prior to that it worked perfectly fine).

iOS 9.2 iCloud backup still not fixed!!!