After updating to 9.2 when I open my music app there's nothing but a picture of a girl listening to music. I can't listen to my music!! WTH? No access to my library. Please help.

Hello jinthereddevil,

If I understand correctly you are unable to get past the initial splash screen advertising Apple Music. If there is not a link that says Go to My Music under the pink button to join Apple Music I would start by quitting the Music app:

Force an app to close in iOS

1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.

When you have done that restart the device and test the issue again:

iOS: Turning off and on (restarting) and resetting

That should refresh the app and allow you to continue. If not you can also disable Apple Music in your Settings:

Go to Settings > Music...

Show Apple Music: Apple Music members can show or hide Apple Music content. To hide the For You and New buttons, turn off Show Apple Music.

From: Music settings

Thank you for using Apple Support Communities.

Hello, I am having the same issue. Forcing the app to close doesn't work. Resetting the iPhone (turning it on and off) does not work. Having Apple music turned on or off in settings doesn't work. In short, none of the options provided allow me to access my music on my phone.

The only solution to this problem is to sign in to your iTunes Store account. Once signed in, all our offline music before will show up. Problem solved!

Nothing Sterling suggested worked for me either. I was already logged in to my iTunes Store account but the problem, after about a hour just seemed to fix itself. Also, it happened on all of our various phones and devices so it wasn't a device issue. It would be nice if this didn't happen over Christmas when all those Bluetooth devices and headphones were being tried out for the first time. Must be coming to the end of the Steve Jobs era.

None of these actions fix my issue...when trying to access my music all I get is the screen with picture of some girl listening to her music. Very frustrating.

Any other ideas? None of these have worked. Just grateful I haven't updated my ipad and can access my personal music on amazon app.

Had the same issue. Been fiddling with it for days and found a work around -

Go to settings - music - join Apple Music.

that takes you you to the same picture but now you have options.

EEither join Apple Music (which I didn't bother with)

or go to my music

Hope that helps

did on mine

Ok, I went through these steps multiple times without success--it might work for a while then revert to the wretched woman with her stupid earphones. Then I turned on Apple Music in settings, did a hard reset, and it worked Ok, but did one more thing: went to the music app and stepped through declining the free 3 month subscription (I'm in a remote area with a 10 gig, slow monthly allowance so I don't stream anything and I like the music I own, and don't want more monthly bills). This seems to have eliminated the problem. The bug appears to be related to Apple's advertising for its free subscription trial.this reflects one thing I detest about Apple-the never ending effort to force people to comply with what Apple App folks want, not what the user wants. the last screen on my iPhone is full of unwanted Apple applications that suck up memory and can't be deleted.

Here is the fix

Go to settings - music - sign out of itunes

Then go back to music and open it, you will see the pic of the girl again, wait 30 seconds and you will get 2 options

Option 1 - join 3 month trial

Option 2 - my music

Select my music and now you can listen to music

You can then go back to settings - music - sign into itunes

Then you will see under settings - music will be a new option, join apple music this is obviously the trial

Enjoy your music

Peace in Lord Jesus name

I tried this and it didn't work for me. This is really frustrating that I can't access my music!!

Thank you - This was the most helpful suggestion - it worked for me !

Have tried all proposed suggestions in thread to no avail. the picture just appeared today though I have been upgraded to iOS 9.2 since release. The picture is shown here as infinitum: http://imgur.com/a/AOiJs..jpg

Hi. I couldn't hear music in the car, and when I stopped, I accessed music, saw the girl with the headphones.. It was frustrating at first, so I turned off the phone. When I came back to the music screen, I just tapped it a couple times, and "an error occurred" showed on the screen with the woman, then a circle of lines, and then my music came back with the familiar screen. Not sure why this worked, but I'm glad I can access my music and playlists again.

This works for me. Just reboot your iPhone and start the music app again. You'll see the picture of the girl listening to music but this time with options at the bottom for you to try Apple Music for 3 months or Just go to My Music. I clicked on Just go to my Music and it took me my to the regular music app.

We saw this on all three of our iOS devices last night: a splash screen with no options. I didn't explore further last night.

This morning, I quit Music (double tap Home button, swipe up on Music screen in the list). I restarted Music and after a few seconds a progress wheel showed up, then the options to start a free trial or go to my music.