You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I updated my iPhone 6 to iOS9.2 and now when I open the music app I can't access my library. It's only a picture of a girl listening to music with apple music written on it. There's no menu bar, no options or buttons to navigate to artists or music. It's so frustrating. How do I solve this? Thanks!
iPhone 6, iOS 9.2
Hello jinthereddevil,
If I understand correctly you are unable to get past the initial splash screen advertising Apple Music. If there is not a link that says Go to My Music under the pink button to join Apple Music I would start by quitting the Music app:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
That should refresh the app and allow you to continue. If not you can also disable Apple Music in your Settings:
Go to Settings > Music...
Show Apple Music: Apple Music members can show or hide Apple Music content. To hide the For You and New buttons, turn off Show Apple Music.
From: Music settings
Thank you for using Apple Support Communities.
This worked for me. The only difference is that the choice wasn't My Music, it was Not now.
I had an issue with my network recently and went to my Apple shop. i was told i would need to update to ios9. i told the guy that I hate updating my phone or itunes as it always causes problems.
Anyway, I had to do it and afterwards my calendar wouldn't work as it should, and this music issue was another problem. Apple have been aware of these bugs for ages but couldn't care less. No wonder people are falling out of love with Apple and their share price is in freefall.
I hate these stupid updates they mess everything up instead of fixing a problem they cause one or in my case many.
After updating to 9.2 when I open my music app there's nothing but a picture of a girl listening to music. I can't listen to my music!! WTH? No access to my library. Please help.
