I have an email stuck in my outbox and it won't allow me to delete it

I tried to send a video attachment from an app. The email is now stuck in my outbox (iCloud) on my iPhone and I can't delete it. it won't swipe to show the red delete tab. How do I delete it and stop it 'spinning' away? Thanks

iPad 2 Wi-Fi, iOS 6.1.3

Posted on Dec 21, 2015 1:09 PM

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Posted on Dec 29, 2015 3:17 AM

I know this thread is a bit old, but just in case anyone finds it here is the solution:


1) Put the iPhone in Airplane mode

2) Open the Mail app

3) Go to the Outbox

4) Click Edit, click the circle next to the stuck message to select it

5) Click Delete

6) Take the iPhone out of Airplane mode

7) Return to the Mail app. :-)

96 replies

Aug 17, 2016 7:13 AM in response to Clermont1

Thank you, and thank Apple for not deleting these correct answers. I have never been so frustrated with an Apple problem like this that I could not figure out. I must be getting old and Apple more complicated to trouble shoot problems. Rebuilding system 9 use to be the hardest problem I ever had to tackle in a prepress room of 8 Macs :-)

Times they are a changing. Thanks again, I feel better already.

Sep 30, 2016 12:47 PM in response to vickyarfryn

I was able to successfully remove the "stuck" email from my "outgoing" box following MikeT1960's suggestions, but had to add a step. I placed the iPhone in airplane mode; powered the iPhone off and turned it back on. Still in airplane mode, I was able to go into the mail app and finally could see an option to highlight the ever-spinning e-mail and delete it from the outgoing box. Great assistance from this thread! Thank you!

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I have an email stuck in my outbox and it won't allow me to delete it

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