How to reinstall a previously purchased app from Apple Store, NOT re-dowload from iCloud.

We use the Deltek Time & Expenses app at our office for time and expense reports on our iPhones. All of a sudden one day the app on my phone stopped recognizing our server URL (no other employees have this issue). I've tried everything that I could from my end, including reinstalling the app, re-entering URL and IP, restarting the phone, etc. Same URLs and app work for everyone else.

It comes down to the fact that the app file on my phone is corrupt. If I delete the app and reinstall it, the phone pulls it from the cloud because I had purchased the app before. How can I download the app from Apple Store all over again, instead of pulling it from the cloud?

Thanks,
Oskar

iPhone 6

Posted on Dec 23, 2015 3:05 PM

19 replies

fromsouth

Level 5

4,945 points

Dec 28, 2015 8:08 AM in response to oskars.s

Use administrator, who provides and provisions you with Deltek's profiles, he is the one who will need to see and fix it anyway if I am correct.

oskars.s Author

Level 1

6 points

Jan 5, 2016 9:00 AM in response to shuriken101

Yes, our IT determined that it is the iOS 9.2 issue, too.

Hopefully the bug/incompatibility gets fixed either by Apple or Deltek sooner rather than later.

Jan 5, 2016 9:03 AM in response to oskars.s

Hi Oskar,

I spoke with Deltek support, and the fixed app was published to the Apple Store today.

We have tested and it is working, so you should be able to update you app to fix it today.

Thanks,

Chris

oskars.s Author

Level 1

6 points

Jan 5, 2016 12:15 PM in response to shuriken101

awesome. thank you!

it worked for us too

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How to reinstall a previously purchased app from Apple Store, NOT re-dowload from iCloud.