ios 9.2 GPS Problems

I am having the exact same issue. Not able to connect to wifi and no GPS. Phone support referred me to genius bar. Let's see. All things point to a hardware issue. Seems like a lot of people are having this issue and Apple should do something abut it.

QUESTION for the group: Has anyone tried rolling back to iOS 9.1 to see if that helps? Planning it myself, although somewhat hesitant hoping not to screw up the phone.

Same issue, GPS stopped working pretty much entirely about 2 weeks ago. Does anyone on Verizon have this problem? I didn't read every single post in detail but I noticed a couple of posts with AT&T included in them. Maybe this is a carrier issue.

iPhone 6

iOS 9.2.1

AT&T

I have T-mobile and have the same issues.

I have been dealing with Sr. Advisors on phone support for 1 week now and no luck as yet. They're reviewing my log files to find out if anything can be found out there.

However, unless more people phone into support (not posting here, make a phone call) reporting same issue, it is unlikely they will acknowledge this affects a broader audience. This could be something they address by software update but only if enough ppl report the issue.

Call 1-877-416-4271

Ditto, T-Mobile here.

I completely agree with tdotintoronto! Everyone needs to be calling Apple about this problem. Obviously there are so many of us that are having this issue and nobody in this support community has a solution! Apple MUST do something about this because this is not a small isolated issue! But, it probably seems small to them because they are not getting the influx of calls reporting the issue. So everybody get on the phone TODAY and call Apple. I will be calling soon myself. Good luck everyone and report back here with any new information.

Hi Guys,

Actually I also having the same issued again, no gps.

I have been chat with AT&T and Apple support, and they seems could not figure it out what is the problem.

however, after i try many ways, I am not sure this might be solution, but seems like my gps is working fine(gooels maps, waze, and maps)

let me write it down what I have done so far, I try my best to make it short.

- First I test my sim card if the sim card is the issued or not, I try to use my sim card to my friends (Iphone 6) with 9.2.1 and the gps working fine, and I try use my friends sim card to my phone, but samething the gps is still not working.

So I am pretty sure the problem must be with my Iphone.

- Next, I also did some test, I open my google maps, and I set my phone to Airplane mode, to see if the gps working or not, I am working around with Airplane mode and check my gps if they were able to locate me correctly or not.

- Last thing what I did is I run the waze application and set the destination to random place, then I live it on and leave it alone for 15 - 20 minutes, at first on the waze it still show No GPS notification, but after I live it there for 15 - 20 min, the waze was able to see my gps and start direct me.

Then for that day, my waze was working fine(even with maps, google maps all fine now)

Occasionally, it show no GPS, and what I did just same, leave it on the waze at home or office and wait till they able to locate me.

I am not sure this would help others, but I just want to share my experience, up until now my waze is working fine, its been fine for 4 - 5 days without any issued. my carrier is AT&T.

I just tried to call this number and they are asking for an extension. If you don't know the extension to put in, it will disconnect you. #frustrated!

I went to the genius bar today in apple store. The told me that the wifi and gps are on the same chip and most likely that chip is fried. Since I am out of contract, the only option is to get a replacement for $299 + tax.

I am trying to figure out of this repair can be done by third party. One repair shop I called told me that they can replace the wifi antenna for $99. Not sure if that'll fix the GPS issue.

Debating to go with the $99 option or bite the bullet and get a replacement from apple for $299. Very disappointed with apple though.

I got through to support from the website, they called me. But they wanted me to do a complete reset on my phone and that would delete all my text messages. I can't do that because of a harassment issue, so I tried the airplane mode thing. I'm not sure that is going to work though.

Why don't you just screen shot the text messages you need to save? That's more reliable anyway, the pics can be on iCloud and you never will lose them. If you lose your phone now or break it, you lose that valuable info. Although, the solution they are telling you to try hasn't helped the rest of us anyway. Good luck!

The Airplane mode is to check if your GPS is following you,

have you try open your google maps, and then change your setting to air plane mode.

then try walk around to your park or somehwere, to see if the gps is follow you as you move or not?

I did that and Google maps found me. But Waze still says no gps. I left it on for hours last night and it never found me.

UPDATE: Good news is that Apple support is investigating issue with the engineers who are reviewing log files from my phone. Today, I got a call from the advisor asking me specific questions and scenarios. They have asked me to submit additional info pertaining to specific situations which means they are investigating the issue.

Needless to say, and at the risk of repeating myself - if more people were to contact support and provide the details of this issue they can perhaps arrive at the solution quicker. If solution happens to be software update, so be it. At least you will have a working phone. So please go ahead and contact Apple support. You don't need to be under warranty to contact Apple for your issue.