Beats studio wireless keeps disconnecting

Hi Omarlkh

I'm not sure if you have read the whole thread but it is a probe with the beats headset your right, but it was fixed in a firmware update to 2.1.8 and the trouble is majority of the headsets which where manufactured before 2014 won't pull the update and see it being up to date on 1.1.12, they are apparently looking in to it but how long this will take I'm not sure, for Apple devices it seemed to have only been an issue since the 9.2/9.2.1 IOS update and for those who could update their beats to 2.1.8 it is ok however I found the 9.3 IOS update which is not yet released but can be obtained by signing up for the public beta, it has a fix but obviously this is only Apple devices.

Hopefully they will also release an update for the beats headsets themselves soon.

Cheers,

Jason

Thanks Jason for updating this post !

I have the same issue. Beats Studio Wireless bought in August 2014 in Shanghai's Apple Store during a trip. When I want to update my headphones on Beats's website (Yourbeats or something like that), I am up to date with the firmware 1.1something and not with 2.1something...

Hope you'll have some feedback from the Apple techs for 9.3 and 2.something for 2014's manufactured headphones...

Go on speaking with us haha ! 🙂

Adrien

- Greetings from France

Hi Adrien,

you are very welcome!

you are not going to believe this but despite all the information I have provided to Apple regarding this issue and then supposedly following this post, they have just come back to me this morning with the following:

Hi Adrien,

you are very welcome!

you are not going to believe this but despite all the information I have provided to Apple regarding this issue and then supposedly following this post, they have just come back to me this morning with the following:

Advisors and customers are reporting successfully resolving the issue by un-pairing and forgetting the headphones from the iOS device, then re-pairing them.

Please can you give this a try and let me know if it works.

I'm just estonished that they are now asking me to perform basic troubleshooting steps which is on their website, its as though they have completely disregarded all the information I have given to them from the outset, I have pretty much done stuff they should be doing regarding the research and they have Coke back with this, I'm appalled with the level of support regarding this case considering in the last my experience has always left me coming away happy, that being problems with my iPhone, Mac or Apple Watch. I just didnt expect this from Apple.

Anyway on another note, I have been doing tests of my own and just as well, I have been running IOS 9.3 on my phone for a few weeks now and the outcome is good as it appears to contain a permanent fix for the beats disconnecting issue for beats running firmware 1.1.12, I don't believe that this is something Apple have done purposely to fix out issue directly, I think it was an issue which they had caused in 9.2 with something related and they have fixed this and it so happens to have fixed the beats wireless issue at the same time.

I Believe 9.3 will be released very soon but if you can wait that long you can sign up for the public beta and install it that way, if you read further back on this thread you will find my instructions and further information on how to do this.

I hope this helps!

thanks,

Jason

Thanks for staying on it, Jason.

I'm downloading 9.3 beta now - I've been making due with my 1.1.2 beats by simply scrubbing the track to the end when I want to skip, but my headphones also disconnect when I change the volume which is really annoying.

Cheers

Hello Jason !

Yes it's really weird such a response from Apple ! Yesterday I even reset my beats ! And it still don't work sadly...

I saw a YouTube video today, a new beta from 9.3 just came out, and the youtuber said that the official release of 9.3 is gong to be in the next few weeks..

Right now I don't wanna update to the beta just to have my headphones fixed.

You're right about 9.2 ! It was a kinda great update, but it implemented sooo many bugs with it..

Hope 9.3 will fix other bugs too.. (And I also hope that iOS 10 will not bring other bugs haha)

The other thing I hope is that the 2.something update will come out for EVERY beats and not just some of them...

Thanks again Jason !

Regards

- Adrien

I'm having the exact same issue Jason. I have Beats Studio wireless, purchased in 2014. Updater says the firmware is up to date (not sure what version I'm on, but it says firmware is up to date). Don't know how to check what version I'm on.

I have iPhone 6S Plus on 9.2.1 and nearly every time I change tracks or change the volume, the Beats disconnect. Only option is to turn off the Beats and turn on again. If I don't change the track or volume and just let it play, Beats will stay connected. Used to work fine on my previous iPhone with older iOS. So it must be a 9.2 issue.

I have seen a lot of people say that this has been resolved by a firmware update, but like you, my Beats are already up to date on the firmware (apparently!).

Would love to get this resolved, as it's pointless having wireless headphones that keep losing connection.

Please let me know if a solution is found.

Thanks mate,

Abs

*Edit* Just seen your comment about 9.3 Beta, so will give that a try and report back with the outcome...

Keep fighting the good fight!

Hi Abs,

yeah it is a royal pain in the a** you will have firmware 1.1.12 on tie beats, you can easily cinfirm this by opening the uodater app on your computer, when click to update it it opens the web browser and checks for updates, however if you open the uodater app you installed originally (should be running in the system tray, or you can open it in your programs list) it will show the current version in there, but I'm pretty sure since your having the same issue as many other are then you are running 1.1.12.

9.3 beta holds the cure for the issue, I have been running it for many weeks now and not one single drop since I updated, so I'm pretty confident it will sort your issue out, do not fear either the 9.3 beta is in version 3 now which is the final version before it final release and doesnt have any bugs I have encountered yet and seems pretty stable, the final release should be some time mid next month (March) and your phone will automatically pull the official release when it's available.

at least with the 9.3 beta you will be able to actuallt use your headset as they should be used, I think apple have been quite bad with handling this issue, I still haven't had an update since my last post when I lasted them for an update. but at least we have a solution now, although I would still like to see an update for the beats headset itself so we know they are still suporting our very expensive product.

cheers,

Jason.

Hi Jason,

I'm in the process of downloading and trying to install the 9.3 beta. I have downloaded the profile and restarted the phone. Now when I go into software update on the phone, I see it lists the 9.3 beta there but only has a greyed out "Update Requested..." message. I can't install it yet. Do you know how long it takes before the Install button becomes available?

Thanks,

Abdul

Hi Abs,

yeah this usually happens when there is a high volume of downloads already in place on the servers, it shouod be around 10 mins and it shouod begin, however I usually find if you ensure your phone is connected to wifi and then hold the power and home button in until the phone goes off and the apple logo appears, let go and let it boot up and then try going to settings and check for update again and his usually forces it to restart and start the process.

Hope this helps,

Cheers,

Jason

Hi Abs,

You are very welcome, i'm pretty comfident it will sort it for you, it was an issue on all my apple devices running 9.2/9.2.1 until I updated them all, it sorted it out on my iPhone and then it still remained an issue on my iPad until I updated my Ipad on 9.3 it cured it on that too, also my wife's beats and iPhone and iPad had the same issue and all have now been fixed with 9.3. ;-)

speak soon,

Jason.

Hi Jason,

I'm a happy guy now! It seems to have worked and I have been changing volume and skipping tracks like a mad man... no connection drops so far!

Thanks a lot for being so persistent with following this up and also for doing more than Apple Support themselves! Legend!

Thanks and have a great weekend,

Abs

Hi Abs,

You are very welcome! I'm glad it has worked for you, I own an IT company and so unlike apple I aim to please and know what exactly what support is suppose to do ha ha.

I've been looking forward to the weekend, been a busy week, Hope you have a good weekend too.

Cheers,

Jason.

Thanks for very useful information, Jason. I had the same issue originally, but luckily I was able to upgrade.

I have another issue though, interesting to know if this works for others: my iPhone and the headset won't reconnect (repair) automatically when having been out of reach. I have to turn the headset off and back on again, then the repairing happens automatically. A bit annoying as I use it at work for phone calls and such, but don't bring the headset to meetings.

I have done some search of this problem, but not managed to come by any similar described issues. Can I ask if you have had this issue, or does repairing work well for you?

Hey everyone,

I ready every single response to this threat as I have been having this issue since for a little over a month now and it has been driving me INSANE. I'll be in the middle of the run and my headphones will randomly disconnect. Nothing will ruin a run quicker than that! I've only had my beats headphones for about 3 months now and absolutely loved them.. until this started happening.

Jason, thank you SO much for all your updates! I was giving up hope that the problem would ever be fixed until you. When you wrote about the 9.3 beta I was skeptical because I always wait to update my phone to see if anyone ever has issues with the new updates but since you've tested it out I'll have to give it a go. Hopefully this can fix it for good!

I really encourage everyone to keep updating this forum for anyone else who is having issues because clearly, a LOT of people are having issues.

Melissa