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Question: iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

I purchased my Apple iphone 6 on januray 10th, 2015 in Dubai. i dropped my iphone in february and the top of the iphone(above the screen) got a minute crack. there wasn't any replacement option in India so i had no other option but to use that iphone and when i tried to update the iphone to iOS9.1 in November 2015 i got an error 53. Apple in india said they cant fix it here and i'll have to send it to dubai. I had to wait a month to send it to dubai and finally did. My warranty expires on january 11th, 2016. When given for service in dubai now, they're telling i'll have to pay 1240 aed to get a new phone because my warranty is void if the iphone is broken. BUT the error hasn't occured because i broke my phone(it was working fine for 10 months). I lost all my data because of this error. i don't want apple to fix my screen or anything! i just want them to fix the error 53 so that i can use my phone but they won't! and i haven't given the iphone for service outside yet! so it's still under warranty. please help me. i can't shed all my earning trying to fix a phone where the fault is on apple. PLEASE HELP. THANK YOU.

iPhone 6, iOS 9.0.2

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Feb 5, 2016 6:11 AM in response to IdrisSeabright In response to IdrisSeabright

Error 53 is a HARDWARE MANUFACTURING DEFECT.


Let me explain. when the touch id fails, apparently it does. there are quite a lot of people facing this including my friend. not me though ( the heavens have blessed me). apple prides itself on how frequent the iso updates are given out and how everyone adopts quickly. Its great except when it bricks ur iPhone that has a faulty touch id or a third party installed touch id. So after numerous attempts to try and rest the device, he started chat with an apple "GENIUS", he was told that the error 53 is a disguised version of a security protocol that prevents iPhones with either counterfeit touch id sensor or defected sensors to be used. AKA the infamous BRICKING.


Apple is ready to replace the device if its a manufacturing defect but since my friend's phone was bent ( not intentionally, the iPhone 6 plus was kinda soft. i couldn't hold back a smirk when i typed this), they refused to do it for free and charged him around half the price of the iphone. I apologize for the vague number.


So if i sell you a broken rc car in which the motor stopped working and somehow u scratched the paint a little bit, Am i Allowed to charge u for the replacement ? Dont u think its outrageous ?

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Feb 5, 2016 5:15 AM in response to deggie In response to deggie

Deggie,


Its like you refuse to see reason.


I understand that this person Arjunthebuster ( thats a mouthful) has broken their screen. His mistake. I think everyone agrees on that.

Apple has made a security protocol (error 53) to keep counterfeit touch ids from working on the iPhone . Thats a brilliant plan considering how devastating it would be if someone got hold of your fingerprints and does something awful.


But what you're not ready to accept is that Apple has taken a smelly load on Arjunthebuster by voiding him his rightful claim for a replacement though he hasn't installed a 3rd party touch id. By creating a protocol to completely brick a phone even without the customer's permission, thats just wrong.


Since you like analogies, I'll give u one.


Say u've poured some crazy drink into the circuitry of the GPS on your Mercedes eventually it grew a brain of its own and kept asking u to drive off a cliff. You're fine with it. You are like, "I'm just gonna use my iPhone ( lol ! without the error 53 of course, no pun intended) for navigation. But then ur steering wheel just gave up one day. it got jammed because there was apparently way too many streams of download form Merc servers which fried the FAULTY circuitry that was attached to the automated steering wheel ( totally futuristic, kinda like the tesla) But Mercedes comes to your place chains ur car and says, u have to pay half the price of the car and u may get either get a refurbished car or a new car ( mostly refurbished not like there's anything wrong but just saying). But we will not fix the car because we value your safety and because your GPS was tampered with by getting it drunk( kids these days).

Well if I'm a toddler behind the wheel, then hands down i surrender to mercedes, I dont want to drive off a cliff at least before my puberty ( i dont know why i said that). But I can take care of myself and so can most of the drivers out there. I will shut off the gps and figure out my way using my iPhone or any other phone or a 3rd party gps from garmin or I'lll just look at the sun and figure out my way ( always wanted to try that , but never figured out how).


The same way this person who has an issue can use his iPhone, he could easily set the assistive touch and use that irritating but necessary circle as his home button. Problem solved for FREE!!!. But NOOOOOOO, he has to succumb to the whims and fancies of the fruity boys in Cupertino.


Now, My question is when I am a customer of a premium device ( hey these things aint cheap ), Don't you think that I should have a say with what i own. I think this can be fixed with a simple security bypass on a case to case basis.

Apple could be like, Ok , u, arjunthebuster have the correct documentation that you are the proud owner ( not so boastful now ) of this marvelous phone. We have inspected that there has been no tampering so we will replace ur touch id but if u wish, we could repair your screen too but for a price or you could come later and get it done but u will have to pay service charge too if u come later. WOW!!! Thats would be an ideal world.


Well, I sometimes like to believe that no one want to rip me off, but thats not the case...

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Dec 31, 2015 2:30 AM in response to Arjunthebuster In response to Arjunthebuster

The only option is to pay that ammount of monney for out of warranty replacement. You have dropped your phone and that caused the hardware issue. Error 53 indicates that your phone is damaged. Accidental damage is not covered by warranty that is why they offered you out of warranty replacement. They will not fix it for you just replace. Next time be careful. Happy New Year.

Dec 31, 2015 2:30 AM

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Dec 31, 2015 2:50 AM in response to thunderzzz In response to thunderzzz

Why can't they fix it for me? juz google iphone 6 error 53. i'm not the only one with this issue. my phone got bricked when i just updated the phone. the problem didnt occur because i dropped the phone. it occured because i updated the phone. apple can't rip all my data and ask me to pay a huge amount for what they did. i dont even want the screen replaced. i just want my phone in the state how it was before updating. they can't force me to change my screen by rolling in an update.

Dec 31, 2015 2:50 AM

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Dec 31, 2015 2:54 AM in response to Arjunthebuster In response to Arjunthebuster

Arjunthebuster wrote:


Why can't they fix it for me? juz google iphone 6 error 53. i'm not the only one with this issue. my phone got bricked when i just updated the phone. the problem didnt occur because i dropped the phone. it occured because i updated the phone. apple can't rip all my data and ask me to pay a huge amount for what they did. i dont even want the screen replaced. i just want my phone in the state how it was before updating. they can't force me to change my screen by rolling in an update.

FYI, Apple sold over 40 millions iPhone the last quarter, so where are all the complaints?

FWIW, I update all my devices to the latest iOS 9.2 without any issues.

iPhone 5, iPhone 6, iPhone 6s and iPhone 6s plus,

iPad 3rd generation and iPad Air 2.

Dec 31, 2015 2:54 AM

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Dec 31, 2015 2:57 AM in response to ckuan In response to ckuan

in my case there's a problem when updating! i'm not saying all devices r at fault. i'm saying mine is and i want a fix for that particular problem error 53. and i dont want the screen replaced. i juz need my phone working. that's all i'm asking.

Dec 31, 2015 2:57 AM

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Dec 31, 2015 3:13 AM in response to Arjunthebuster In response to Arjunthebuster

No, Apple will not fix since there's no problem with iOS as millions and millions users are using it.

Yours, since you drop it and there's crack, Apple will certainly not look at it until the official replacement take place.

There's nothing more to say.

Dec 31, 2015 3:13 AM

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Dec 31, 2015 3:22 AM in response to ckuan In response to ckuan

hey ckuan,

i understand what you're trying to say but you need to know a few details before concluding anything. error 53 occurs due to faulty touch id sensors. and in my case it has occured when i updated which means my phone has a faulty touch ID sensor which wil be covered under warranty. but the screen which was an accidental damage won't be covered. i get it. what i'm asking is why cant apple just fix the faulty home button or the error 53 without repairing the screen. i can't afford to get a new screen replaced right now.

Dec 31, 2015 3:22 AM

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Dec 31, 2015 4:00 AM in response to Arjunthebuster In response to Arjunthebuster

apple see the changing of touch sensor / screen as an attempt to bypass their security and as far as I know will not touch it because it's repaired by a third party


but these are user helping user forums we are not apple and can't provide 100% apple official statements not being apple and all

you can try contacting apple themselves

http://www.apple.com/contact/

http://www.apple.com/feedback/iphone.html

Dec 31, 2015 4:00 AM

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Dec 31, 2015 6:19 AM in response to Arjunthebuster In response to Arjunthebuster

You can do the out-of-warranty replacement it the authorized service site in Dubai permits it. The 3rd party repair site you used should have left the old Touch ID in your iPhone when they repaired it and failed to do so. Your issue is with them not with Apple.

Dec 31, 2015 6:19 AM

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Jan 2, 2016 5:51 AM in response to Arjunthebuster In response to Arjunthebuster

Arjunthebuster wrote:


hey ckuan,

i understand what you're trying to say but you need to know a few details before concluding anything. error 53 occurs due to faulty touch id sensors. and in my case it has occured when i updated which means my phone has a faulty touch ID sensor which wil be covered under warranty. but the screen which was an accidental damage won't be covered. i get it. what i'm asking is why cant apple just fix the faulty home button or the error 53 without repairing the screen. i can't afford to get a new screen replaced right now.

Once you dropped and cracked the phone, the warranty was void. It doesn't matter what happened after that.

Jan 2, 2016 5:51 AM

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Question: iphone 6 error 53 and APPLE WONT REPLACE OR FIX!