Grey Lines Through Photos

Same problem when imported from iPhone 7 Plus / iOS 11.1.2 to MacBook Pro (2009) / OS X El Capitan 1011.6 (latest version possible for this Mac) / Photos 1.5 (370.42.0). Problem did not occur when imported to new iMac / OS X High Sierra 10.13.2 / Photos 3.0 (3251.12.190).

When I deleted the grey-line photos from my MacBook Pro / Photos and imported again, the photos imported without the grey line. Also, not all of the photos that transferred the first time had this problem. Not even all photos from the same series, week, or whatever. I would guess it was a transient transfer error.

I never use the auto-delete feature for just this possibility. I want to be sure my photos have transferred properly and that all of them have transferred before I delete them. It's a good idea to back up photos before deleting them, too.

My sister had years of photos of her young daughter on her computer (Windows PC) and never backed them up. One day, her hard drive crashed. Lost everything permanently. (Well, professional service said it might be able to recover the data for $7,000.) Better safe than sorry. Don't take the easy way out. Put in the marginal extra work and manually delete photos.

Note that as a software engineer (30 years, mostly systems programming, e.g., OS and/or embedded) I can say with great confidence that diagnosing a transient issue like this is a nightmare, because it typically is very difficult to reproduce. In this case, it could be a cable problem, either defective cable or just loose connection. It could be an OS problem, e.g., timing of asynchronous multitasking, on either end. It could be an applications problem on either end. It could be a memory problem on either end. And then there's the infinite list of possibilities that no one would think of until they're discovered.

I think the only solution here is to be diligent in managing your images. Even if everyone had this issue for the same reason and Apple fixed it, there's sure to be more issues in the future that diligence will help protect you against.

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Try the following:

1 - launch Image Capture

2 - connect your iPhone via USB cable

3 - download the photos to a folder on your Desktop

4 - open the photos with Preview and check for the gray bars.

5 - import the folder of pictures into PHotos and check for the gray bars again.

This will help tell us where the corruption is occurring.

Select a couple of these photos and export the Original version to the desktop by using the File ➙ Export ➙ Export Unmodified Originals for X Photos... menu option.

Once on the Desktop open them with Preview and see if you get the same corruption. Another test is to drag of of the files into your browser's window and see if it appears the same or not.

Does it?

Export the unmodified original

of a couple of those problem photos to the Desktop and open them with Preview. Check to see if the gray lines are there or not.

a mini-preview of the photo

Just noticed this term. If that's the thumbnail you're referring to try rotating them 90º in one direction and then 90º bad to see it the new thumbnails are OK.

IT may be a problem with the graphics card or the memory on your Mac. As a test copy the original image files of a few photos to a thumbs drive and check them on a different computer.

Do the original files show the line outside of the library?

Can you provide us with a screenshot of what you're seeing with the thumbnails and when you try to enlarge the image?

Me too.

The photos did not show the line on my phone. But when I open the photo to "view" it still shows the line. Also, within the margins of the line, the original photo appears to be a thumbnail hovering within the grey bar. And on the split, it's the right edge of the photo...as if the photo has duplicated itself, split itself and then placed the thumbnail. I can't seem to preview it without this anomaly. It's in over 400 of my photos dated June 20 2016 and forward. Already deleted from phone after import.

I run a summer camp for the city. I'm responsible for photos. All of my summer camp photos are ruined. We share them with the parents.

Totally bummed. Really disappointed in Mac for releasing updates that do this. For the average user, it's making me want to go back to windows. Super frustrated.

Note - this thread is over four (4) months old and millions and millions and millions of people use Photos and a very small few report this (none in the last 4 months) so it is not a major Photos issue - it is most likely a problem with your system or your work flow - but if all you do is complain and editorialize no one can help you

to get help provide details of your set up and workflow and the results of the suggested test/fixes

read this article for help in leaning how to ask a question that can be answered - Writing an effective Apple Support Communities question

LN

I did do this. It appears the same. I will have to try the thumb drive test. I opened them in Preview, Safari and Chrome just to see and it still came across. I also did an export to the desktop and one other folder on the desktop just to mix it up but I still have the same result.

I really appreciate your help. The strange thing is, it was only that week. All of my other photos from my phone are uploading properly. And one of the images in the middle of the "corrupted files" came out just fine. So out of that entire week, one photo was not corrupted. It just doesn't make sense so I figured it may be a setting that was "bumped" but I'm on a 5S so I don't have the "Live Photo" setting. I thought maybe it was a case of accidentally setting it to "Live Photo" so the upload was sketchy...but that's not my situation.

I started having a lot of photo problems when I upgraded to El Capitan. And a lot of processing troubles as well.

I've recently been having this exact same problem with photos imported into Photos being corrupted by grey bars. In my case, I had the same problem on two different iPhones importing to the same computer, so it seems the problem is not with the phones.

APPLE, can you please help?

Apple isn't here. This is just a user to user forum. All experiencing this problem should let Apple

know via https://www.apple.com/feedback/photos.html.

This drove me crazy til today. I'm an avid photographer. No way to get my pics onto my iPad except via email. most of pics have black lines on the right side ruining my future posts. I found a couple of "sometimes works" fixes and then I discovered this today.

Download Photoshop Express. It's free from Adobe. Simple pull your bad pics in, resave them, and viola, lines magically disappear. As a matter of fact, when you're selecting the pics from your gallery, they don't even appear!!

I Have no idea what's up with the iPad. Looks like the files are actually undamaged, but for some reason the iPad is showing and posting them damaged. Strange.

I Hope this helps all of you frustrated photographers like me. Purely coincidental that I stumbled on this today.

Follow me on Instagram if you want. Dkeithhowell

Yes, Old Toad, I did.

But I do frequently check the box that says "delete all from phone after import" so that I don't have another step. I observed the images in my library but then after disconnecting my phone, the gray bar appeared.