Level 1

0 points

System crashes with El Capitan

Since I installed El Capitan (a couple of months ago) I've had regular system crashes. I'm lucky to get 2 hours of uninterrupted use. It doesn't seem to matter what apps are running, it even happens when the machine is idle. I've run EtreCheck, and subsequently Malwarebytes AntiMalware, but this had no effect. I've updated to 10.11.1 and yesterday to 10.11.2, but again to no effect. Strangely, almost all of the crash logs mention "com.Symantec.kext.intenetSecurity", but I uninstalled Symantec when the license expired, and even ran "RemoveSymantecMacFiles" app, so I don't understand why there are any Symantec fragments remaining. I'm running a 2.7GHz iMac with 8Gig of memory. Any help would be appreciated.

iMac (21.5-inch, Late 2012), OS X El Capitan (10.11)

Posted on Jan 2, 2016 1:56 PM

18 replies

BillyDickens Author

Level 1

0 points

Jan 2, 2016 7:31 PM in response to Linc Davis

1. Those for "Identified Developer" are located in /Library/Extensions, while the unsigned are in /System/Library/Extensions.

2 . I ran RemoveSymantecMacFiles a couple more times , and it is now NOT telling me that there are kexts files. So, maybe some success?

********* RemoveSymantecMacFiles.command 7.0.46 *********

WARNING: This script will remove all files and folders created by Symantec

OS X products (except Symantec Adminstration Console for Macintosh

files) and any files within those folders. Therefore, you will

lose ALL files that reside in those folders, including any that

you have created.

1 - Remove all Symantec files/folders.

2 - Quit. Do not remove any files.

Enter choice (1 or 2): 1

Removing Symantec files...

There are no Symantec crontab entries to delete from the current boot volume.

There are no Symantec Scheduler launchd plists to delete from the current boot

volume.

No Symantec login items were found.

Locating invisible Symantec files in: /

Looking for predelete scripts in Symantec Uninstaller's Receipts folder

Looking for predelete scripts in /Library/Receipts

Removing system profile if it exists: com.symc.enroll

*** There are no Symantec processes in memory

Locating visible Symantec files in: /

Looking for Symantec login keychain items

There were no files that needed to be removed. No files were removed.

NOTE: If you double-clicked this program, quit Terminal application now.

logout

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

Linc Davis

Level 10

209,739 points

Jan 2, 2016 7:37 PM in response to BillyDickens

If you don't see anything from Symantec in System Information, then it's most likely gone.

BillyDickens Author

Level 1

0 points

Jan 4, 2016 2:18 PM in response to BillyDickens

A status report. After running RemoveSymantecMacFiles 3 times the kexts were eventually removed. I've now had more than 24 hours of use without a crash, so all seems fine. Thanks each of you for the help.

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System crashes with El Capitan